HandyFlowers Reviews 

147
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were let down by their experience overall. Customers frequently report significant issues with delivery, often stating that orders never arrived or were severely delayed. Many also experienced problems with products, noting items received did not match website descriptions or were of poor quality. Reviewers consistently highlight a lack of effective communication, with non-existent phone numbers and unaddressed emails. The website is often described as misleading, with customers feeling deceived by product images and believing they were ordering from a local florist. Some also noted receiving wilted or sparse arrangements that looked cheap and unsuitable as gifts.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, with many reporting that their orders, particularly... See more

Order

Reviewers express significant dissatisfaction with their orders, frequently citing issues where items arrived... See more

Product

Consumers find product quality to be consistently disappointing, with many reporting that items ordered were... See more

Website

Clients share negative opinions on the website, with many reviewers finding it misleading and not reflective... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that the provided... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely fumming with this scammer just wished I'd checked here first Check pics of what i ordered and what was delivered Phone number non exist no communication Trust im not done with... See more

Rated 1 out of 5 stars

Wouldn't touch this company flowers meant to been delivered on 7th Jan 2025 emailed saying could they deliver 8th which i said fine but could I have it delivered in the morning. Still not delivered n... See more

Rated 1 out of 5 stars

I wished inhad read these reviews before ordering. The flowers were meant to be delivered today ie wed 18th feb for a funeral tomorrow morning. They have nit been delivered and i am waiting for a rep... See more

Rated 1 out of 5 stars

Very poor service. I placed a funeral order four days in advance and received confirmation, only to be told later that the item was unavailable. An alternative listed on the website was also suddenly... See more


Company details

  1. Florist
  2. Flower Delivery

Written by the company

There is nothing better in life than being able to celebrate a special occasion with the people you love. Bringing people together and sharing an important event makes us feel connected and loved. At Handy Flowers we are proud to have been a part of many special events for our customers, by delivering the perfect flowers by post. We have expertise in creating bouquets for birthdays, anniversaries, christenings, and even weddings. Our team of florists can create something bespoke for you, using the colours and flowers of your choice. We have also been privileged to create funeral wreaths and tributes too, so even during hard times, we will support you in showing your love in the most powerful and respectful way. View our selection of flowers for inspiration and ideas for your special day. Feel free to call us on 020 3409 3030 and we will be more than happy to help you out.


Contact info

1.1

Bad

TrustScore 1 out of 5

147 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(147)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

HANDYFLOWERS ARE ROBBERS

Can't give no stars so had to give one,paid £85 for the largest grand love whisper bouquet in printed vase,what turned up was non printed vase with green ribbon and what I would describe as £20 worth of cheap roses and carnations about 8in wide I was disgusted,Tried email 3 times demanding money back but nothing from them not even a sorry.AVOID AT ALL COSTS RIP OFF FLORIST 🤨

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a Deluxe bouquet and balloon…

I ordered a Deluxe bouquet and balloon for an 80th birthday. The card was left out and thd recipient didn't know who sent them. So no birthday greeting or details of who they were from. I paid nearly £90.00 to include delivery and couldn't believe the size of the bouquet!
I was made to believe it was a local florist, but it is obviously not. No phone number and two emails ignored.

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

The flowers did not look like the…

The flowers did not look like the picture. I paid £70 for flowers and birthday balloon but the balloon was not delivered. Worst of all it is impossible to ring anyone to speak to and my 2 emails were ignored. Not even a courtesy acknowledgment.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute SCAM of a location. Do NOT use!!!

Wouldn't give any stars if that was possible! I ordered flowers online from the US for delivery to a hospital in the UK. The flowers never arrived to the recipient, they sent me a photo of a box sitting in front of a random door of what looked like a freight entrance, and when I asked the son of the patient about the delivery he stated that there was a large sign on the door of the hospital that they weren't accepting deliveries, so the flowers clearly were not taken to the correct location by their "delivery partner" despite the claim that they were left "in a safe place". Then, when contacted, they were responsive up to the point that it became clear that I wasn't accepting their excuses, asked for a refund, and that's when they stopped responding. I had to do an inquiry with my card company to get my almost $90USD refunded to me.

