Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more
Company replied
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Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more
Company replied
I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping. The product I received ( Glow worm analogue tim... See more
Company replied
TERRIBLE CUSTOMER SERVICE Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I... See more
Same dimensions as the Grundfos pump I removed. Sufficient cable with crimped ends. Two new washers. Instruction booklet in English and Polish. Some of the phrases need improvement to be corre... See more
Company replied
We are an Independent boiler & gas spares stockist based here in the UK. We have access to over 100,000 individual products, and all backed up with a fully equipped technical team to ensure you order the correct part first time. #AllPartsForAllBoilers
Kelham Street, DN1 3QZ, Doncaster, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Awful company. Avoid unless you want to be charged twice and get no proof of reason by them.

Reply from Hanicks Ltd

Reply from Hanicks Ltd
Great service from start to finish. From initial phone call to part fitted in boiler in under 24 hours . Thanks Chris and thanks Royal Mail 👍🏻

Reply from Hanicks Ltd
I was really in trouble with having no control for my central heating but they had the right part at the right time and it was with me within 2 days

Reply from Hanicks Ltd
Searched for a suitable replacement for the Honeywell as the temperature buttons won't working properly. Found the Hanicks site with this controller and checked it out. Purchased and received so quickly. Quick read of the instructions and it was programmed and linked to the boiler in 20 minutes. So much better than the Honeywell, really pleased with it. Hanicks customer service excellent too.

Reply from Hanicks Ltd

Reply from Hanicks Ltd
Hanicks Heating and Spares exceeded my expectations. The diverse selection of spares, coupled with their attentive and knowledgeable staff, made my shopping experience seamless. The customer service was exceptional, providing valuable insights and assistance. Hanicks is a reliable choice for anyone in need of heating spares, offering both quality products and excellent service.

Reply from Hanicks Ltd
Superfast delivery ordered through Amazon lunchtime arrived next morning before I was up
Great service

Reply from Hanicks Ltd
The part was fitted to our boiler and it made the hot water work very hot that we needed.

Reply from Hanicks Ltd
Ordered a PCB for Vaillant combi boiler Sunday arrived Tuesday 1st class service. Now installed and running. Only original part. No third party substitute. Will use this company again..

Reply from Hanicks Ltd
Brilliant product….only took a few minutes to set up. Definitely recommend.

Reply from Hanicks Ltd
Hanicks' refund policy does not comply with UK law. Refused a refund. Don't trust them.
Don't believe their replies. UK law permits all products bought unseen online to be returned (including if opened). Hanicks do not comply with UK law.

Reply from Hanicks Ltd
Product was faulty so returned it with proof of posting and tracked receipt but they claimed that it had not been received and would not refund me!. Maybe a little suspect don’t you think?
The response was a bat off as the actual manufacturer replaced the timer in the end when it was proven faulty, but that does not excuse the fact that this supplier denied receipt of the return even after proof was provided!

Reply from Hanicks Ltd
I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping.
The product I received ( Glow worm analogue timer clock ) is working absolutely perfect.Top marks to Hanicks from really happy customer.
Brian Coombes
Dublin
Ireland

Reply from Hanicks Ltd
Really great product and super fast delivery which was needed as our carbon monoxide sensor stopped working. Would definitely recommend the product and the company.

Reply from Hanicks Ltd
My new programmer arrived quickly and was really easy to pair with my existing relay box using the you tube video.

Reply from Hanicks Ltd
Truly awful experience and total lack of any customer support from this company. The thermostat they sent me was broken, it had a pin snapped off inside. I returned it to them the same day and they only refunded half my money. After disputing this I eventually got a full refund, then a couple of weeks later they re-charged my card almost the full amount saying I “returned then the wrong product”. This is a complete lie, I had no other thermostat I could possibly send them, and time after time asking them to prove this or re-issue my refund, they’ve totally ignored my messages. Amazon have been unable to help because Hanicks isn’t bothering to respond to their messages either!
I’m almost £200 out with no thermostat, I’ve don’t nothing wrong, and this awful, thieving company have disappeared off the face of the earth. Just give me my money back! I’m pregnant and don’t need this anxiety or to have lost so much money!

Reply from Hanicks Ltd
Brilliant service will definitely use them again

Reply from Hanicks Ltd
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