I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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Review summary
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My experience has always been great. No problems. I have been notified each time my order was to be processed thanking me for my purchase. I am currently awaiting my next shipment due anyday. Cant wai... See more
Company replied
I subscribed to the WH40K Combat Patrol. It is a great way to start collecting. It's given me access to a larger range of models at a great price. The magazine is informative and enrmtertaining as we... See more
Company replied
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nikita and Aaron from customer service…
Nikita and Aaron from customer service were very helpful and quick to respond
June 16, 2026
Unprompted review
Reply from Hachette Partworks
Hi John,
Thank you for your review.
I am delighted to hear that you are happy with the quick service you have received from both Nikita and Aaron! I will be sure to pass your feedback on, as they will both really appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Not having to wait in the shops until…
Not having to wait in the shops until the next issue as it comes straight to my door so thankyou.
June 15, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Always glad to hear when someone's getting their deliveries in good time! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Great service and products
I was helped by brooklyn who sorted out an extra copy of disney paint by numbers when mine went awol ,further to this myself and my partner have subscribed to several hatchett partworks and every one has been exellent quality and has been a pleasure to build, the disney doll house absolutely stunning and takes pride of place in my craft room 😀
July 16, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for taking the time to share your wonderful experience! I’m thrilled to hear that Brooklyn was able to assist you with your Disney Paint by Numbers situation, and I’ll make sure to pass along your kind words. It’s fantastic to know both you and your partner have enjoyed several of our partworks and that the Disney Doll House has found a special spot in your craft room. We truly appreciate having you as a valued collector, and we hope you continue to delight in building your collections.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Just subscribed
Just subscribed! Very good price and extremely excited to start!
Only thing, it says it could up to 28 days for delivery? Not sure how accurate that is…
Overall, very very excited!!
July 16, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for sharing your excitement with us! We’re delighted to hear you’re happy with the subscription price and can’t wait for you to start your collection.
Delivery times can occasionally vary, as mentioned, but we absolutely aim to dispatch your first delivery as soon as possible. If you have any questions along the way or ever need assistance, please don’t hesitate to reach out.
Enjoy building your collection—we hope it brings you lots of joy!
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you, Brenda, for sharing your feedback with us! We're delighted to know that you're enjoying your experience with Hachette Partworks. Your satisfaction means a great deal to us, and we hope you continue to have fun with your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated, I'll be sure to share it with the team!
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Great customer service
I took out a subscription today for the Winnie the Pooh embroidery and was extremely excited waiting to receive my first issue. I couldn’t find out roughly when it would be delivered so gave customer service a call. I spoke to a lovely lady who had recently joined the company. She was so lovely and explained she is also doing the embroidery and loved it. Unfortunately I was hoping it would come for my holiday. Sadly I knew I was expecting to much and she told me it could be a couple of weeks. I’ll just have to keep the excitement going for a little longer. It was really nice to chat to somebody with the same interests. Hatchett part works. You have amazing customer service.
July 15, 2026
Unprompted review
Reply from Hachette Partworks
Hi Kim,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! I'll see if I can find who you spoke to and let them know, as I'm sure they'll be happy to hear such lovely feedback!
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Paypal issue
Paypal caused an issue with my subscription and the lovely customer service people sorted everything for me.
July 15, 2026
Unprompted review
Reply from Hachette Partworks
Hi Kay,
Thank you for your review.
I'm so glad to hear this got sorted out for you! Your feedback is appreciated, I'll be sure to share it with the team!
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Staff are always helpful
June 14, 2026
Reply from Hachette Partworks
Thank you so much for your kind words! We're delighted to know that you've found our staff consistently helpful. We truly appreciate your feedback and will make sure to share your comments with the whole team. We hope you continue to enjoy building your collection with us. Kind Regards, Brook Hachette Partworks LTD Customer service team
Hachette Is Awesome
I was greatly pleased at how simple and fast it was to subscribe and how quick my first pack was shipped.
Great job!