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

Wish I could give zero stars

Wish I could give zero stars. Massive scam! Paid £65 for a bunch of flowers and paid the premium to have them delivered on the same day and guess what…they never turned up! Ignored my emails and then sent me a blunt reply saying “we told you earlier your flowers would be delivered today!” Errr no you didn’t and also that’s a WHOLE day later than I paid for! Do not use, do not use! Flowers were finally delivered but on the wrong date! If I wanted them the day after I wouldn’t have paid for same day delivery!

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid This Scam Florist!

Avoid This Scam Florist!
I placed an £80 order for a "deluxe" bouquet through what I thought was a local florist, "Denmark Hill Florist," near King's College Hospital. However, after completing the purchase, I received a confirmation email from handyflowers.co.uk instead.

When I tried calling the contact number listed on their website to clarify delivery details, the call was diverted to another number. I then received a rude text from that number. When I enquired if this was "Denmark Hill Florist”, I received a reply saying "Stop messing about. Byeee"

The flowers were delivered, but they were no better than a cheap supermarket bouquet in a slightly fancier box. Upon further research, I discovered that handyflowers.co.uk has terrible reviews on Trustpilot and other sites.

It's clear "Denmark Hill Florist" is just a fake front for handyflowers.co.uk, which is neither local nor trustworthy. The florist doesn't exist on the High Street and is completely misleading. Avoid at all costs!

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Beware

Beware! Deceptively marketed company. They failed to deliver my order but at least did refund me. Suggest you use a reputable company such as Interflora.

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

Brothers Funeral

Order 2 lots of flowers for my brothers funeral, 2 days before delivery was to be made, I was informed that they couldn’t deliver as they didn’t have anyone in the area, so why take my money, I would never trust this company again!!!!

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad service and poor quality flowers

The flowers didn't arrive on the right day and when they were eventually delivered were a mean-looking straggly bunch and definitely not worth the money. I would never buy from this outlet again and cannot recommend.

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

Unable to give zero stars…

Unable to give zero stars unfortunately. Do not use this company. Ordered a £75 bouquet, they have not been delivered, you cannot contact them on the telephone number provided as it states not in service & they do not respond to emails. Their address & postcode don't even seem to be legitimate. PLEASE DO NOT USE THIS COMPANY, READ ALL THE REVIEWS!!!. Reporting them to trading standards.

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

Total rip off

A relative ordered a £90 bouquet of flowers for me to arrive on a specific date. They were not delivered, despite Handy Flowers saying they were (but they could not provide proof of delivery). My relative asked for a refund, unless the order was fulfilled. A bouquet turned up that resembled a £15 max bunch of supermarket flowers. I've emailed Handy Flowers but no response. A total rip off.

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM - avoid. I ordered flowers for same day delivery, received a confirmation but no flowers were never received and the order status was never updated. They took my money but their customer service phone number doesn’t work. I have yet to receive any response on email. AVOID!!

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Employees (if any) and management of this company should be ashamed of how they steal money from innocent buyers wanting to send a needed kind gesture just to be repaid by having their money stolen. They trick you into thinking you're ordering from your local and trusted forest by putting up a mock website floristeltham. co. uk which shows the address similar to that of your florist (Westmount flowers - 126 Westmount Road, London SE91UT - but in fact it's a Kebab shop further up the road at 108 Westmount Road). They then take your money, send you an order confirmation, and then you'll never hear from them again. If anyone has managed to involve the police into this scam please let me know. Thanks.

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

Reiterating all the below. This company is a scam and I’m reporting them to trading standards.
They have taken £70 of my money by not delivering flowers.

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Can't put into words my frustration…

Can't put into words my frustration with this company. Ordered flowers for a friend recovering in the hospital. Website said flowers would be delivered day of if placed before 4:00pm. I tracked the flowers and they arrived AFTER my friend left the hospital. I've emailed multiple times without getting a response. TOTAL SCAM.

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

Flowers were never delivered

Flowers were never delivered. No communication, and no reasonable explanation offered. When I rearranged delivery -they were still not delivered. Good service non-existent. I used them the previous year with no issues but it looks like I was just one of the lucky ones. I wish I would have read the reviews – it screams volumes.

March 16, 2024
Unprompted review

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