The Handmade Christmas Co Reviews 

3,996
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the items, noting that personalised products make fantastic and thoughtful gifts for family and friends. Consumers also deeply appreciate the exceptionally fast shipping, careful and secure packaging, and helpful customer service provided throughout the entire ordering process. Some people were dissatisfied with delivery delays and shipping timing issues that caused important packages to arrive well after the holidays. A few consumers also mentioned occasional mistakes with personalization details, such as missing characters on names or loop placement errors, along with minor product quality flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well made, gorgeous, and... See more

Quality

Consumers find quality to be positive and consistently praise the beautifully made, well-crafted items they... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting prompt turnaround times and fast shipping.... See more

Order

People report positive experiences with order, highlighting the easy website navigation and quick dispatch... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,996)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great items

Great items, thank you!
Turnaround of the order could have been a bit speedier tbh but I guess the Christmas rush is already on!

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome and well-priced crackers

Awesome and well-priced crackers. Very prompt responses to queries too. Our guests raved about these last year, so we bought them again. Super easy to design and the espresso martini was delicious.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Every year without fail I must buy from HMCC…

Every year without fail I must buy from HMCC. The products are always of sound quality.
A recommendation to potential customers, add the Magical Sleigh Bell to your basket. Its a lot bigger than it looks on the site and brilliantly made.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

I love this company!!

The website is easy to navigate and your products are AWESOME!!! I love everything that I have received and will continue to buy your products in the future.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Personalised Christmas Eve Box

Used the Handmade Christmas Company a few times now , they never disappoint…
Beautifully made, they look so beautiful and so jolly for Christmas Eve.
They had a beautiful fragrance on them too.
Order came so quickly and beautifully packaged….
Thank you so much
Highly recommend!!!

October 15, 2025
Unprompted review
Rated 3 out of 5 stars

The crackers are well made but....

The crackers are well made and looked great on the table but I felt that they were far too expensive for what you got in them. The sweets ones had two chocolates in them and were £38 for 6 and the tea/coffee ones had a bag and two after dinner mints for £38.

December 25, 2024
Unprompted review
Rated 1 out of 5 stars

Two orders not received

I placed two separate orders on 3rd December for hamper gifts to two different addresses. One hasn’t been sent with no tracking, I have emailed three times and called repeatedly and no answer to find out why I have paid and it’s not been sent.
Second one was sent much later than requested on the order and when I did get to speak to someone on the phone about this one they promised it would be sent next day for 9am, they didn’t and it is still somewhere with Royal Mail as no one was available to receive on that day after 9am.
Two orders and neither hamper received and no one will answer the phone or respond to my emails

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Order never received

Ordered a letter from Santa on 23rd November and nothing received. According to the website tracking it’s been in production since 28/11/24 and nothing since. I emailed and was told all outstanding orders would be dispatched by 19/12/24 at the latest. Still nothing, no updates or further replies to emails. Looks like I’m not alone in my experience with this company… very disappointing.

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

3 weeks of silence no delivery of items

3 weeks of silence, I called to see where the letter was (since after all it is for before Christmas). I was told the letters will be sent out that week to arrive. They never have. I have since tried to get in touch for a refund as the item has still not arrived and no response or answer.

November 28, 2024
Unprompted review

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