Initial survey and pricing, no fuss down to earth, no weasel words first class The follow through no pressure selling excellent Michael who did the installation also, very professional So far v... See more
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Review summary
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I could not recommend Halton enough. Every member of staff I interacted with was incredibly helpful through every step of sorting out a stair lift for my mum. I genuinely felt like they went the extr... See more
Stairlift was installed very quickly by fitter and no mess. The whole process from purchasing the product to payment and fitting went very smoothly. All relative information was emailed to me promptl... See more
Company replied
We had a lovely, friendly and professional surveyor come out to quote for our stairlift. Mark Harty could not have been more professional. After we decided to go ahead with the stairlift, it was fi... See more
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Company details
About Halton Stairlifts
Written by the company
Welcome to
Halton Stairlifts
Established in 2007, our team at Halton Stairlifts is a family-owned company specialising in installing new, used, and reconditioned stairlifts across the UK. Our focus is making daily life more accessible for those with mobility issues.
If you have a disability or find climbing your stairs difficult, at Halton Stairlifts, we provide affordable, convenient solutions to help you regain independence within your home. Our selection of stylish and comfortable stairlifts are simple to operate and cater to straight, curved and hinged rail stairlifts. Our team will ensure that your stairlift will be operational within two hours, providing you with a quick and seamless installation process.
In addition to prioritising a smooth installation procedure without any unsightly modifications or damages, we offer next-day delivery whilst guaranteeing minimal disruption to your home.
As a family-owned stairlift company, we take pride in offering an unbiased recommendation tailored to your home and matching your budget with a free home survey. Here we can provide the exact stairlift that is right for your home.
If you are worried about aesthetics, fear not as we offer Premium Colour Upgrades with eight modern contemporary options, allowing you to seamlessly integrate your stairlift into your home’s existing décor.
Contact our team today for a straightforward, no-obligation quote. Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.
Contact our team today for a straightforward, no-obligation quote.
Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.
Contact info
17 Montague Road, WA8 8FZ, Cheshire, United Kingdom
- 0800 644 7766
- haltonstairliftsltd@gmail.com
- www.haltonstairlifts.co.uk
4.8
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Reply from Halton Stairlifts
Hi David, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Great work done by engineer was helpful…
Great work done by engineer was helpful in explaining the stairlift how to operate.He made sure how we use it he supervised as operated very pleased the engineer
May 14, 2026
Unprompted review
Reply from Halton Stairlifts
Hi Yunus, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Excellent service from start to finish
Excellent service from start to finish. Really happy with the product purchased and all interaction from the surveyor to the fitting engineer. Would highly recommend this company. 7 days from start to finish and all at our convenience. No hassle at all
May 14, 2026
Unprompted review
Reply from Halton Stairlifts
Hi Emma, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
first class experience
From the salesman to Pete Holton who fit our stairlift today I can highly recommend this company. Great communication. Installation was just how we wanted it and the demonstration was easy to follow. Would definitely recommend.
May 12, 2026
Unprompted review
Reply from Halton Stairlifts
Hello Shirley,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Our experience with Halton Stairlifts hassle free!
Our experience with Halton Stairlifts was amazing, installation was smooth and hassle free. Kane was a delight to talk to, we felt comfortable to welcome him into our home. His knowledge was impeccable, credit to your company!
May 11, 2026
Unprompted review
Reply from Halton Stairlifts
Hi Sarah,
Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
I can not recommend Halton stairlifts…
I can not recommend Halton stairlifts as the paint on the arm rests is peeling off and looks awful it makes our hallway look drab everyone makes a comment about the poor quality of the stairlift
May 11, 2026
Unprompted review
Reply from Halton Stairlifts
Dear Mr Pritchard
Thank you for taking the time to leave us your review, we welcome all feedback positive or negative.
I have passed this across to our engineering department, which they have now made an appointment to replace the affected parts.
We did have a small number of affected parts due to a supply issue with our paint supplier.
We would welcome you to re-asses the star rating as we have no record of your complaint be reported to our customer service team.
Kind Regards
Halton Stairlifts Customer Care.
No heavy sell just explanation of…
No heavy sell just explanation of options. Competitive price. Went for reconditioned stair lift system which was expertly fitted by Martin with millimeters to spare on a tight curved staircase. Easy experience for excellent service from start to install.
May 8, 2026
Unprompted review
Reply from Halton Stairlifts
Hello Philippa,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Excellent service.
Good equipment. Quick and tidy installation. Excellent aftercare with very prompt assistance if anything goes wrong. Very helpful on the phone and charming operatives all round . Highly recommended.
May 7, 2026
Unprompted review
Reply from Halton Stairlifts
Hi Adrian, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Thank you Halton Stairlifts
Thank you Halton Stairlifts. Jonathan came to our house on the 5th May. Measured and surveyed the area, gave us a great price for a reconditioned unit, we agreed and paid a deposit. The installation was arranged for 8th May. The fitter, Kane, arrived and fitted the unit in less than 2 hours. Great service from start to finish.
May 5, 2026
Unprompted review
Reply from Halton Stairlifts
Hi, the pleasure was ours! We appreciate you taking the team to leave this review. We will extend your kind words across to our team.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
My Halton stairlift is 12 months old…
My Halton stairlift is 12 months old and they asked me if I want to renew my repair cover which I said I don't want
It has a fault where it stops at the same place on the curve when descending
4 of their so called engineer's have looked at it and can't find the fault.
It is still doing it but I have no trust in their engineer's. So NO I do not recommend them.
April 30, 2026
Unprompted review
Reply from Halton Stairlifts
Dear Mr Farrell
Thank you for leaving us feedback regarding your stairlift and whilst we welcome any feedback, we believe that your review to be a little harsh.
