The Handmade Christmas Co Reviews 3,992

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful craftsmanship, often highlighting the personalized items as particularly special and well-made. Many consumers appreciate the efficient ordering process and the prompt, well-packaged delivery service, noting that items often arrive quickly and in perfect condition. The company's customer service is also frequently commended for being friendly, fast, and helpful. However, some customers also noted occasional issues with product quality, such as uneven laser marks on wooden items, off-center personalization, or items breaking after limited use. A few people experienced delays in dispatch and delivery, particularly with corporate orders, and some mentioned receiving substituted items or issues with gift card placement and tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the beautiful,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of personalized crackers,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and the website... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Gorgeous quality item

Very happy! Easy to purchase, fast dispatch and delivery. Lovely quality, particularly for the money. I will have two excited kiddies on Christmas morning opening their personalised Christmas sacks from the North Pole!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic hampers

Fantastic hampers, beautifully presented. We are delighted and have already bought a 4th! Will use again and would recommend to anyone looking for a super present.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is the third year I have ordered these crackers. They are beautifully finished and look wonderful on my Christmas table. Customer service is excellent too!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website, great prices, brought 3 advent calendars with names on, nice tasting chocolate, very quickly despatched and well packed, highly recommend

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service as it should be

Customer service as it should be! I had some queries regarding a product and William could not have been more helpful, responding quickly and with exactly what I needed to know. I placed my order and the status updates have been similarly professional.
In comparison I asked another company the same question about an almost identical product and it took weeks to get an answer.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service over the past 3 years…

Excellent service over the past 3 years since finding the company. I have bought gifts for the family and friends which have been enjoyed and utilised over that period of time and will be brought out yet again soon to enhance and decorate.
The ordering, paying and receiving of the goods was very quick and easy. I have now less to worry about this festive year.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality!

I love how special they make them with such care and they are always amazing. Ive had 3 wooden tree personalised ornaments and will be ordering again

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I was absolutely delighted

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so pleased and feel like I’ve got such a bargain. Thank you so much, after a really tough year, life threatening even,I want to make this Christmas the best possible and the things I ordered will help with that

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

I love the Christmas wood decorations

I love the Christmas wood decorations, in dog and cat shapes, personalized.
I have been ordering several of both, with all the pet names I had and that have crossed the rainbow.
It is my way of having them "present" still. I loved them all, and I think it is a beautiful tribute to them.
I also bought a Christmas Eve personalized box for my son, 2 years ago. He was 28 years old at the time, and I think this was his favorite thing, that Christmas, believe it or not.

October 25, 2025
Unprompted review
Rated 4 out of 5 stars

Great items

Great items, thank you!
Turnaround of the order could have been a bit speedier tbh but I guess the Christmas rush is already on!

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome and well-priced crackers

Awesome and well-priced crackers. Very prompt responses to queries too. Our guests raved about these last year, so we bought them again. Super easy to design and the espresso martini was delicious.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Every year without fail I must buy from HMCC…

Every year without fail I must buy from HMCC. The products are always of sound quality.
A recommendation to potential customers, add the Magical Sleigh Bell to your basket. Its a lot bigger than it looks on the site and brilliantly made.

October 12, 2025
Unprompted review

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