Harper Macleod LLP Reviews 

225
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and informative. Reviewers frequently highlight the exceptional service, noting that the team kept them updated at every stage and explained complex processes clearly. Many people appreciated the efficient handling of their claims, which often resulted in better outcomes than expected and provided peace of mind. The company's prompt response times and supportive approach were also highly valued, making potentially stressful situations much smoother.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

Claim

Clients share positive opinions on claim, with many reviewers highlighting the professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting clear and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (s... See more

Company replied

Rated 5 out of 5 stars

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(225)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and kept updated with…

Great service and kept updated with what was happening and what stage we were at. Olivia was always helpful and pleasant.

June 13, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish of the sale of my previous property & purchase of current property.
My solicitor Will was brilliant to deal with & handled every situation that came at us professionally, calmly & kept us upto date the whole time.

June 6, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

residential sale of house in Newtonmore

very professional was kept advised on a regular basis as acting as an executor regarding the sale of a house

May 30, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hello George, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.

Rated 5 out of 5 stars

House Sale and Purchase - Conveyance

This isn’t the first time we have employed the services of Aileen Venables. Everything was completed on time, with a very professional service and excellent communication throughout both processes. Selling and buying a house can be stressful, however, Aileen guided us through the legalities and concluded our sale very quickly and then successfully supported us through our purchase process. I would highly recommend Harper Macleod LLP and it would be remiss of me not to mention the wider team we came in contact with - Kate & Jamie-Lee, both very supportive. Thank you.

June 5, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Sandra, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Residence order

Our experience getting a residence order was easy and straightforward and efficient. We were very pleased with the service we received.

May 28, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Good communication and kept upto date…

Good communication and kept upto date on the progress of claims. Happy with service

June 5, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Jennifer, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Positive Experience

Olivia and the other team members I spoke with were excellent, very pleasant and knowledgeable. This was my first accident and legal claim experience and their advice and communication was polite, clear and helpful.

June 2, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Michael, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company, Having never had a personal injury claim before I didn’t know how any of these kind of things worked, Karly was excellent, she kept me up to date with everything that was going on & helped with any queries during the process, would highly recommend.

May 28, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Get the job done

I have worked with Aileen Venables for many years on various property transactions and she has always delivered on time and to a high standard. On this transaction, we also worked with Kate Karnaukhova and she really did pull out all the stops to get our transaction completed on time. I would highly recommend Harper Macleod as a trusted partner for your legal requirements.

May 1, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Dear Elaine, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great experience

I just want to say a big thank you to Olivia for all her help with my Car crash claim. She was friendly, helpful, and truly went above and beyond. I highly recommend Harper Macleod to anyone looking for quality and great service.

May 12, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hi Chloe, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Very efficient and professional

Contacted very promptly after the incident. Was always kept informed and led through the process very simply. Very professional. The person handling my case was so very helpful and explained everything. I would recommend them to others others.

May 2, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hello Gillian, thank you for your kind words! We're happy to hear that your experience with us was a good one, and we appreciate your feedback.

Rated 5 out of 5 stars

Great service from Aileen and Kate at Harper MacLeod

I recently purchased my first property and was fortunate to use the services of Harper MacLeod during this transaction. My experience working with Aileen Venables throughout the search for a property and the move itself was first rate with Aileen being very attentive, offering clear and valued legal guidance when required and all round just making sure that the process ran as smoothly as could be.

Kate Karnaukhova also did a great job of keeping me very much up to date with how my move was progressing, ensuring that all aspects of my move were advancing through to progression which was very much appreciated.

Overall I couldn't speak more highly of my experience working with Harper MacLeod and specifically Aileen and Kate and I would highly recommend using their services to anyone who would ask.

May 2, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Callie maintained very good…

Callie maintained very good communication throughout and made the whole process hassle free.

