Always use happy shuttle. They are always on time. The staff are friendly and helpful and speak good english. The prices are great and we love the sevice, the drivers answer our questions and give u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The most Reliable Cancun Airport Transportation, - Book your Cancun Shuttle Now! With more than 17 years of experience, certified drivers and 24-7 customer service, we have serviced thousands of customers spanning over 15,000 reviews. Stop looking and live the Happy Experience. Book your Shuttle to Isla Mujeres, Playa del Carmen, Hotel Zone and ride in a Comfortable and Safely way.
Av. Nader No. 35 Sm 2 Mza 13, 77500, Cancun, Mexico
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always use these guys when I need a shuttle. Fair pricing, clean vans, always on time, great communication, and they take pets. Start your vacation stress free. Avoid the hassles at the Cancun airport.
Happy shuttle has always exceeded our expectations. Every time ! Rare in today’s world!
Happy Shuttle is consistently reasonably priced, polite, and reliable. They went above and beyond this trip as my son left his headphones in the van on the way to the resort. Happy Shuttle stayed in contact with me and the driver delivered them to me on our return trip. EXCELLENT SERVICE! Satisfied repeat customer.
Driver arrived early and was very nice and friendly. He gave us recommendations on attractions in the area’ We scheduled round trip transfer and both trips were great. Would highly recommend their service to anyone and very reasonable pricing.
Happy Shuttle provided good service for my party of four to travel from Cancun airport to the ferry port for our five-day stay in Isla Mujeres. The online booking service was very easy to use and I received prompt answers to all my questions. Happy Shuttle also booked our ferry tickets, which was a huge worry to be able to smoothly connect from the airport to the ferry and back to the airport to catch our flight home. Jorge Salinas picked us up at the ferry port on our return to the airport and was prompt, personable and fun to meet. My recommendation is to book your transfers quickly after you book your flights. The original price I was quoted went up more than $25 because I waited to book closer to our arrival date. We were coordinating travel schedules from three different originating airports so it took longer than expected to settle on our arrival times. Other than that, I plan to book with Happy Shuttle on my next trip to Cancun.
Brilliant. helpful and efficient in booking and information. In the bedlam of arriving they were easy to find, professional and timely. Great service, great value. Highly recommend.
We still had to wait about 30 minutes for someone to drive us to our destination even after booking a private ride. Driver was super sweet and kind .?
We have used Happy Shuttle a few times on trips to Cancun and have found the process easy. The shuttle has always been on time and the driver has been professional and courteous. We highly recommend using Happy Shuttle instead of using one of those services where you have to stop at multiple hotels.
Been using the service for many trips. Always a problem getting picked up at the airport. With having to wait for a shuttle to come get you. They know the flight number and arrival time, but fail to pick up folks in a timely manner. The other issue is the drop off to the airport. Always way too early. Leaving you to wait multiple hours for your flight back. Time that could had been spent still at the resort. No need to be at the airport three hours ahead of your flight.
With all that, they are clean, reliable and courteous. These Spanish speaking race car drivers have always been my go to.
This was an atrocious and highly unhappy experience. It took well over an hour for my wife and to get picked up despite booking in advance. No one could give us any indication what the delay was for or when it would be resolved. I think we would have been better off taking a taxi and it probably would have cost less as well.
We visit Cancun/Isla Mujeres at least 2 times a year and EVERY TIME we do, we use Happy Shuttle for our transportation needs, and EVERY TIME we have an amazing experience. The driver's are always polite and very attentive, the vehicles are always clean with cold AC, and the ride is always a joy! I would recommend Happy Shuttle to everyone and we are customers for life!!!
Used Happy Shuttle Cancun for our family trip over spring break in March and they were great. Super reliable, on time, and even reached out to me before I had a chance to call when my flight to Cancun was canceled and I needed to reschedule. We booked round‑trip to and from the airport and both rides were smooth and stress free. Would definitely use them again.
We only use Happy Shuttle for our yearly trips to Mexico. Even when the resort offers transportation, happy shuttle is our preference. No waiting, friendly staff, easy to find.
Super easy booking process. Easy to find our driver no wait time and a comfortable ride! Would book again
Our experience was "fine" - we ended up getting to our hotel safely. We had to wait in the shuttle waiting zone for almost 30 minutes, and the employees seemed to avoid us while we waited, vs giving us proactive updates. The driver was friendly and the van was clean. No extras - water, etc - to welcome you. I will probably go with a different company on my next trip to Cancun.
Happy Shuttle Cancun provided excellent service for our recent trip. Booking was easy. Finding the representative at the airport was easy. The driver was friendly and got us to the destination with any problems. Highly recommend their shuttle services to anyone looking for a seamless commute!
We always use Happy Shuttle. Have never had an issue. Always on time and ready. Have experienced great drivers and simple booking process. Have called them several times for things and you can actually talk to someone as well. We will only use Happy Shuttle.
Got picked up on time and it was a good ride and driver
Happy shuttle was friendly, helpful, professional both times we went to Cancun. They were also on time every time. Highly recommend
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.