We have taken the time to review the history of your lift and as stated, we have attended numerous times and found no fault with your lift.
Your lift was installed in April 25 to which you first reported an intermittent fault on Friday 7th November 25 but you were unable to provide any further information or fault codes.
We attended on Monday the 10th and found no faults. You advised our engineer that the fault had not reoccurred since your initial call to which we asked you to monitor the lift and try to identify and codes.
Our next interaction was on Friday 20th March 2026 whereby you again reported an intermittent fault on the lift. You were again unable to provide any fault codes with the lift and we attended on Tuesday 24th March.
Again, we found no fault with the lift but carried out some routine checks on the lift to identify any possible issues. They all came back clear.
You called back the following day to report the fault for a third time and again we attended site to access the issue.
Both you and our engineer tested the lift, and the reported fault did not present itself. We carried out further tests on the lift but we’re unable to replicate the fault or find any issues.
Whilst this maybe frustrating to you, we can only act on what presents itself whilst our engineer is on site.
You have had 3 visits from 3 different engineers all raised within a timely manner and none have been able to establish a fault with your lift.
Kind Regards
Halton Stairlifts Customer Care
Reply from Halton Stairlifts
Hi Steve, thank you for this review. It is greatly appreciated. We are happy to have helped.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Would highly recommend Haltons
The sales girl Meghan was lovely and so helpful.
Kane , the fitter deserves 11 out of 10. He was BRILLIANT! You are lucky to have him on your team.
May 5, 2026
Unprompted review
Reply from Halton Stairlifts
Hi,
Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Committed to his work
Committed to his work and obviously knew what he was doing.
May 6, 2026
Unprompted review
Reply from Halton Stairlifts
Hello Brian, thank you very much for leaving this review. We are happy to have helped and are pleased you are happy with our service.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Excellent Servive
My lift stopped working and they got back to me very soon even though it was a bank holiday weekend.
Enginee, Kaine came out and fixed it with no problems.
Itwas worth taking out a serive agreement
May 5, 2026
Unprompted review
Reply from Halton Stairlifts
Hi Liz, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Excellent friendly service from sales…
Excellent friendly service from sales and installation
May 1, 2026
Unprompted review
Reply from Halton Stairlifts
Hello Jaqueline,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
The Engineer took time to hear our…
The Engineer took time to hear our problem and then checked the seat and advised us of the results. He made sure we were happy with the results. Couldn't fault him
Thank you.
April 30, 2026
Unprompted review
Reply from Halton Stairlifts
Hi Roger, thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Stairlift install
Appointment made via phone and Mark called ahead with eta. Personable and professional, Mark answered all our questions - provided detailed quotation. Follow up by Company via email was prompt and precise, including copies of all documentation. Fitting arranged within days - again fitter confirmed his eta, quickly installed stairlift, which he then demonstrated and watched my mother have several goes before leaving.
Would be happy to recommend.
April 29, 2026
Unprompted review
Reply from Halton Stairlifts
Hi Christopher, the pleasure was ours! We appreciate you taking the team to leave this review. We will extend your kind words across to our team.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Absolutely 1st class!!
Absolutely 1st class!!! James and Lee came to fit my stair lift. They called to say when they was going to get there which was very helpful. Not only were they extremely professional but they were fast and made the installation look so easy. They demonstrated it to me and were so friendly and polite. I’m currently going through chemotherapy and this stair lift is going to improve my overall lifestyle so much,it will give me back some freedom and to have James and lee make it happen so easily and stress free for me is such a weight off my mind! Thank you so much!
April 29, 2026
Unprompted review
Reply from Halton Stairlifts
Hello Amanda, thank you very much for leaving this review. We are happy to have helped and are pleased you are happy with our service.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Engineer Martin rang to inform me that…
Engineer Martin rang to inform me that he was on his way to fit a stairlift. He arrived when he said he would. Worked to fit the lift he was very informative, knowledgable and he carried out his work in a professional manner. He demonstrated the functions on the stairlift and left after tidying everything away.
April 28, 2026
Unprompted review
Reply from Halton Stairlifts
Hi Paul, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Honest review
Honest review
Called Halton stairlifts to report remote controls not working for stairlift.
Paid £726 for two years service, that includes call out labour & parts.
Charged £120 for new remote control.
One remote I dropped by accident the other stopped working.
Last year they wanted to charge me £140 for two small key for stairlift.
I complained still charged £20.
Contacted office today to query the charge informed accidentally dropping remote is misuse therefore charge.
As a disabled person I told them the charge is a disgrace legalised robbery.
The remote is part of the stairlift.
I have no issue with engineers they are doing their job.
I would never recommend this company
Only interested in robbing you. A
April 28, 2026
Unprompted review
Reply from Halton Stairlifts
Dear Mr Casement,
Thank you for taking the time to leave our company a review, we welcome all feedback positive or negative.
In relation to your complaint the issue for the broken key was found to be an internal door had slammed into the lift causing the key to snap, we offered to replace the key free of charge by post, but you agreed for the engineer to attend the same day to repair and only a callout charge was billed.
We have also recently attended a callout to a remote that was damaged and found to have be dropped, we have waived any callout and labour costs, you have simply paid for the damaged part to be replaced, this remote also is required to be programmed to the machine.
As you may be aware the stairlift is under a routine maintenance service contract and not an insurance policy, you may find that you are able to claim for any expenses from your home insurance in relation to accidental damage.
As gesture of goodwill, if you wish to request a pro-rota refund on your existing service cover, please contact a member of our team.
Kind Regards
Halton Stairlifts Customer Care.
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