I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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Review summary
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Lovely collection of Peter Rabbit cross stitch 4 season samplers. But lots of other patterns and ideas too. The designs can also be used individually or put together as a sampler as intended.
Company replied
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
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I had the problem getting my lat two issue of the dambusters Lancaster. I first bought them from WHSmiths and all was going well until the owners of Smiths decided to sell their stores. So I had a pro... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Customer Friendly Company
They are very good at meeting customer’s needs. Addressing any problems in a very timely manner. Quick response to emails. Very courteous and professional. Timely delivery of all packages and orders. Would definitely recommend to others.
June 2, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're delighted to hear that you've found our team courteous, professional, and responsive, and that your orders have reached you promptly. It’s fantastic that our efforts to meet our customers’ needs are making a positive impact. Your recommendation means a lot to us. We hope you continue enjoying your collection for a long time to come!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Good but could be great.…
I love the magazines but the UK has options to buy single copies along with the subscriptions and for some that would be a game changer good example the infernus marines comes with 5 guys and the the extra Sergeant is a separate mag BUT infernus come in boxes of 10 theres no way to fill the squad without a second magazine or after market purchase. Would love the single magazines purchase option.
June 6, 2026
Reply from Hachette Partworks
Thank you very much for taking the time to share your thoughts. We're delighted to hear you love the magazines and appreciate your passion for building your collection—your attention to detail is impressive! We understand how having single issue purchase options could make a big difference, especially in cases like the Infernus Marines. Your suggestion is taken on board and will be passed to the relevant team for consideration as we are always looking for ways to improve our service. In the meantime, we hope you continue to enjoy your collection and thank you again for your feedback.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Excellent communication on status of…
Excellent communication on status of order. Great products.
May 30, 2026
Reply from Hachette Partworks
Thank you so much for your kind words and positive feedback! We're really pleased to hear that you appreciate our communication and that you're enjoying the products. Your satisfaction means a lot to us. We hope you continue to have a fantastic time building your collection! Kind Regards, Ben Hachette Partworks LTD Customer service team
Never had any problem receiving my…
Never had any problem receiving my Combat Patrol subscription. Always in good in good condition.
June 4, 2026
Reply from Hachette Partworks
Thank you so much for your great feedback! We're pleased to know your Combat Patrol issues always arrive without a hitch and in top condition. It’s wonderful to hear you’re happy with the service. We hope you continue to enjoy adding to your collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Current package plus the last two , not good
Now this is for this current package and the last 2 packages.
All 3 have been late. Also with no communication until I emailed them. Im giving a 3 star becuse they did use a box to ship my last package. If it was not delivered in a box , then I would be giving them a one. My current package is still delayed. Which in turn pushes back my delivery dates. That is unacceptable and i'm tired of the apologies of sorry there's nothing we can do. You know what stock you need what are the appropriate amount. And do something about your computer systems , because apparently they're not good. You guys are becoming more like a company that shall not be named , and that's not a good thing. Your parts are still amazing. The build is amazing. Getting the parts to the people , not so much. Once they can fix their delivery times and gets stuff out on time without excuses. I know how warehouses and shipping and all that work.I worked in a warehouse. So no need for an explanation. Please just get me my parts on time. And always Use a box.
June 4, 2026
Reply from Hachette Partworks
Thank you for taking the time to share your candid feedback. I’m really sorry to hear about the repeated delays you’ve experienced with your recent packages and the lack of communication until you reached out—this certainly isn’t the standard we aim for. I absolutely understand your frustration, especially given your background in warehousing, and I appreciate you acknowledging the quality of the parts and the thoughtful packaging for your latest delivery.
To make sure we resolve the ongoing delay for your current package and properly investigate the issues you've faced, please email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review," including your subscription number and full address. We’re committed to improving both our communication and our delivery processes and your insights are incredibly valuable in helping us do so.
Thank you for your patience, and I hope we can get this sorted quickly for you.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you for your wonderful feedback! We're delighted to hear that you’ve found our service quick, straightforward, and hassle-free. We always strive to make collecting with us as easy and enjoyable as possible. We hope you continue to enjoy building your collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Very Helpful taking time to help with my problems and issues
Very Helpful taking time to help with several problems I had Cheerful and pleasant on all occasions. I could not fault them in any way Ten Star Service.
June 4, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team helpful, cheerful, and pleasant while assisting you with your queries. Your "ten star" endorsement truly means the world to us. We appreciate you taking the time to share your experience and hope you continue to enjoy building your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I purchased parts from customer…
I purchased parts from customer service, they were very professional. And dispatched the said parts very quickly. Well done.
