I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience has always been great. No problems. I have been notified each time my order was to be processed thanking me for my purchase. I am currently awaiting my next shipment due anyday. Cant wai... See more
Company replied
I subscribed to the WH40K Combat Patrol. It is a great way to start collecting. It's given me access to a larger range of models at a great price. The magazine is informative and enrmtertaining as we... See more
Company replied
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
Company replied
Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I subscribed to the WH Combat Patrol Collection for the past 2 years. Excellent collection, considerably less than RRP for the models. There were only a couple of missing / broken parts during the subscription, which were replaced immediately with no problems. Excellent customer service team.
March 4, 2026
Reply from Hachette Partworks
Thank you for taking the time to share your experience with the WH Combat Patrol Collection! We're delighted to hear that you found the collection excellent and appreciated the value it offers. It's great to know any issues you had with missing or broken parts were resolved quickly and smoothly—your recognition of our customer service team really means a lot to us. We hope you continue to enjoy building your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
I am very happy wen the parts come in
I am very happy wen the parts come in not so happy wen they get delay i wish that Hachette wed let us know wen there is a parts delay so we don't have to get in touch with Customer service to find out what is going on with are orders
June 4, 2026
Reply from Hachette Partworks
Thank you for sharing your thoughts with us. I completely understand how frustrating it can be when you experience a delay with your parts and are left wondering about the status of your order. I'm sorry for any inconvenience this has caused you—we definitely want to make your collection journey as smooth as possible.
Your suggestion about being informed of delays before needing to contact us is very helpful. We are always looking for ways to improve our communication with collectors like yourself. If you would like us to look into your current order or discuss this further, please email us at customer_service_uk@contact.hachettepartworks.com with "TrustPilot Review" in the subject line, along with your subscription number and full address. We’d be happy to help.
Thank you for your honest feedback, and we hope you continue to enjoy your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Everything they promised has been…
Everything they promised has been truthful. That's the highest praise I can give this company. I'm glad to be a part of this Dalek build!
June 10, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're delighted to hear that your experience with us has lived up to your expectations, especially as you build your Dalek collection. Your trust means a lot to us, and we're thrilled to have you as part of our community. We hope you continue to enjoy every step of your build!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Hachette Communication *****
Great product delivered promptly and securely. Easy communication process. Minor issue resolved without hassle.
June 11, 2026
Reply from Hachette Partworks
Thank you so much for your positive review! We're delighted to hear that your collection arrived promptly and securely, and that you found our communication process straightforward. It's great to know any minor issues were swiftly sorted out for you. We really appreciate your feedback and hope you continue to enjoy building your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
This is how doing a partwork is supposed to be!
This is how doing a partwork is supposed to be. Working through the Ford XB Falcon model from Hachette Collections in the USA. Twenty deliveries in. All on time. No broken parts. Expedient shipping. I have loved this high quality build. Almost to the end! I can’t wait to see what my next collection will be from Hachette Collections because the experience has been a dream on this one!
June 2, 2026
Reply from Hachette Partworks
Thank you so much for your glowing feedback and for sharing your fantastic experience building the Ford XB Falcon. We’re delighted to hear that your deliveries have been punctual, parts have arrived in perfect condition, and you’ve enjoyed the high quality of this collection. It’s wonderful to know that you’re already looking forward to your next build with us! We hope you enjoy finishing your model and that you find your next collection just as rewarding.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Excellent service
Always very easy to work with if there is a problem and product always arrives in a very timely manner
June 5, 2026
Reply from Hachette Partworks
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you’ve found our service straightforward and that your deliveries arrive promptly. It’s wonderful to know you’re satisfied with your collection journey. We hope you continue to enjoy building your collection, and we’re always here if you need any help in the future.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Fantastic price for legit minis
Fantastic price for legit minis. Quick delivery all around great service. A++.
June 10, 2026
Reply from Hachette Partworks
Thank you so much for sharing your experience and leaving such a glowing review! We're thrilled to hear you're enjoying both the value and the speedy delivery of your miniatures. It's fantastic knowing our service has lived up to your expectations. We hope you continue to enjoy building your collection with us!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Had missing edition of a partwork.
Had missing edition of a partwork.
I contacted the company and it was sorted within the hour and new copies sent out
July 8, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for sharing your experience! We're delighted to hear that you received such a swift resolution and that your missing edition was quickly sorted. Your satisfaction is very important to us, and it's great to know we could get you back on track with your collection so promptly. We hope you continue to enjoy collecting with us.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Amazing and prompt customer service.
