Two trips today with courteous, friendly and helpful drivers. To and from both sides of Chelmsford (Great Baddow/Springfield) in peak periods. Avoided busy routes to reach destinations in go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A Happycabs driver (Ali) was available straight away even though it was a busy Friday morning & other taxis had nearly an hour's wait. The driver's car was very clean & had a nice refreshing scent (n... See more
Company replied
We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more
Company replied
Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more
Company replied
Company details
Written by the company
Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!
Get a Taxi within minutes!
Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex!
Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses.
Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes.
We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles.
Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.
Contact info
Unit 8 Reeds Farm Estate, CM1 3ST, Chelmsford, United Kingdom
- 01245443443
- info@happicabs.com
- www.happicabs.com
4.3
Excellent
2K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Happicabs - Essex Taxi Service
Good evening John, thank you very much for your very kind review. I hope we continue to meet your expectations in the future.
Punctual and profesional 👍
February 9, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Nick, thank you so much for your kind words. It is greatly appreciated by our entire team. I hope we continue to meet your expectations in the future.
Definitely recommend over uber
After suffering 3 consecutive cancellations from uber i called Happicabs
Quick pick up and professional service from booking to drop off . Very reasonable price as well
February 7, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Julian. Thank you so much for your kind words. This is greatly appreciated by our entire team. I sincerely hope we continue to meet your expectations in the future.
Reply from Happicabs - Essex Taxi Service
Good evening Andy, thank you so much for your kind words. I sincerely hope we continue to meet your expectations in the future.
You're fraud
February 6, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Moshood, I have sent you a request for further information so I can look into your enquiry,
Really easy to order
Really easy to order, could track taxi and the Man I booked with and the driver were very helpful and friendly, will definitely use again.
February 4, 2026
Unprompted review
Cancellation without notifying us
I received confirmation for my taxi booking, but no one arrived at the pickup location. We were left stranded in the middle of nowhere with no explanation. When I contacted them, they informed me the booking had been cancelled—yet no one had notified me of this cancellation. After waiting, they eventually sent a driver who arrived one hour late. Despite the inconvenience and their failure to communicate the cancellation, they refused to provide any refund.
The staff I dealt with were rude and dismissive. The only person who showed any professionalism was the taxi driver himself.
This was one of the worst service experiences I have ever had. I cannot recommend this company.
January 30, 2026
Unprompted review
Easy, friendly and fairly priced!
Good communications, friendly service, easy payment and a fair price. Will definitely use again!
January 29, 2026
Unprompted review
Very polite driver would recommend
Very polite driver would recommend
January 29, 2026
Unprompted review
Unreliable! 50 mins late even though pre-booked!
My car broke down, I pre-booked a Happicabs taxi for 8:25am to get my son to school (my 3 year old was ill & it was raining heavily so I thought a 5 minute taxi would be better for her than a 30 minute walk (plus back again) in the rain). At 8:30 I rang to check where the taxi was and was told “we’re very busy you will have to wait 15 minutes” even though I had pre-booked. All other taxi companies now busy and can’t help. At 8:55 (my son now late for school) Chelmsford Taxi Cabs 24/7 sent someone in the area to me in 5 minutes as I was desperate (thank you to them!). I got my son to school and back again by 9:05. Happicabs eventually turned up at 9:15! Awful service!
January 27, 2026
Unprompted review
Accept booking that unable to fulfil
Accepted a booking on the app which was subsequently cancelled with less than 15 mins until the scheduled pick up time. Monies paid are now tied up for 7-10 days leaving me stranded without means to now get to my destination. Sadly this is not the first time this has happened.
January 27, 2026
Unprompted review
My driver was Gregory
My driver was Gregory. I’ve had him once before and I’m pleased to say two times in a row he has been outstanding. Lovely guy. Very chatty, polite and funny. He deserves a pay rise!! Would defo recommend as a driver! Keep up the good work Greg and thank you!!
January 24, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good Morning Lisa, thank you so much for your kind words. Our entire team is thrilled that we met your expectations on your recent journies and we sincerley hope we continue to do so. Kind regards
Always very reliable. My favourite firm
Quick response on the phone. Timely arrival, good knowledge of route and very efficient updates. Highly recommended.
January 22, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good morning, thank you very much for your very kind feedback. It is appreciated by our entire team and I sincerley hope we continue to meet your expectations in the future.
Always late, avoid if you want to be on time.
I thought I would give your firm a second chance as I was given the £5 credit from the last time you left my daughter's standing in the rain for 15 minutes as you were late, so booked a cab to take my daughter's to school this morning.
I booked it for 8.20am the cab wasn't enroute until 8.18 and arrived at 8.34am. You left my daughter's waiting for you again panicking and late for school! We had no communication again regarding the lateness. I am disappointed that I trusted you to deliver a service and you failed for the second time.
One of my daughters is autistic and was frantically calling me whilst I was at work panicking that the cab wasn't there and they were late. This is not on at all.
January 22, 2026
Unprompted review
Far from Happi
Booked to meet train. Rang to see where it was. Told 10 minutes. Arrive over 25 minutes late. Unstaffed station., effectively stranded. Told came from Chelmsford.
January 17, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening, I am so sorry you had an issue with your car this evening, I have sent you a request for further information so I can fully investigate this for you.
Kind regards
The company never let me down
The company are easy to contact, competitively priced and never let me down.
January 17, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Les, Thank you ever so much for your kind review. It is very much appreciated by our entire team. I sincerely hope we continue to meet your expectations in the future.
Kind regards
Consistently good
Always been on time and are polite and courteous.
Never a bad thing to say about the Happicabs team and service
January 16, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good Evening Brian, thank you so much for your very kind review. This is greatly appreciated by myself and our entire team. I sincerely hope we continue to meet your expectations in the future.
Kind regards
Driver tried to tell me i was…
Driver tried to tell me i was attempting rob him after using the cab service for 4 days a week for a year then proceeded to say I'm a flagged fraudster after never previously having a problem im offended and will not be using the unprofessional company again
January 11, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Lj, sorry to hear you had an issue with our service. I have sent you a request for further information. I would be grateful if you could respond so I can look into this for you. Kind regards
Really wouldn’t use another taxi…
Really wouldn’t use another taxi company. I made the booking easily and on the day of pick up needs to change the time and the operator was so helpful . The driver was on time and very pleasant . Top class service well done Happicabs thank you .
January 1, 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Terena, thank you so much for your kind review. It is much appreciated by our entire team who are thrilled we met your expectations. We sincerely hope we continue to meet these expectations in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.