Halton Stairlifts Reviews 

551
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and efficient staff for their friendly attitude during installations and home visits. Reviewers highlight how quick and clean the fitting process is, noting that engineers take the time to thoroughly explain the product. People appreciate the helpful customer service and seamless overall experience from initial contact to final setup. However, some reviewers were not happy with certain post-installation issues. A few people experienced delays when waiting for technicians to address intermittent faults. Others also mentioned frustrations regarding unexpected repair charges or unresolved mechanical problems.

What people talk about most

Service

Customers report overwhelmingly positive experiences with the service, praising the prompt and efficient work... See more

Staff

Consumers find staff to be positive, highlighting polite, knowledgeable, and efficient service throughout the... See more

Product

Clients share positive opinions on product quality, highlighting that the stairlift is easy to use, runs... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and hassle-free... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial survey and pricing, no fuss down to earth, no weasel words first class The follow through no pressure selling excellent Michael who did the installation also, very professional So far v... See more

Company replied

Rated 5 out of 5 stars

I could not recommend Halton enough. Every member of staff I interacted with was incredibly helpful through every step of sorting out a stair lift for my mum. I genuinely felt like they went the extr... See more

Rated 5 out of 5 stars

Stairlift was installed very quickly by fitter and no mess. The whole process from purchasing the product to payment and fitting went very smoothly. All relative information was emailed to me promptl... See more

Company replied

Rated 5 out of 5 stars

We had a lovely, friendly and professional surveyor come out to quote for our stairlift. Mark Harty could not have been more professional. After we decided to go ahead with the stairlift, it was fi... See more

Company replied


Company details

  1. Elevator Service
  2. Disability Equipment Supplier
  3. Mobility Equipment Supplier

About Halton Stairlifts

Written by the company

New Stairlift Icon | Halton Stairlifts
Straight Stairlifts
Curved Stairlifts
Reconditioned Stairlifts
Hinged Rail Stairlifts
Stairlifts Liverpool

Welcome to
Halton Stairlifts

Established in 2007, our team at Halton Stairlifts is a family-owned company specialising in installing new, used, and reconditioned stairlifts across the UK. Our focus is making daily life more accessible for those with mobility issues.

If you have a disability or find climbing your stairs difficult, at Halton Stairlifts, we provide affordable, convenient solutions to help you regain independence within your home. Our selection of stylish and comfortable stairlifts are simple to operate and cater to straight, curved and hinged rail stairlifts. Our team will ensure that your stairlift will be operational within two hours, providing you with a quick and seamless installation process.

In addition to prioritising a smooth installation procedure without any unsightly modifications or damages, we offer next-day delivery whilst guaranteeing minimal disruption to your home.

As a family-owned stairlift company, we take pride in offering an unbiased recommendation tailored to your home and matching your budget with a free home survey. Here we can provide the exact stairlift that is right for your home.

If you are worried about aesthetics, fear not as we offer Premium Colour Upgrades with eight modern contemporary options, allowing you to seamlessly integrate your stairlift into your home’s existing décor.

Contact our team today for a straightforward, no-obligation quote. Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.


Contact our team today for a straightforward, no-obligation quote.

Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.



Contact info

4.8

Excellent

TrustScore 5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(551)

304 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The engineer was polite and quick…

The engineer was polite and quick working, if any thing should go wrong again I would be pleased for him to attend again

June 18, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Anthony, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Shaun was very polite work efficiently…

Shaun was very polite work efficiently and very knowledgeable about the stairlifts
Very clear in his explanation of how the stairlifts work, and answered all my concerns clear would recommend Shaun and Hilton stairlifts to other people x

June 16, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi, the pleasure was ours! We appreciate you taking the time to leave this review. We will extend your kind words across to our team.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Quick and efficient fitting by Shaun

Meghan came out and gave us a quote on 4th and the curved stairlift was fitted and working by 12th! Everyone we spoke to was friendly and helpful.
The fitter, Shaun, knew exactly what he was doing and had it fitted quickly. He explained very clearly how it worked and what to do if it didn’t to myself and my mother in law.
A great experience. Thanks.
I would recommend this company.

June 12, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Mary, thank you for taking the time to write a review, it was so lovely to read your positive comments.

We're pleased to hear that the engineer who attended was polite and efficient.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Richard attended to service stairlift &…

Richard attended to service stairlift & competently undertook his task, keeping me informed all the way through. A professional & diligent engineer. Am impressed with the way Halton Lifts operate as a company and customer care.

June 8, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Tesh,

Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

My stair lift broke down.

My stair lift broke down so I contacted Halton straight away and they organised an engineer to come and fix it the same day. They were very obliging on the phone.
The engineer Richard was quick and efficient and had it all sorted in less than an hour.
I have always found this company very easy to deal with and would recommend them to anyone who is looking for a stair lift.