June 6, 2026
Reply from Hachette Partworks
Thank you so much for your kind words! We're really pleased to hear that you found our customer service team to be professional and efficient, and that your parts were dispatched promptly. Your positive feedback means a lot to us, and I’ll be sure to share your comments with the rest of the team. Enjoy building your collection, and we look forward to serving you again in the future.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Poor company and customer service
Poor company and customer service. I have no subscription on my account yet they still charge me then refuse to refund unless I pay to send a product back I did not ask for. No help at all from customer service. Do not use this company
July 4, 2026
Unprompted review
Reply from Hachette Partworks
Dear customer,
I'm really sorry to hear about the frustration you've experienced, especially regarding charges for a product you didn't request and the challenges you've had with our customer service team. I understand how disappointing this must be, and I truly want to help resolve this for you.
Please could you email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review" and include your subscription number and full address? This will allow us to look into your case thoroughly and hopefully provide a solution as quickly as possible.
Thank you for sharing your feedback with us—we do want to make things right.
Kind regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Always on time,only a couple of parts…
Always on time,only a couple of parts either damaged or missing
April 10, 2026
Reply from Hachette Partworks
Thank you for your review and for your positive feedback regarding our delivery service. We're glad to hear your parts usually arrive on time! However, I’m sorry to learn that you’ve experienced a few instances of damaged or missing items. We definitely want to make sure every part of your collection arrives in perfect condition. If this ever happens again, please don't hesitate to email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review," including your subscription number and full address, so we can resolve the issue swiftly.
We appreciate your understanding, and hope you continue to enjoy building your collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great service
I bought issues of the Winny the Pooh quilt making series for my Mum. My Mum enjoys making things and has been excited to get all the issues she had missed from the series so far.
The website was easy to navigate. It is great that you can select individual issues. Delivery was quick - great service as I bought a number off issues at the same time. They all arrived at the same time and delivery was free due to the number of issues bought at once. This was a great service that I will use again to help my Mum complete her quilt!.
June 3, 2026
Reply from Hachette Partworks
Thank you so much for sharing your lovely feedback! We're delighted to hear your mum is enjoying the Winny the Pooh quilt making series and that our website made it easy for you to find and purchase the issues she needed. It's fantastic to know that the delivery process met your expectations and that you were able to take advantage of free shipping for your order. We truly appreciate your recommendation and look forward to helping your mum continue her quilt. Happy quilting!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you for sharing your feedback with us. We're pleased to hear that everything has gone smoothly with your experience and that you haven't encountered any problems. We hope you continue to enjoy your collection and look forward to supporting you in the future.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Ups handing off to USPS must stop
Ups handing off to USPS must stop, I pay for shipping and the USPS handling of packages is incorrect, unprofessional and damaging to the package. A neighbor found it sitting on the grass at the base of our (because it did not fit in it)mailbox cluster brought it to my house, my other neighbor brought it over because it was in her mailbox not mine. Rough handling jamming it in the mail box with other mail.
June 2, 2026
Reply from Hachette Partworks
Hello,
I'm truly sorry to hear about the issues you've experienced with the delivery of your packages. I completely understand how frustrating it must be to receive your items in such a manner, especially when you expect them to arrive safely and securely. Please rest assured, we take feedback like this very seriously and want to address these shipping concerns.
Could you please email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review"? If you could also include your subscription number and full address, we can look into this matter further and work with our delivery partners to find a better solution for you.
Thank you for sharing your feedback with us.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great variety of models
Great variety of models, but too bad it’s not continuing after 89 or 90.
June 2, 2026
Reply from Hachette Partworks
Thank you for your review and for highlighting the variety of models in our collection. We truly appreciate your enthusiasm and understand your disappointment about the series not continuing past issue 89 or 90. Your feedback means a lot to us and helps shape our future offerings. We hope you’ve enjoyed building your collection so far and that it continues to bring you satisfaction.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great way to start a 40k journey
Everything arrives on-time and intact, the curated selections are great, and it’s a perfect way to build up a significant 40k collection without either a massive up-front expense, or an overwhelming pile of unpainted minis!
June 4, 2026
Reply from Hachette Partworks
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you’re enjoying your collection and that our curated selections have made building up your 40k army both manageable and exciting. It’s fantastic to know deliveries are timely and everything arrives safely—exactly the experience we aim for. We hope you continue to have a fantastic time painting and expanding your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great product
Great product. Poorly designed website that takes way too long to load and is near impossible to navigate. The product always arrives, but dont expect much useful information.
June 4, 2026
I like building u96 It is very detailed…
I like building u96 It is very detailed and worth building .there has been some differently with delivery via the postal system where the kits were not being delivered or were damaged or missing parts.customer service was excell ent untill your new system was instituted making it very difficult to resolve the problem in a timely manner.
June 4, 2026
Very accommodating and understanding
Very accommodating and understanding
July 1, 2026
Unprompted review
So great
This is such a fun and great way into the hobby. I started last edition and getting this subscription basically speed ran me through all the factions and now I have so many minis for tons of different games. Win win win
June 4, 2026
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