April 23, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Great communication. And very helpful

Olivia Denheen has been dealing with my mums case and has been amazing with updates and communication back and forth.. and has given great advice and explained everything all the way through this. Would definitely recommend lovely well mannered and dealt

April 29, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Persevered on my claim for years!!

Having had my car written off nearly 6 years ago (2019) - through no fault of my own - I was stationary at the time, I was almost giving up hope of having any recompense from the other driver. My own insurance paid up very quickly, thankfully, but didn't cover all the extras eg, excess, car hire, increase in policy etc so I was still out of pocket by a considerable amount.
Christina at Harper Macleod stuck with it and I've now had payment from the other insurer which covers most of my extra expenses.
Thanks Christina!!!

April 25, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Christina!

Rated 5 out of 5 stars

Stuart was professional and kept me up…

Stuart was professional and kept me up to date with claim. Thank you.

April 23, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Olivia - Harper McLeod

Olivia was amazing from start to finish, she kept me in the loop at every stage and was so thorough in her approach to the case. I cannot recommend her enough. Thank you so much Olivia ⭐️

April 15, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Hi Kate, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Amazing experience

I currently have 2 claims open with Harper Macleod and I cannot shout about them more. They are incredible at their job and managed to get me well over the estimated claim money back on both claims. They are extremely friendly and I would I like to mention Sean McCarney and Deborah Rookes as they both helped me massively and I highly recommend these guys to anyone and I will certainly be back in touch with Harper Macleod should I need to in the future.

April 7, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team!

Rated 5 out of 5 stars

Highly Recommend

I cannot recommend Harper MacLeod highly enough! From the very first phone call, the team was incredibly welcoming and took the time to explain who would be in touch with me and what to expect moving forward.

I received outstanding service from Morgan Landels and Kim Miller during a particularly stressful negotiation with my employer. Both were exceptionally professional, guiding me through each step of the process and clearly outlining the available options. At every stage, I was fully informed about what was happening, and I was kept updated on costs and the overall plan.

Thanks to Morgan’s expertise, I was able to secure a far better settlement than I had anticipated—an outcome I’m thrilled with!

As mentioned, I highly recommend Harper MacLeod!

March 14, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Harper Macleod Simply the best especially Morgan Landels and Kim Miller 100% highly recommended 12/10 customer satisfaction

Morgan Landels, Kim Miller,and Laura Auld have all been absolutely amazing,pulled out all the stops to help me at a moments notice.
Got help the same day as I raised my initial query for very urgent expert Legal advice and assistance with a workplace matter with my employer.
Kim Miller in particular has been absolutely amazing to the point of even calling me at 5.30pm one evening to offer help support and advice until nearly 6pm, totally gone above and beyond anything you would expect,thank you Kim you have been as the Tina Turner song states Simply the Best,would highly recommend Harper MacLeod to everyone for all your Legal needs, no need to look up another Solicitor as Harper Macleod can assist you with all your requirements. 12/10 for customer satisfaction.
I have been absolutely delighted with all the help,support and Legal advice given by the whole team at Harper Macleod, cannot thank you enough.
Morgan Landels my Solicitor again has been Simply the best assisting me with navigating my way through this process. Again Morgan has gone above and beyond to help and assist me and provide expert Legal advice and assistance which has been invaluable and greatly appreciated, even assisting on email on a day when he was at a meeting and not in the office, before his working day started and he helped so much that day protecting my interests thank you Morgan.
Laura was an amazing help too during Morgan's annual leave, assisting me despite very high workloads that week with expert help and advice, thank you Laura.
Thank you also to the Legal Secretary who managed to get my terms of business typed up and sent to me at 5.01pm despite an extremely busy full day,thank you really appreciated.

February 3, 2025
Unprompted review
Harper Macleod LLP logo

Reply from Harper Macleod LLP

Thank you for your kind words! We're happy to hear that your experience with us was a good one, and we appreciate your feedback. We'll pass on your comments to the team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look