I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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Review summary
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Lovely collection of Peter Rabbit cross stitch 4 season samplers. But lots of other patterns and ideas too. The designs can also be used individually or put together as a sampler as intended.
Company replied
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
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I had the problem getting my lat two issue of the dambusters Lancaster. I first bought them from WHSmiths and all was going well until the owners of Smiths decided to sell their stores. So I had a pro... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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and Delivery charge a lot Very slow…
and Delivery charge a lot Very slow delivery l was wondering if my magazine was ever coming.
June 4, 2026
Good Service
Product are quality products, when problems came up, customer service was quick and enthusiastic to correct and take care of the problem.
June 2, 2026
Reply from Hachette Partworks
Hi Dennis,
Thank you for your review.
I am delighted to hear that you are happy with the quality of our products and the service you have received from us! Your feedback is greatly appreciated, and I will be sure to pass your kind comments on to our customer service team.
We do hope you continue to enjoy your collection!
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Hatchette - Quality Kits Quality Company Quality Support!
I have written positive reviews for Hatchette in the past, but recently I had one delivery where one of the kits may have fell through a tear in the bag or possibly misplaced. I contacted Hatchette and they responded quickly and with courtesy, I had a replacement kit part within a week. Especially now it is nice to see I am working with a company of humans who genuinely care about the satisfaction of the customer and want to see that their product delivers what the customer invests in. I have been working on the Dalek kit which seems more than a year - but the monthly deliveries and the steady construction of a quality kit has made this more than a purchase but a very cool hobby I can look forward to participating in each month!
June 3, 2026
This company and their collections are…
This company and their collections are great! I appreciate the value offered by hatchette
June 3, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is greatly appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Trying to change my address
Trying to change my address for delivery of our Disney books for my 4 year old son but they just never respond. When I login it says the only way to change a delivery address is to email them which I have done a number of times and never get a response. Our latest book has now been delivered to our previous address yet I emailed them in plenty of time. I am desperate!!!!
June 23, 2026
Unprompted review
Reply from Hachette Partworks
Hi Caroline,
Thank you for your review.
I am sorry to hear that you're having trouble getting in touch with us.
Please make sure you are emailing us directly using customer_service_uk@contact.hachettepartworks.com, including your subscription number and full addresses (both new and old), so that we can look into this for you.
Alternatively, you can also give us a call on 0345 155 9277 (open Monday to Friday, 8am to 6pm) or message us through the following channels:
Facebook https://www.facebook.com/HachettePartworksLtd
Instagram: https://www.instagram.com/hachettepartworks/
WhatsApp/the Hachette Partworks website's messaging service (both can be accessed through the same link): https://hachettepartworks.com/en-en/contact.htm
Your feedback is appreciated.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! I will be sure to pass your feedback on to Keira, as she will really appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
I really liked the detail of the model
I really liked the detail of the model, and the support and punctual delivery of the parts!!!
One humble suggestion: I would rather pay for the complete printed instructions, than to download them every time.
Thanks for offering this great die- cast model of the U-96!
May 30, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated, I'll be sure to pass it along for consideration.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Cannot wait to build my dream car
June 2, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Skye was very helpful when I needed help
June 30, 2026
Unprompted review
Reply from Hachette Partworks
Hi Rebecca,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Skye! I will be sure to pass your feedback on, as she will appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Customer service has been great.
May 29, 2026
Reply from Hachette Partworks
Hi Charles,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
The team has always taken good care of…
The team has always taken good care of me and I love receiving my box every month.
June 2, 2026
Reply from Hachette Partworks
Hi Michael,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Kit looks nicce
Kit looks nicce. Wish there were books. But really who really looks at the books and in the end they take up a lot of space
June 2, 2026
Reply from Hachette Partworks
Hi Timothy,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Some numbers don't match across so look at the pictures if you cant find the piece.
For what could be considered beginner kits there have been a few that the part numbers in the instructions do not match up with the number on the sprue. This was a bit frustrating when trying to build them exactly to the instructions.
Otherwise these kits are great and they come at a solid pace that if a person was building each set as they received them they could easily have each package built before the next one arrived. Not painted unless they buy paint at their local game/hobby shop. But built :)
May 28, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback about the sprues is appreciated, I'll be sure to pass that onto the relevant teams. As for the paints, we do provide paints in the issues as well but they will normally be separate issues from the models they're used for. This is done for a number of reasons, such as those who already have paints who only want the models or vice versa.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Easily found the item I wanted and…
Easily found the item I wanted and ordered also fast delivery.
May 29, 2026
Reply from Hachette Partworks
Hi Carol,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Rad subscription!
May 29, 2026
Reply from Hachette Partworks
Hi Jake,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Jeremiah,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Always great
May 29, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Skye was super helpful and friendly
Skye was super helpful and friendly. My request was handled very efficiently and she made the process so easy.
June 26, 2026
Unprompted review
Reply from Hachette Partworks
Hi Suzanne,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Skye! I will be sure to pass your feedback on, as she will appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Excellent Company
The shipments were sent on time, and Hachette was very transparent with any charges. I decided to upgrade to the premium subscription part way through my subscription and they allowed me to do so with no issues! They were also very responsive to any questions or concerns I had and were a pleasure to work with!
May 28, 2026
Reply from Hachette Partworks
Hi Will,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Richard,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
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