I was advised when I asked whether I could return sone goods what the charge would be. I was verbally told 10%, lo and behold when the refund is processed that they got it wrong it should be 25% beca... See more
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Great products but new website proving troublesome. Credit cards not always get approval, had success on 4th attempt, after speaking to their Customer Service who said they could take the order over t... See more
Company replied
We have an old solid front door and this door knocker will not only look right but will compliment it, especially when I get round to fitting it. We are impressed by the quality of the work. We live i... See more
Exciting to find a good quality lever handle match,to our outside door. The Fortessa door lever handle is ergonomically designed for comfortable holding when opening the door. Beautiful to look at in... See more
Company details
Written by the company
Handles4Doors is a family run company offering best value doors, door handles, knobs, cupboard handles & knobs, locks and general ironmongery. Lots of next day delivery products, free delivery over £75. We have telephone support and our showroom is open from Monday to Friday
Contact info
Sayrosa House, Anstey Mill Lane, GU34 2QQ, Alton, United Kingdom
- 01252 227248
- customerservices@handles4doors.co.uk
- www.handles4doors.co.uk
3.4
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Easy ordering
Easy ordering, prompt delivery and an excellent product. Would certainly use again.
August 29, 2022
Good Product but But Poor Communication
The product is good but delivery was slow and communication was initially poor. It was resolved after sending an email and following this communication was improved and product received.
September 7, 2022
Such a great company
Such a great company. The handles I wanted weren’t in stock and Mike in customer care was really helpful, changed my order with no hassle and the delivery arrived a couple of days later. Lovely product.
August 26, 2022
Great service.
August 31, 2022
Did not receive order nor any update…
Did not receive order nor any update for 10 days
August 28, 2022
Reply from Handles4doors
Hi Michael,
Thank you so much for your review. I have checked the whereabouts of your order and it seems as though we notified you on the email you entered confirming we had gotten your order when you placed it on Sunday 14/08/2022 at 5.17pm. We let you know we were processing the order on Monday 15/08/2022 at 10.04am, then it was shipped from the warehouse via Royal Mail first class on Monday 15/08/2022 at 4.46pm, and you were informed of this via email. Please do check your junk mail in case it is in there. We are also available to speak via email on customerservices@handles4doors.Co.Uk or phone on 01252786510.
I imagine the Royal Mail are working slower than usual due to the strikes, but I will talk to the customer services team when we are back in the office tomorrow and see if we can resolve your order ASAP :)
Hope that helps
Mo
Initially I spoke to someone who…
Initially I spoke to someone who suggested that I send photos of the hinge I needed. Today he put me through to Mo who was amazing. He was patient,kind, helpful and knowledgeable and solved my problem. It was a joy to be helped by him.
August 24, 2022
Unprompted review
No information about my delivery
No information about my delivery. Delayed, might get it in a month time since ordered.
August 23, 2022
Reply from Handles4doors
Hi Lukas, thank you for taking the time to leave us a review. I have had a look at your order, and, indeed, it looks like we have failed you. Firstly, let me start by sincerely apologising for the lack of experience you have had with our company. These are definitely not the standards we set here. You should have been informed ASAP by us if there were any issues with your order.
I have sent you an email explaining the order and seeing if we can source an alternative for you.
I hope that helps and thank you again for your custom.
Kind Regards
Mo
Excellent service
August 17, 2022
Work well
Took a few days longer than expected from ordering to delivery - 10 in all including a weekend - but they work well.
August 16, 2022
great service with a good price and a…
great service with a good price and a nice product
August 16, 2022
Great service and quick response to…
Great service and quick response to questions. Really good quality products.
August 15, 2022
Excellent from start to finish
Excellent from start to finish - great service and product
August 15, 2022
Item as described
Item as described and arrived ahead of time. Not the first time I’ve used this company.
August 13, 2022
Good price and customer service
Good price, answered my questions and sorted out the right screws for the handles. I would definitely use them again
August 11, 2022
Best price
Best price. Really pleased with the whole experience. Kept us posted all the way. Nice.
August 11, 2022
A really excellent company with very high quality products and superb customer services.
I ordered 6 brass window stays but when they arrived, I discovered that I could only fit 3 of them as the other windows were not suitable for this style. As they were expensive, I phoned and asked if I could return the unused 3 in original packaging and receive a refund! I was not hopeful as it was my error! However, the very nice person I spoke to said it would be fine to return the stays and I would be refunded in full, but obviously not for postage. I duly returned the items and received an email once they had been received telling me the refund would be credited to my account. All duly done very quickly and efficiently with no fuss or trouble for me! I am very impressed with the quality of the stays I was able to use and am disappointed not to have been able to use the others. This is a really good company with real, proper, old fashioned decent values and excellent customer service. A rarity in this day and age of the rogue traders selling inferior products and no customer service! I can recommend Handles4doors wholeheartedly and be assured you will be treated very well! Thank you so very much to all concerned with my purchase problems. Much appreciated! I will always look at your site first for any future purchases.
August 9, 2022
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