Harper Macleod LLP Reviews 

225
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and informative. Reviewers frequently highlight the exceptional service, noting that the team kept them updated at every stage and explained complex processes clearly. Many people appreciated the efficient handling of their claims, which often resulted in better outcomes than expected and provided peace of mind. The company's prompt response times and supportive approach were also highly valued, making potentially stressful situations much smoother.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

Claim

Clients share positive opinions on claim, with many reviewers highlighting the professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting clear and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (s... See more

Company replied

Rated 5 out of 5 stars

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(225)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Olivia for Harper Macleod

Olivia has been an amazing help to me over the past year in regards to a compensation claim after my car accident just before Christmas 2024.
Olivia is extremely thorough in her work and dedicated to getting the best result possible. Added to this her communication is fantastic.
Thank you so much Olivia.

January 6, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hi Eilidh, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

5* star service

Having recently dealt with Harper Macleod, I would definitely recommend to others. Friendly and professional. Alana handled my case and got the best outcome for me. Thanks again.

December 12, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Sam, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Insurance claim

I was updated frequently about my claim and was happy with the outcome I would like to thank Alana for her help in settling my claim would highly recommend using Harper Macleod

December 16, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Alexander, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Exceptional service throughout.

From start to successful conclusion, I found the communication and support provided by the team at Harper Macleod to be exceptional, and I would highly recommend to anyone looking for legal representation in a personal injury claim.

December 16, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Excellent conveyancing from Susan…

Excellent conveyancing from Susan Breen.

Harper Macleod have been our solicitors for many years and we would recommend them highly.

December 1, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Callie MacKay at Harper Macleod…

Callie MacKay at Harper Macleod answered all our queries very promptly and made us feel like we were her only clients. She provided a very professional and personal service throughout the process of selling our house and purchasing our new home. She was outstanding.

December 1, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Steve, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

5 stars is not enough

5/5 is not enough for the service provided by all at Harper Macleod. Stuart Cameron dealt with my personal injury claim and he is a credit to the company, from the outset Stuart filled me with confidence that my claim was in experienced hands. Each step was explained thoroughly and progressed efficiently. My claim settled for substantially more than I thought it would, great job all.

November 24, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Ruth, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Highly Recommended Company

Rachael had been brilliant. Kept me up to date at every possible point and always been professional throughout the time.

Highly Recommend!

November 25, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hi Ryan, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod.

Rated 5 out of 5 stars

Excellent service from Susan Breen and…

Excellent service from Susan Breen and the team who looked after the sale and conveyance of my property. Definitely recommended

November 14, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Rachael was so professional throughout…

Rachael was so professional throughout the process. She kept me informed at every stage and I'm very grateful for her guidance and advice. Huge thanks to her for her patience and hardwork, it is very much appreciated.

November 18, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Kept me informed

I was kept informed and updated with progress throughout the process of my claim.
I found that they sourced good medical advice.

November 6, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Janice, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

House purchase conveyancing

Will Davidson was prompt, communicative and extremely professional throughout my house purchase conveyancing. He was proactive and made a potentially stressful process as straightforward as possible. I really felt that he had my best interests at heart and wouldn't hesitate to recommend him.
Ian Mitchell

November 4, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Ian, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Sean Mccarney was very helpful with…

Sean Mccarney was very helpful with everything

October 30, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for taking the time and commenting on your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Sean was a great help with my case

Sean was a great help with my case, answering all my questions promptly. Everything was done swiftly and the advice I was given worked out for the best.

October 29, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

We appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one!

Rated 5 out of 5 stars

I am very happy with my recent…

I am very happy with my recent experience with Harper Macleod.Very good communication throughout.Everything explained clearly with no problems.My claims advisor Stuart Cameron was very helpful.He kept in touch through the whole process,and made everything very clear.I am very happy with the whole process.

October 24, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Callie Mackay… Fantastic!!

Callie Mackay has recently acted on our behalf whilst purchasing a property. She has been continuously responsive and extremely supportive throughout the whole process. We can not recommend Callie high enough! We would have no hesitation in using Callie again!

October 17, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Ben & Angela, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Top Work

Within thirty minutes of making the initial enquiry about acting on our behalf for a property purchase Callie Mackay had phoned back and touched base.
Throughout the process Callie was always responsive to questions and provided regular updates on progress. The purchase was completed within the estimated timeframe of 4-6 weeks and the finalised documentation was sent within two days of completion.
Top work - we have used Harper Macleod for land purchase and wills and have found them to be thorough, honest and practical.
Our thanks to Callie for bringing this purchase in on time.

September 5, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Excellent service for sale and purchase of our property

We were delighted with the service provided by Will and the Harper Macleod team. From the very start of putting our property on the market, through to concluding the purchase of our new home, the team kept in constant contact with updates on progress and answered any questions we had quickly and in detail. We can’t thank them enough for the help and will would defiantly use them again in the future

July 28, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Scott, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Excellent service throughout

From the beginning of my claim I was communicated with in a timely manner, and always kept informed of the next steps.

I also was provided with expectations regards time expected to reach a settlement.

Excellent service from beginning to end, and appreciations to Karen S who managed my case.

October 1, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Andrew, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look