HandyFlowers Reviews 

147
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were let down by their experience overall. Customers frequently report significant issues with delivery, often stating that orders never arrived or were severely delayed. Many also experienced problems with products, noting items received did not match website descriptions or were of poor quality. Reviewers consistently highlight a lack of effective communication, with non-existent phone numbers and unaddressed emails. The website is often described as misleading, with customers feeling deceived by product images and believing they were ordering from a local florist. Some also noted receiving wilted or sparse arrangements that looked cheap and unsuitable as gifts.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, with many reporting that their orders, particularly... See more

Order

Reviewers express significant dissatisfaction with their orders, frequently citing issues where items arrived... See more

Product

Consumers find product quality to be consistently disappointing, with many reporting that items ordered were... See more

Website

Clients share negative opinions on the website, with many reviewers finding it misleading and not reflective... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that the provided... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely fumming with this scammer just wished I'd checked here first Check pics of what i ordered and what was delivered Phone number non exist no communication Trust im not done with... See more

Rated 1 out of 5 stars

Wouldn't touch this company flowers meant to been delivered on 7th Jan 2025 emailed saying could they deliver 8th which i said fine but could I have it delivered in the morning. Still not delivered n... See more

Rated 1 out of 5 stars

I wished inhad read these reviews before ordering. The flowers were meant to be delivered today ie wed 18th feb for a funeral tomorrow morning. They have nit been delivered and i am waiting for a rep... See more

Rated 1 out of 5 stars

Very poor service. I placed a funeral order four days in advance and received confirmation, only to be told later that the item was unavailable. An alternative listed on the website was also suddenly... See more


Company details

  1. Florist
  2. Flower Delivery

Written by the company

There is nothing better in life than being able to celebrate a special occasion with the people you love. Bringing people together and sharing an important event makes us feel connected and loved. At Handy Flowers we are proud to have been a part of many special events for our customers, by delivering the perfect flowers by post. We have expertise in creating bouquets for birthdays, anniversaries, christenings, and even weddings. Our team of florists can create something bespoke for you, using the colours and flowers of your choice. We have also been privileged to create funeral wreaths and tributes too, so even during hard times, we will support you in showing your love in the most powerful and respectful way. View our selection of flowers for inspiration and ideas for your special day. Feel free to call us on 020 3409 3030 and we will be more than happy to help you out.


Contact info

1.1

Bad

TrustScore 1 out of 5

147 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(147)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give 0 star I would

If I could give 0 star I would. These people are thieves and it’s disgusting what they are doing. Ordered flowers for a sick colleague for next day delivery. Flowers never arrived. Phone number died not work and they don’t respond to emails. How could you? You don’t know what people go through to put money together. PLEASE DO NOT USE THIS COMPANY

March 12, 2024
Unprompted review
HandyFlowers logo

Reply from HandyFlowers

Dear Ms Karen Gray,

Please provide an order number and we will gladly resolve this case.

Kindest Regards,
The Handy Flowers Team

Rated 1 out of 5 stars

My son wasted money from his savings…

My son wasted money from his savings jar just to buy me flowers for mother's day, this company not only charged him extra to deliver early, they then delivered LATE AND WRONG FLOWERS. MY POOR LITTLE BOY IS HEARTBROKEN. CALLED THEM AND ONCE THEY HAVE STOLEN YOUR MONEY THEY DO NOT CARE. DIDNT EVEN OFFER A DISCOUNT OR REFUND AS A GESTURE OF GOODWILL. UNPROFESSIONAL, UNETHICAL SCAM ARTISTS. WILL BE TAKING THIS TO TRADING STANDARDS, JUSTICE MUST BE DONE.

March 11, 2024
Unprompted review
HandyFlowers logo

Reply from HandyFlowers

Dear Kim,

We sincerely apologise for the delay in delivering your flowers. We strive to provide timely and exceptional service to all our valued customers. This is why your pre-noon charge has been refunded as promised.

Please be informed that we have a floral substitution policy in place to ensure that even if a specific flower is unavailable, we can still deliver a beautiful arrangement to you, with the necessary substitutions applied.

However, we understand the importance of delivering flowers which are to your liking. For this we have applied an additional 10% discount to your order as an apology for the substitution policy applied.

We value your satisfaction and aim to resolve this situation so that you are left pleased with your experience with us.

Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience.

If there is anything else we can do to make this a positive experience, please feel free to contact us.

