Harper Macleod LLP Reviews 

225
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and informative. Reviewers frequently highlight the exceptional service, noting that the team kept them updated at every stage and explained complex processes clearly. Many people appreciated the efficient handling of their claims, which often resulted in better outcomes than expected and provided peace of mind. The company's prompt response times and supportive approach were also highly valued, making potentially stressful situations much smoother.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

Claim

Clients share positive opinions on claim, with many reviewers highlighting the professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting clear and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (s... See more

Company replied

Rated 5 out of 5 stars

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(225)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent company, a 5 star well deserved

This company goes the extra mile , a very professional outfit. Fortunately for myself Stuart Cameron a “senior claims handler” for Harper Macleod took control of my situation , and carried out what needed to be done .
I was well informed of all information and really enjoyed working with Stuart .

April 2, 2025
Unprompted review
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Reply from Harper Macleod LLP

Hello, thank you for your kind words! We're happy to hear that your experience with us was a good one, and we appreciate your feedback.

Rated 5 out of 5 stars

PI Claim Excellent Service

I had a PI claim and couldn’t recommend Harper Macleod more. I was represented by Paige and she was so helpful and supportive during a difficult time. She was excellent at explaining a process I knew nothing about, and provided regular updates throughout. I will recommend the firm to everyone and not hesitate to use them myself again in the future.

March 25, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Kashel, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great company

Olivia has been amazing with me, explaining everything and keeping me up to date. Really easy to work with this company.

March 10, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Megann, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Aileen, Sonya and the team were outstanding throughout and delivered the quick and efficient sale of my father’s house in less than 3 weeks whilst achieving exactly the result I was after.
Can’t fault them at all, brilliant work from a great team - well done everyone and thank you again for taking the stress out of a difficult period.

February 21, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Brian, thank you for sharing your feedback. We're pleased to hear that your experience with us was positive, and we appreciate you taking the time to let us know!

Rated 5 out of 5 stars

Sale of a two bedroom semi detached property in Inverness

I was a bit apprehensive about putting my property on the market so late in the year (November) but the reassurance I received from Susan Breen gave me the confidence to proceed at that time. I received two offers within 4 weeks of the property going on the market, and the sale went through without any delay. Susan, and her colleague, Lia Allan, kept me notified and updated at all times during the sale process, and I greatly appreciate all their work and effort during the conveyancing process, and with bringing the sale of the property to a swift and satisfactory conclusion. Thanks from A.MacLeod.

February 21, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Alistair, thank you for sharing your feedback. We're pleased to hear that your experience with us was positive, and we appreciate you taking the time to let us know!

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Had the misfortune of an accident that wasn’t my fault. Stuart Cameron supported me throughout the legal journey ensuring I was supported throughout including organising medical appointments. Whilst this may be usual tasks for the company, the one thing that stands out for me were the regular updates I would receive and the constant phone calls. I never once had to phone looking for an update or reassurance this was part of their service. Excellent company and exceptional service from Stuart Cameron in a day when quality customer service can be sporadic.

February 4, 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Will D. was great

Will and the team at HML were absolutely great. Well structured, concise, thorough and very professional with excellent communication skills and advice Will managed to navigate us very successfully through a tough property acquisition. Would use his services and expertise again anytime.

February 11, 2025
Unprompted review
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Reply from Harper Macleod LLP

Hello Timo, thank you for your kind words! We're happy to hear that your experience with us was a good one, and we appreciate your feedback.

Rated 5 out of 5 stars

Great service!

Karly dealt with my personal injury claim and was great at keeping me up to date and well informed with every process. This led to a great outcome and I would definitely recommend.

February 5, 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Stuart Cameron

Stuart was very helpful right throughout the process, would highly recommend

January 24, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Ben, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 4 out of 5 stars

Regular updates received.

Regular updates re progress (or no progress) chasing 3rd party insurers for settlement of claim.
Friendly, efficient and easy to contact.

January 19, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Janice, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Thank you Harper Macleod

I can’t thank Harper Macleod enough for helping me with my injury claim following an accident last year.
They were very clear and concise in all communications and made sure me and my case was treated professionally.

Big shout to Rachael MacKay for all her hard work, she was fantastic.

January 14, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Andrew, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to Rachael.

Rated 5 out of 5 stars

5 stars

Laura McLean at Harper Macleod provided a professional, efficient and first class service. Would highly recommend.

December 1, 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Arriann, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Olivia at Harper MacLeod was amazing…

Olivia at Harper MacLeod was amazing right through my whole claim. Was kept informed and explained everything throughout my case. Highly recommend

January 7, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Lyn, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Fantastic customer service

Following a RTC, Paige from Harper Macleod dealt with my compensation claim, with the process taking just over ten months and resulting in a successful payout. During this time Paige was professional, helpful and kept me informed of the proceedings, she was happy to answer any queries I had and always got back to me within a reasonable time. Fantastic service from start to finish.

January 3, 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Faye, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Excellent outcome. Kept up to date with progress in the case. Treated with patience and respect. In particular, Olivia was the epitome of professionalism and excellent service throughout.

December 19, 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Stephen, we appreciate you taking the time to review your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Great help sorting out injury claim

Great help sorting out injury due to car accident. Dealt with all the claim plus kept up to date via telephone and email throughout the whole process.

December 24, 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Adam, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 1 out of 5 stars

I engaged this firm to take a client to…

I engaged this firm to take a client to court to recover my funds for damages, HM assigned a junior who wracked up time writing letters that were not authorised and charged 3.5 hrs to write a letter at a cost of £ 800.
I did not authorise this now HM raised an action against me ignoring my complaint. They couldnt even submit the correct evidence to the court or provide any evidence of authorisation that I agreed to a £ 800 letter.
I refused to pay the bill and made a valid complaint which has been ignored. this is now 1.5 years from my client causing £ 3500 worth of damage and now I have a leggal case with HM,

I would tell any new clients Not to use this firm as they don't have any skilled legal practicioners that can take a simple claim forward, just office juniors 2 years out of uninversity that they will charge London related fees for.

Avoid at all cost

May 17, 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Rod, we are sorry to hear that you weren't satisfied with the service at Harper Macleod. In order for us to address any issues, it would be helpful if you could share some additional information by completing the form located on our feedback page - https://www.harpermacleod.co.uk/feedback/

Rated 5 out of 5 stars

A huge Thank You to Andrea Ross for her…

A huge Thank You to Andrea Ross for her help with the purchase of our home.
She was very professional and guiding us through the whole process, which made it a lot less stressful experience.
We highly recommend their services and would definitely use again (actually, this is the second time we used Harper Macleod services, and both times it has been an excellent experience). Thank you!

December 6, 2024
Unprompted review
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Reply from Harper Macleod LLP

Dear Petra, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

RTA - Olivia

Olivia was fantastic at helping us through our RTA ordeal. Very easy to deal with and always had our best interests at heart

December 11, 2024
Unprompted review
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Reply from Harper Macleod LLP

We appreciate you taking the time to review your experience with Harper Macleod. Your feedback means a lot to us!

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