July 8, 2026
Unprompted review
Reply from Hachette Partworks
Thank you for your kind words and for sharing your positive experience with us. We're delighted to hear you received such prompt and amazing service—it's always our aim to provide just that! We hope you continue to enjoy your collection, and we're here whenever you need support.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Amazing product easy to use website and…
Amazing product easy to use website and helpful staff. I look forward to my delivery from them every month and in the rare instance you have a problem they are more than happy to help
July 8, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're really pleased to hear that you've found our website easy to navigate and our team helpful. It's fantastic to know that you look forward to your monthly deliveries, and we're always here to support you if any issues arise. We hope you continue to enjoy building your collection for many months to come.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I had to change my address a few times…
I had to change my address a few times because i was moving around and the whole process went smoothly. Great customer service!
June 6, 2026
Reply from Hachette Partworks
Thank you so much for sharing your positive experience! It's fantastic to hear that updating your address went seamlessly and that you found our customer service team helpful throughout your moves. We appreciate your feedback and hope you continue to enjoy building your collection with us.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I love the combat patrol subscription…
I love the combat patrol subscription and having an affordable way to play new armies
June 6, 2026
Reply from Hachette Partworks
Thank you so much for sharing your positive experience with our Combat Patrol subscription! We're delighted to hear that you're enjoying building new armies in such an accessible way. Your enthusiasm means a lot to us, and we hope you continue to have a fantastic time growing your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you so much for taking the time to share your thoughts on our service. It's fantastic to hear that you've been experiencing consistently excellent service with us. We truly appreciate your support and hope your collection continues to bring you enjoyment.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Happy Repeat Customer
The subscription I am currently receiving is running well, and this time around hey are using a reliable and predictable delivery service so I have no real complaints other than being effectively ignored by their customer service system when I had a complaint about missing products, which went unresolved. It didn't matter enough to keep me from doing a second subscription and I plan to purchase any other similar subscriptions they offer in the future.
June 4, 2026
Reply from Hachette Partworks
Thank you for taking the time to share your feedback. We're pleased to hear that your current subscription is running smoothly and that our improved delivery service has met your expectations. However, I’m truly sorry to learn about your previous experience with our customer service and the unresolved issue regarding missing products—that’s certainly not the experience we want for our valued subscribers.
If you are still experiencing any issues or if there’s anything else we can assist you with, please don’t hesitate to email us at customer_service_uk@contact.hachettepartworks.com with the subject “TrustPilot Review,” along with your subscription number and full address. We’d appreciate the chance to look into this further and ensure you’re fully supported.
Thank you again for sticking with us and considering future collections. We look forward to making your next experiences even better.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Always helpful customer service
July 1, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for taking the time to share your positive feedback! We're delighted to know that you've consistently found our customer service helpful. Your satisfaction is very important to us, and your comments mean a lot to our team.
We hope you continue to enjoy your collection, and we're always here if you need any assistance in the future.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Customer service
Customer service is helpful and quick any issues I have received have been handled professionally.
June 6, 2026
Reply from Hachette Partworks
Thank you so much for your positive feedback! We're delighted to hear that our customer service team has been helpful and quick, and that any issues you've encountered have been resolved with professionalism. We truly appreciate you taking the time to share your experience, and hope you continue to enjoy your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
excellent service
excellent service, however change of courier from royal mail to EVI need to be look at
June 6, 2026
Reply from Hachette Partworks
Thank you so much for your positive feedback and for highlighting both the great service you’ve received and sharing your thoughts about our courier change. We really value input like yours as it helps us improve our service. Rest assured, your comments regarding the change to EVI will be shared with the relevant team for review. We hope you continue to enjoy your collection, and we’re here if you need any further assistance.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Amazing delivery service
May 29, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback about our delivery service! We're delighted to hear that your experience has been so positive. Your satisfaction means everything to us, and we hope you continue to enjoy your collection. If you ever need assistance or have further feedback, please don’t hesitate to reach out.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Al though the project its self is…
Al though the project its self is brilliant. I had a couple times when wires came of one of my motors after explaining the situation I was told it was my own fault. I wasn't believed.and that's not on.otherwise I had excellent report with staff.
June 8, 2026
Reply from Hachette Partworks
Hello,
Thank you for sharing your thoughts with us. I’m really sorry to hear about the difficulty you experienced with your motor and the way your concerns were handled—that certainly isn’t the level of service we aim to provide. I completely understand your frustration when you felt your issue wasn’t believed, and I appreciate your honesty. It’s great to hear that, despite this, you had other positive interactions with our staff.
So we can look into this further and hopefully restore your confidence in our support, could you please email us at customer_service_uk@contact.hachettepartworks.com? Please use the subject “TrustPilot Review” and include your subscription number and full address, so we can investigate this for you.
Looking forward to resolving this for you.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Over all the experiance of the service…
Over all the experiance of the service was great I can't fault Hachette, good service every month, packed and delivered with care.
June 7, 2026
Reply from Hachette Partworks
Thank you so much for sharing your experience with us! We're delighted to hear that you've been pleased with our service and that your deliveries have arrived safely and with care each month. It truly means a lot to us to know that we've met your expectations. We hope you continue to enjoy building your collection with us!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.