Best regards,
The Handy Flowers

Rated 1 out of 5 stars

Can't write 0 stars AVOID

Can't write 1 star
No delivery. No response from email. Contact phone number inactive. Can only assume this is a scam site based on reviews here. Failed to follow my own "check trustpilot before buying' advice!! NOT SAME DAY DELIVERY ANYWHERE. DO NOT USE THIS SCAM COMPANY

March 3, 2024
Unprompted review
HandyFlowers logo

Reply from HandyFlowers

Dear Anita,

We regret that we were unable to provide delivery on the requested date..

We understand the disappointment this may have caused and assure you that we are working diligently to improve our services to prevent such instances from occurring in the future.

To set this straight a full refund was processed for your order the following day.

Thank you for your understanding. Should you have any further concerns or require assistance, please do not hesitate to contact us.

Best regards,
The Handy Flowers Team

Rated 1 out of 5 stars

Truly awful experience

Truly awful experience , ordered flowers yesterday for the same day delivery ! Order number 29992, no answer , phone is out of service! What am I supposed to do in this situation ?!?!

February 26, 2024
Unprompted review
HandyFlowers logo

Reply from HandyFlowers

Dear Customer,

Your flower order has been received and sent out for delivery today as promised via the email correspondence. Flowers will be with the recipient by the end of the day today. The same day delivery charge has also been refunded to your account. Please allow until the end of the day for the flowers to arrive as agreed upon.

Kindest Regards,
The Handy Flowers Team

Rated 1 out of 5 stars

Non-existent customer service and beyond poor quality - scam?

I would give less than 1 star if it were possible. To start the item arrived and looked nothing like what was ordered. Some of the flowers were already soft and petals falling off as we cut the stems to put into water. No flower food was provided despite the bouquet costing £60?! The flowers arrived on a Tuesday and by the weekend most were already dead, some even mouldy! I have tried sending multiple emails to complain (and even messaged via Instagram and Twitter), but received no answer. I tried calling the customer service number, but it is not in service, which suggests a scam company. Poor quality flowers and non-existent customer service. Please do not waste your money! I just wished my fiance had read the reviews before wasting his money via this scam company!

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM FLORIST! AVOID

My experience with Handy Flowers was incredibly disappointing. The bouquet I received was not only damaged but also significantly smaller than what was advertised. Despite multiple attempts to communicate my concerns through emails, the company chose to ignore my complaints, leaving me frustrated and dissatisfied with their lack of accountability and customer service. I would strongly advise against using Handy Flowers for any floral needs.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I ordered flowers to be delivered for my cousin’s birthday on February 15th and February 16th. My account has bee charged. The flowers has not been delivered. The tracking says not delivered. They won’t respond via email. Unable reach them by phone +44 20 34009 3030. Says number is out of service. Confirmation number 29779. Seems like this is a scam company. DO NOT USE THIS COMPANY. DO NOT ORDER FROM THIS COMPANY.

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered flowers to be on 14 February…

I ordered flowers to be on 14 February I paid £80 for the flowers and £5 for guaranteed delivery on 14 February,they delivered next day 17:30 their phone is fake number is not ringing, and the flowers is completely different from what we ordered in Tesco with £10 are more beautiful than their flowers, stay away from this company they are thief’s

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid buying from here

I ordered flowers for the 14th February and they did not arrive , i tried to contact but it’s impossible, the track your order is useless.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE HANDY FLOWERS

Ordered flowers yesterday, paid £15 for them to be delivered before midday. Coming up to 6pm now and still no delivery. When I emailed them they first said they are contacting the courier. Then I chased them up again and they said the florist have confirmed that they are out for delivery but cannot confirm a time. I told them to forget the delivery and refund the £65 I paid them. Since I asked that, not a single response.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM DON'T GET CAUGHT

I wish I had read the reviews here before ordering.I ordered flowers from overseas for a relative in London. They were to be delivered on 13 Jan. I tried tracking with the number they gave, I have text, called, emailed and tried messaging on FB. No contact from any of the numbers they supplied.

January 12, 2024
Unprompted review
HandyFlowers logo

Reply from HandyFlowers

Dear Jayne,

We sincerely apologize for the disappointing experience with your recent order. Upon investigating with our local florist, we found issues with the delivery and, as a goodwill gesture, we've processed a full refund.

Ensuring a seamless and delightful service is our top priority, and we deeply regret any inconvenience caused. Your patronage is valuable to us, and we'd appreciate the chance to make amends. If you decide to give us another opportunity, we're committed to going above and beyond for a positive and unforgettable experience.

