Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more
Company replied
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Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more
Company replied
I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping. The product I received ( Glow worm analogue tim... See more
Company replied
TERRIBLE CUSTOMER SERVICE Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I... See more
Same dimensions as the Grundfos pump I removed. Sufficient cable with crimped ends. Two new washers. Instruction booklet in English and Polish. Some of the phrases need improvement to be corre... See more
Company replied
We are an Independent boiler & gas spares stockist based here in the UK. We have access to over 100,000 individual products, and all backed up with a fully equipped technical team to ensure you order the correct part first time. #AllPartsForAllBoilers
Kelham Street, DN1 3QZ, Doncaster, United Kingdom
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Replied to 40% of negative reviews
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Don’t buy from this company… con artist lies and cheat….? By the look of it, what they did to me.. are doing to others too.. ordered a fan for my boiler that was making a noise. Sent back, then they told Amazon I sent wrong part back so they don’t have to refund… rubbish lies
… stay away from them

Reply from Hanicks Ltd
Don’t try and turn it around by saying I ordered the wrong parts.
Your advert quite clearly state NEW UNUSED
You’re just con merchants!
Liars and Cheats.
Purchased a fan online described as new. Unpacked item to find it has been used.
Contacted seller to be told if you want the new, new unused one it’s £50 more.
They obviously have their own definition of new.
You’ve got some front leaving that reply knowing full well I ordered the correct item.
You’re just a bunch of con merchants trying it on
Date of experience: 29 September 2023
Edit
Reply from Hanicks Ltd
2 days ago
Sorry to hear you accidently ordered the incorrect part, we insist you contact our tech team prior to ordering to save on disappointment.
Received the precise replacement for the part we ordered and received it earlier than expected. Thank you for your prompt service. Would recommend.

Reply from Hanicks Ltd
A fast and helpful service. Good to see there are still some reliable companies out there.

Reply from Hanicks Ltd
Ordered a spare part for the boiler, ordered at around 1:30pm arrived the next morning, brilliant. Heatings back on!

Reply from Hanicks Ltd
If you need a replacement for a failed cm 921 Honeywell wireless thermostat, this is the one to buy.
Just take it out of the box and follow the instruction video to pair it with your receiver and job done.
Brilliant product.

Reply from Hanicks Ltd
Excellent service and technical help timer and relay working perfectly

Reply from Hanicks Ltd
Fantastic service. Ordered timer for vailant boiler, delivery was 48 hours. Arrived day after order placed. Would use this company again in a heartbeat!

Reply from Hanicks Ltd
The communication was excellent, the part ordered was as described and delivery efficient, but most of all, was the very competitive price of the 3 - way diverter Honeywell valve I bought for my central heating system. Thank you.
Robert Taylor

Reply from Hanicks Ltd
Teresa went out of her way to help, very friendly, excellent customer service. I then spoke to Chris who was also very friendly and helpful, cannot recommend this company highly enough. Thank you

Reply from Hanicks Ltd
Browsing for a GENUINE Honeywell mid-position valve for my central heating, I found Hanicks on OnBuy. Lowest price for the genuine article and offering next-day delivery. Seemed too good to miss. Valve arrived next day as promised; genuine Honeywell and fitted exactly where the old one was removed. Brilliant service – Thanks! Old valve gave us 36 years service – hope this does just as well!

Reply from Hanicks Ltd
I tried everywhere to obtain an obsolete part. Finally I found the part at Hanicks. Chris was very helpful and put the only one in stock to one side, whilst I placed the order. It arrived next day, was easy to fit, and now after several attempts by the Boiler service engineer (35 years servicing my boiler) I have managed to get the boiler working myself. Thank you very much Hanicks for your excellent service.

Reply from Hanicks Ltd
Purchased a Honeywell zone valve of Amazon, despite having a Honeywell sticker on the valve head it’s definitely fake.

Reply from Hanicks Ltd
Needed a replacement wireless thermostat for the boiler. Hanicks supplied it next day at a competitive price AND had a YouTube video showing how to install it easily without the need for an expensive engineer call-out.

Reply from Hanicks Ltd
Speedy. Unit in an excellent condition with all the relevant documentation.

Reply from Hanicks Ltd
My item was delivered the next day on time.
So far very good ,the item looks easy to fit.

Reply from Hanicks Ltd
Ordered a boiler part and it arrived 2 days earlier than expected. Absolute A+ service, thank you. I would definitely be using these again

Reply from Hanicks Ltd
The display on my 10 year old programmable thermostat was only displaying part of the temperature & continued to do so after replacing the batteries so I decided that the time had come to replace it. I found a replacement on Amazon at Hanicks, ordered it and was amazed at the speed of delivery. It arrived a day earlier than promised.
I'm unable to comment on the quality of the replacement because, before it arrived, the existing unit decided to start working correctly again but I now have the security of a ready replacement should it become necessary
Brian Broughton
Shortly after writing the original review the old controller again failed. Using the excellent on-line guide notes I was able to sit near the boiler & "pair" the new controller to the existing receiver and am happy to say that it is working perfectly.

Reply from Hanicks Ltd
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