June 5, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Margaret, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Great customer service from our engineer

The engineer, Kane, couldn’t have been any more helpful. Throughout the day he kept me informed of his expected arrival time, and he thoroughly explained everything he was doing to help resolve the issue we had. He was extremely friendly, polite and nothing was too much trouble. I wish all companies offered this kind of customer service! Big Shout to Kane!

June 5, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hello Jacqui,

Thank you for your 5-star review!

We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Everything was explained what he was…

Everything was explained what he was doing very friendly
Our first year with your company has been great
Thankyou to all staff

June 5, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Sharon, thank you for this review. It is greatly appreciated. We are happy to have helped.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

The beginning to end of the process…

The beginning to end of the process went extremely smoothly no negatives . Martin the engineer was excellent he installed the stairlift in an efficient manner and answered my questions very clearly

June 5, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi David, the pleasure was ours! We appreciate you taking the time to leave this review. We will extend your kind words across to our team.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

A truly exceptional engineer.

A truly exceptional engineer.
Friendly and efficient.

June 5, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Denise, thank you for this review. It is greatly appreciated. We are happy to have helped.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Halton Stairlifts

They are a great company and I always get great service from them. They do their job thoroughly and answer their phones quickly

June 3, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Carol, thank you for taking the time to write a review, it was so lovely to read your positive comments.

We're pleased to hear that the engineer who attended was polite and efficient.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Very nice lad thst came very polite and…

Very nice lad thst came very polite and told us what to do for everything . Quick and efficient a credit to your lovely company on first rep to installation oayment and any queries thank you so much Pam johnson

May 22, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi,

Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

I definitely recommend Halton…

I definitely recommend Halton Stairlifts. From phoning for an appointment to Mike arriving to measure up to Cane fitting the stairlift everything ran smoothly.
Two nice guys, both explained the procedure and answered any questions I had

May 28, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Jean, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Stairlift made for mum to give her independence

I had a stairlift made for my mum so she can remain independent in her home , the engineer called James fitted it. He was excellent and made sure mum could go up and down on the lift and I have checked with her today and she is really pleased. This staircase was challenging as it’s steep and narrow as the house dates back to 1850 , Halton stairlifts made a stairlift that fits perfectly

May 19, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hello Angela,

Thank you for your 5-star review!

We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Doing this review on behalf of my…

Doing this review on behalf of my parents who have had a Halton Stairlift fitted.
Anthony the guy who fitted it was very professional and got to work straight away .
Once fitted he showed us how to use it correctly and was very patient with my elderly mom , showing and explaining everything too her and making sure she understood before he left .
Very pleased with the service.
Would recommend

May 27, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Julie, the pleasure was ours! We appreciate you taking the team to leave this review. We will extend your kind words across to our team.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Richard Frost

Richard Frost, the service engineer, was very polite and friendly. When we asked questions he answered fully and clearly. We are very pleased with the work he did. He definitely deserves 5 stars.

May 22, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Sue, thank you for taking the time to write a review, it was so lovely to read your positive comments.

We're pleased to hear that the engineer who attended was polite and efficient.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

On time very tidy and polite and…

On time very tidy and polite and helpful fantastic job well done 10/10 Thank you

May 21, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Yorkie,

Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Amazing service

Amazing service. Phoned for urgent help and repair carried out in under 2 hours. Thanks so much. Definitely recommend. 👌

May 21, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Tim, thank you for this review. It is greatly appreciated. We are happy to have helped.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

Fast efficient service

I only implemented the sale on 18th May
They out on that day measured up and the urgency of the stairlift was evident and it was fitted two days later yesterday the fitter was friendly quick and efficient very impressed with the whole process from start to finish highly recommend

May 20, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hello Michael,

Thank you for your 5-star review!

We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 5 out of 5 stars

We called Halton Stairlifts yesterday…

We called Halton Stairlifts yesterday 19/05/26 with a minor problem, had a call same day from Halton’s confirming that an engineer would be with us today 20/05/26. We said we have an appointment at 11:50, Halton messaged back to say engineer would be with us between 09:00 and 11:00, Richard the engineer arrived at 10:00, fixed the problem cleaned up and was gone by 11:00, you can’t have better than that. Thank you Halton lifts

May 20, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Glyn, thank you for taking the time to write a review, it was so lovely to read your positive comments.

We're pleased to hear that the engineer who attended was polite and efficient.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

Rated 4 out of 5 stars

Well done Martin

Martin did a brilliant job and he didn't even stop for a tea break!! He worked extremely hard, he was friendly and seemed knowledgeable in the installation of the stairlift.

May 16, 2026
Unprompted review
Halton Stairlifts logo

Reply from Halton Stairlifts

Hi Maurice, the pleasure was ours! We appreciate you taking the time to leave this review. We will extend your kind words across to our team.

If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.

Halton Stairlifts Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look