Sophelia Reviews 

160
•
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Purchased a nice piece of jewelry from Harfi through Wolf and Badger; it was quickly sent to me in Canada. Unfortunately, there were issues with the piece when I attempted to first wear it some month... See more

Rated 5 out of 5 stars

Thankyou Harfi for my beautiful hammam towel. I love the design, quality,feel and versatility of your product. I get many admiring comments from people wherever I use it. I am travelling around Sout... See more

Company replied

Rated 5 out of 5 stars

My necklace was even more beautiful than the online picture. I absolutely loved it, and I’ll soon order the earrings as well. The quality is fantastic, and the packaging is stunning. The pieces thems... See more

Rated 5 out of 5 stars

Great little find - love the philosophy and website content. Great personal touch too, with a handwritten card placed inside my parcel. Unfortunately, on this occasion had to return the lovely Ber... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Sophelia is a UK-based jewellery brand built around the bonds between the people we love. Our name brings together the names of our founder’s two daughters, and it reflects what we believe: that small, thoughtful gestures mean the most. Our collections of birthstone, zodiac, evil eye and initial pieces are chosen for their symbolism, so that each gift carries a meaning of its own. Every design is made to feel timeless rather than tied to a trend, and every order arrives in luxury packaging, ready to give. We are a small team and we care about getting every detail right. If there is ever anything we can improve, we would love to hear from you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

160 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(160)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent customer service

Purchased a nice piece of jewelry from Harfi through Wolf and Badger; it was quickly sent to me in Canada. Unfortunately, there were issues with the piece when I attempted to first wear it some months after receiving it. Contacted Harfi and received exceptional customer service from Chris. Chris communicated with me quickly and regularly and the issue was immediately corrected. I would definitely repurchase from Harfi as I believe they do want their customers to have a positive experience.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning necklace

My necklace was even more beautiful than the online picture. I absolutely loved it, and I’ll soon order the earrings as well. The quality is fantastic, and the packaging is stunning. The pieces themselves are simply gorgeous; I want to buy them all. Also, I have very sensitive skin, the
Most of the jewellery I buy, even though they say gold-coated, irritates me, but this necklace is of such good quality that it didn’t cause me any irritation.

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Broken bracelet. No customer service

I bought my partner a bracelet for her birthday. It broke about 3 days later. I’ve sent emails asking for a replacement but had no reply. Very disappointing and upsetting. No telephone number to contact anyone in person. What do I do now.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Wrong item received but no communication from Harfi

Beautiful jewellery but the company doesn’t respond to emails after sending the wrong item.
I ordered a pair of earrings online, they have sent a similar pair but not the ones I wanted. I emailed straight away with a picture of my order showing the ones I had ordered and a photograph of the ones I received which are obviously not the same.
No response received despite a follow up email asking for confirmation that they had received my original email. Disappointing.

March 13, 2026
Unprompted review
Sophelia logo

Reply from Sophelia

Hi Becky,

Sorry to hear there was an issue with your order and you haven't received communication from us.

I have checked on this and can see the order was made through a third party marketplace and unfortunately your email was missed. I have flagged this to the team as urgent and you will receive an email shortly so we can get this sorted for you right away.

Sorry again for the issue and any inconvenience caused,

Best wishes,

The Harfi Team

Rated 5 out of 5 stars

I love Harfi!

I love Harfi after being introduced to the jewelry on my birthday last year. Since then I have made a few purchases and absolutely love everything

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Birthday gift.

This is a birthday gift so I ordered the gift wrap. Prompt delivery and the gift wrapping looks lovely. I’m sure the birthday girl will love her earrings.

May 1, 2025
Unprompted review

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