Thank you for bringing this to our attention. Feel free to reach out if there's anything else we can do to rectify the situation.

Warmest regards,
The Handy Flowers Team

Rated 1 out of 5 stars

Rip- off company

Ordered flowers on 15th Jan, and were delivered on the 17th as requested. Looked through their site and picked what we thought would be a nice bunch. The flowers that were delivered were horrible. We could have went to the local supermarket and got better. Now refuse to answer phone, not in service, or any emails. Giving a 1 star as you can't get any lower. Place is a complete rip-off

January 17, 2024
Unprompted review
HandyFlowers logo

Reply from HandyFlowers

Dear Customer,
We are sorry to find out your expectations were not met. If you are able to provide an order number, we will gladly look into this and resolve the case.
Kind Regards,
The Handy Flowers Team

Rated 1 out of 5 stars

Took our money, didn’t deliver

Took our money, never delivered, phone not in service, didn’t reply to emails.

January 16, 2024
Unprompted review
HandyFlowers logo

Reply from HandyFlowers

Dear Ann,

After investigating with our local florist and as per our e-mails- she has sincerely apologised for missing the delivery and re-sent a new bouquet to the recipient, along with an apology note on our behalf.

We do understand the importance of timely deliveries, especially when it comes to expressing your emotions through beautiful flowers. Unfortunately, due to unexpected circumstances, we were unable to meet our usual standards in this instance.
Please accept our heartfelt apologies for any disappointment or frustration this delay may have caused.

We thank you for your patience and understanding while we sorted this case.
We appreciate your business and the chance to rectify this situation.

Kindest Regards,
The Handy Flowers Team

Rated 1 out of 5 stars

Never delivered

Placed an order for a large bouquet of flowers, a balloon and a card, and whilst the company said they delivered it, the recipient was at home all day and never received it. We have tried calling and emailing the company to no avail.

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

Handy Flowers All phone numbers not in service. No reply to emails

I ordered from what I thought was a business called Florist Cowley, when the payment was taken the confirmation came from Handy Flowers. I would never have used this firm if I had known they had a link to Handy Flowers due to past problems. I immediately cancelled the order with both Cowley's and Handy Flowers by email and by message on the website and requested a refund. I asked that they do not deliver and that I had now ordered from else where and the person who the flowers were for is ill and I don't want to double up on flowers. I ordered at 11.44am and cancelled at 11.58am as soon as I saw Handy Flowers were involved. they still took the payment after 11.58am.

I have been ignored. They farmed out the flowers and got another florist who delivered the cancelled flowers. The florist did a wonderful job but it was not what I had ordered on the cancelled order. The colour was wrong the balloon did not say what it was supposed to and the card was wrong. The flowers were half the size I had ordered and paid for. Worse than that the person they were for is now knee deep in flowers with nowhere to put them.
All the phone 3 numbers on Florist Cowley and Handy Flowers say this number is not in service. They do answer messages or emails. When checked on Goole Maps the address of the florist shop did not show a shop at all, it was a random house while the tag showed a shop front. Handy Flowers now still has my money and I have had enough so will be contacting T Standards and the financial ombudsman to investigate them.

Avoid this company if you can and but it is hard when they are hiding behind other names. They have just caught me for the second time because they were using a fake shop front site. I am horrified I have been caught twice. How do you defend yourself when they are hiding like this.

If you ring the number Handy Flowers have on this page you will get this number is not in service.

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Cancelled order but no refund

This company cancelled an order made by my elderly parents, said they would refund the money, but they have not refunded the money and have not responded to any emails. This company appears to be a scam. The order number is #29177

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

A disgraceful bunch of thieves.

Handy Flowers emailed nearly two hours after the funeral had started to say they could not deliver the wreath. Considering I had ordered it a week before I find this completely unprofessional. They have never responded to my emails and have not refunded the money for the flowers.

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered on 8 May 2023 for European…

Ordered on 8 May 2023 for European Mother's Day. 9 May received message that they are refurbishing their warehouse & will provide a refund. Aftre 5 weeks, still no refund. Have emailed company 2x. Their contact telephone is disconnected. THIS IS A SCAM!!!

May 23, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered flowers for a bereaved family

Ordered flowers for a bereaved family, received an email straight away about how they are refurbishing their warehouse and issuing a refund. 11 days later no refund , no response to my email and no number to contact them on. Honestly I think they are a scam DO NOT order from them

May 10, 2023
Unprompted review

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