Harper Macleod LLP Reviews 

225
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and informative. Reviewers frequently highlight the exceptional service, noting that the team kept them updated at every stage and explained complex processes clearly. Many people appreciated the efficient handling of their claims, which often resulted in better outcomes than expected and provided peace of mind. The company's prompt response times and supportive approach were also highly valued, making potentially stressful situations much smoother.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

Claim

Clients share positive opinions on claim, with many reviewers highlighting the professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting clear and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (s... See more

Company replied

Rated 5 out of 5 stars

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

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No recent history of asking for reviews

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4.9

All reviews

(225)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Person Injury 10/10

I was injured in a car crash and used Harper Macleods services for my personal injury claim, Stuart Cameron was my Senior Claims Handler. From the start of my case he was extremely supportive and approachable and clearly explained every step of the process. I wouldn’t hesitate to recommend Stuart, I couldn’t have hoped for a better handler.

March 12, 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear Meg, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Sean McCarney Review

Sean McCarney was my lawyer and has fantastic!
He stayed in constant communication with me and kept me up to date regularly throughout this process. He listened to all my queries and went way and beyond to help me.

March 11, 2026
Unprompted review
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Reply from Harper Macleod LLP

Hi Megan, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us.

Rated 5 out of 5 stars

Review of our Car Accident

Sean McCarney was our Lawyer and his communications with us was excellent keeping us up to date and letting us know what would happen. Sean went way and beyond yo get us what he felt we were entitled too.

March 10, 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear Rhoda, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Great customer service

Great customer service. Very friendly and helpful staff. Hopefully never in another accident but if I was I would use them again. Made the process as simple as it could be during a time where things can be very stressful.

March 9, 2026
Unprompted review
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Reply from Harper Macleod LLP

Hello Alexander, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.

Rated 5 out of 5 stars

I can’t recommend Harper MacLeod enough😁

I had never required such services therefore, I had no knowledge of what to expect however, I can’t recommend Harper MacLeod enough.

They were literally so supportive, arranged physio sessions to treat my injuries and kept me updated throughout while checking in on me periodically to ensure my recovery was going smoothly with the most appropriate medical treatment and care.

I didn’t have to do anything as my claims handler was so efficient, reliable and knowledgeable.

He answered all of my questions in a timely manner and made sure I understood everything without making me feel uncomfortable or silly. Thank you ! ☺️

March 3, 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear Stacey, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 1 out of 5 stars

Bad Experience

Was told to pay an initial fee over the phone and that would give my Solicitor a chance to review my options. Was not updated on costs at all as it was just going to be a yes/no answer to see if it would justifying it going to court paid for information i already knew, and also for work that i told her not to do .And at the end off the day they did not no any more that my Energy (cab) advisor knew and that was free advise.And then was stung with a horrendous bill. Not impressed nor would recommend very disappointed 😞

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with Karen Barre at Harper…

I dealt with Karen Barre at Harper MacLeod. Karen had a lovely manner and I felt comfortable with her always dealt with her on the phone and was always put at ease. This was my first injury case and she was polite and patient. I would not hesitate using Karen again.

July 28, 2025
Unprompted review
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Reply from Harper Macleod LLP

Hi Serena, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Harper Macleod LLP

Paige was excellent throughout my case. She was professional, supportive, and kept me informed every step of the way. Communication was clear and prompt, which made the whole process much less stressful. I really appreciate her hard work and would highly recommend her to anyone needing assistance with a claim.

February 11, 2026
Unprompted review
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Reply from Harper Macleod LLP

Hi Jordan, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one!

Rated 5 out of 5 stars

Very helpful

They were very helpful in guiding me through the correct procedures and responding to emails very quickly. This allowed the process to move smoothly.

February 9, 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear William, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 1 out of 5 stars

Dreadful

Dreadful. Ripped my family apart following the execution of the will of my grandfather. Issued one set of instructions then decided I had additional legal rights entitlement which came as a shock to my aunt. No family counselling no mediation. No understanding of whether I could afford to give up my legal rights. Just misery and a ton of pressure to give up my legal rights. Do not touch with a barge pole.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Harper MacLeod was…

My experience with Harper MacLeod was great. They kept me upto date & where more than happy to go through things I didn’t understand. Thank you to Olivia for your work & your patience with me

February 3, 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear David, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Craig McKellar

Craig has been handling our case for over a year and he has been nothing but the best.

Craig has kept us informed about the progress from start to finish, every update was communicated to us with advice on the next steps.

Throughout the whole process we felt in control and Craig fought for our case until the end resulting in a successful claim.

We couldn’t be happier so once again a massive thank you to Craig, highly recommended!

January 23, 2026
Unprompted review
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Reply from Harper Macleod LLP

Hi Eliza, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one!

Rated 5 out of 5 stars

Great outcome

Couldn’t have ask for a better outcome after our road traffic accident thanks to Paige . It took a bit time to be settled but only due to other driver not taking accountability .

January 27, 2026
Unprompted review
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Reply from Harper Macleod LLP

Dear Diane, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

A senior claims handler named Joe…

A senior claims handler named Joe helped me hugely through an accident claim process, he ensured I was up to date every step of the way, I would highly recommend anyone to use Harper Macleod

January 26, 2026
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Buying a house with Harper MacLeod

Laura was brilliant throughout the whole process. Her replies were fast & professional and she made buying my first home, frankly, easy.

January 22, 2026
Unprompted review
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Reply from Harper Macleod LLP

Hello Stuart, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.

Rated 5 out of 5 stars

The care taken to get correct…

The care taken to get correct information to pass on to me.

January 19, 2026
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Laura Archibald, Harper MacLeod

Laura Archibald from Harper MacLeod has recently assisted me with property conveyancing. She did a fantastic job and was very communicative and prompt with all her efforts and concluded the transaction very efficiently. Thank you!

January 16, 2026
Unprompted review
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Reply from Harper Macleod LLP

Hi Pippa, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Thank you Karen!

I can’t recommend Karen Barre highly enough. From the very beginning, she was professional, approachable, and incredibly supportive throughout what was a really difficult time following my car accident.

She explained everything clearly, kept me updated at every stage, and always took the time to answer my questions — no matter how small. I felt listened to and reassured throughout the whole process, which made such a difference.

Thanks to Karen’s hard work and dedication, my case was settled successfully, and I genuinely felt she had my best interests at heart the entire time. I’m so grateful for her support and would not hesitate to recommend them to anyone needing legal help after an accident.

Thanks for everything Karen!

January 9, 2026
Unprompted review
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Reply from Harper Macleod LLP

Hello Ian, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.

Rated 5 out of 5 stars

Stuart Cameron took care of everything…

Stuart Cameron took care of everything with no hassle or fuss. Every contact was precise and to the point, which made it easy for communications, and every step of the claims process was explained and expertly guided through.
Would highly recommend Harper Macleod for their professionalism and ease of communication.

December 30, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Ian, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Personal Injury Experience

I was injured in a minor car crash and used Craig McKellar as my solicitor for the personal injury claim. From start to finish he was highly professional and approachable, and he took the time to clearly explain every step of the process so I always knew what was happening. He made what could have been a stressful experience much easier to deal with and ultimately secured a settlement that was more than I was expecting. I wouldn’t hesitate to recommend Craig to anyone needing a personal injury solicitor.

January 12, 2026
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

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