June 16, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're delighted to hear that the subscription process was smooth and that your first delivery arrived promptly. It's fantastic to know you're happy with our service—you've made our day with your kind words. We hope you continue to enjoy collecting with us!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Exellent company have had many…
Exellent company have had many partworks from this company and they always helpfully when I have a problem
June 11, 2026
Reply from Hachette Partworks
Thank you so much for your fantastic feedback! We're really pleased to hear you've had such positive experiences with us over the years and that our team has been helpful whenever you've needed assistance. It's always our aim to support collectors like yourself, and your continued trust in us means a lot. We hope you keep enjoying your partworks and that we can deliver many more collections you'll love!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great customer support
Having been let down by the delivery company I got in contact with the customer service team and through prompt and efficient communication, my support advisor Skye, was able to get an order scheduled for me to rectify the issue! Incredible service as always and look forward to hopeful plain sailing for the rest of my subscription!
July 14, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for sharing your experience with us! We're delighted to hear that Skye was able to help you quickly resolve the delivery issue and get everything back on track. Your appreciation truly motivates our team, and I’ll be sure to pass on your kind words to Skye. We’re glad to have you as part of our community and hope the rest of your collection journey is smooth and enjoyable!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Over priced for what you get
I really think that it’s a nice idea however it’s very overpriced for what you’re getting. You don’t get a lot of pieces to paint. I’ve seen people overseas by the books for like two dollars or something to that nature three dollars maybe and the paint is not anything special, you could literally go to the craft store and buy a bunch of paint for less than one subscription. I wish I could pick what I wanted and be done with it because I’m really interested in the Alice in Wonderland some of the stuff that they show you you don’t get all the pieces in one subscription you get like a piece of this and a piece of that it’s not Conducive. I personally think it should be about $20 cheaper and I think I wouldn’t mind but currently I’m literally just waiting out for the picture that I want and they don’t canceling.
June 16, 2026
Reply from Hachette Partworks
Thank you for taking the time to share your honest feedback and suggestions. I’m sorry to hear that you feel the value of the collection doesn’t meet your expectations and that the subscription model hasn’t worked out as you hoped, especially regarding pricing and the distribution of pieces. I completely understand how frustrating this must be when you’re passionate about certain items like the Alice in Wonderland collection.
If you’d like us to look into your subscription further or if there’s anything specific we can do to improve your experience, please contact us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review," including your subscription number and full address. We’d be glad to assist you directly.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Great support. Build is going well.
Everything's been great and I'm half way through the build. Boxes can get damaged during shipping and part parts are well protected. Thanks for the great service!
July 13, 2026
Reply from Hachette Partworks
Thank you so much for your kind feedback! We’re thrilled to know you’ve been having such a smooth experience with your build so far, and it’s wonderful to hear the packaging is doing its job to keep everything safe, even when the outer box takes a knock or two. Your positive comments motivate us to keep delivering the service you enjoy—please keep having fun with your build as you reach the halfway mark!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I love my Disney mini books and the…
I love my Disney mini books and the customer service team is incredibly helpful
July 13, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for your lovely feedback! We're delighted to hear that you love your Disney mini books, and it means a lot to know our customer service team has been able to assist you. Your kind words will be shared with the team—they'll be thrilled to hear it. Enjoy building your magical collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
I'm really sorry to hear that your products have been arriving damaged. I completely understand how frustrating and disappointing this must be. Please could you email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review" and include your subscription number and full address? This will help us look into what’s happened and work to resolve it as quickly as possible for you.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great Value and Customer Service!!!!
Great Value and Customer Service!!!!
Awesome delivery always on time!!!!
June 13, 2026
Reply from Hachette Partworks
Thank you so much for your fantastic review! We're delighted to hear that you've found great value in your collection and that our deliveries have consistently met your expectations. Knowing that our service adds to your enjoyment means a lot to us. We hope you continue to have a wonderful time growing your collection with us.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Zero hassle and prompt
June 10, 2026
Reply from Hachette Partworks
Thank you so much for your positive review! We're thrilled to hear that everything has been zero hassle and prompt for you. That's exactly the experience we aim for our customers to have. We hope you continue to enjoy building your collection, and if you ever need us, we're here to help.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I love the submarine kit
June 13, 2026
Reply from Hachette Partworks
Thank you so much for sharing your enthusiasm for the submarine kit! We're thrilled to know you're enjoying your collection. We hope you have a fantastic time building and displaying it—there are plenty more exciting issues to come.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
They were very helpful and quick with…
They were very helpful and quick with missing items via evri losing them
July 10, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for sharing your positive experience! We're delighted to hear that our team was able to assist you quickly with your missing items after the Evri delivery issue. It's great to know you felt supported, and we hope you continue to enjoy your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
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