Absolutely supberd service from start to finish, Constantly keep updated on case , Really helpful if you need to contact for any reason, Would definitely recommend to anyone struggling wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael was absolutely amazing. I felt quite embarrassed reaching out but he made me feel so at ease at every step. He was so kind, patient and so supportive. I finally feel like I can breathe again... See more
Company replied
We all hope never to need a Trust Deed but if you do, don't hesitate to engage with Harper McDermott. Thomas has worked with us this year to solve a very complex financial situation. He provided us w... See more
Company replied
Harper McDermott, and this Trust Deed has changed my life for the better. Debt felt like a black hole that no matter how hard I tried to pull myself out off, I just kept sinking deeper into. It felt h... See more
Company replied
Company details
Written by the company
We are one of Scotland’s largest insolvency firms with over £250m of debts under our management. Our team of around 70 people are led by highly experienced managers with customer service always at the core of our business. Since 2009, Trust Deed Scotland®, part of the Harper McDermott group, has grown to be an established household name for debt help. Our advice team have helped over 30,000 people in Scotland with their unaffordable debt. Whether you have a Trust Deed or a Debt Payment Plan under the Debt Arrangement Scheme, we are here to answer your questions and support you at all times. Harper McDermott will support you every step of your debt journey, guiding you through key milestones and helping you navigate any changes in your circumstances along the way.
Contact info
The Reel House, 7 West, Regent Street, Glasgow G2 1RW, G2 1RW, Glasgow, United Kingdom
- 01412783989
- enquiries@harpermcdermott.com
- www.harpermcdermott.com
4.7
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Trust Deed Lifeline
Had managed to find myself in the spiral or never ending debt, with little or no light at the ended of the tunnel because of high interest accounts not getting balances down. Assessed all options and found about Trust Deeds through Harper McDermott. They looked at incomings and outgoings, & managed my debts into 1 affordable monthly payments. When things inevitability came up, as long as i had proof, they allowed me to have a payment holiday & just added it onto my term. I couldn't have managed it without them.
February 26, 2026
Reply from Harper McDermott
Hello,
Thank you for the review. We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Firstly, congratulations on successfully completing the term of your Protected Trust Deed. Reaching the end of that journey is a huge achievement and something you should be very proud of, and it’s wonderful to hear that you have now come through the other side.
We’re so pleased that the solution helped break that spiral of high interest debt and allowed everything to be brought together into one affordable monthly payment. It’s also great to hear that when unexpected things came up along the way, the team were able to work with you and offer flexibility where possible. Life rarely runs in a straight line, and having that understanding can make a big difference during the term of a Trust Deed.
Thank you for trusting us to support you through the process and for sharing your experience with others who may feel like there is no light at the end of the tunnel. Your story shows that there is a way forward.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Very helpful whenever I had any queries…
Very helpful whenever I had any queries at all. Rebecca especially always got back to me as soon as possible and was happy to take the time to explain details to me
February 24, 2026
Reply from Harper McDermott
Hi Denise,
Congratulations on coming to the end of your debt solution!
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Them being able to listen and care
Them being able to listen, give me advice, and the right amount to be able to have to pay off my debt each month. A load of weight has been taken off my shoulders.
February 27, 2026
Reply from Harper McDermott
Hello,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Lauren from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Took my stress away
Yes it affects your credit score for 6 years but really having missed payments on your accounts and never being able to get on top of it all is more damaging, especially to your mental health. That’s me finished paying mine now and receiving the email to say I’m officially debt free has lifted a massive weight from my shoulders.
February 26, 2026
Reply from Harper McDermott
Hi Kiara,
Congratulations on coming to the end of your debt solution!
We really appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Nine out of ten customers tell us that their mental health improves after entering a formal debt solution, so we’re delighted to hear that it has had a positive impact on your wellbeing too.
Please remember that you can always get in touch with us at any time if you need anything.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Feedback
Excellent service.
Had recent car troubles and was supported by Lauren and Orla to help me through next steps with being in a DAS plan, they were so kind and reassuring.
February 27, 2026
Unprompted review
Reply from Harper McDermott
Hi Ashleigh,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Lauren and Orla from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Will change your life for the better
I left a very positive review when I started my trust deed
In the years that followed my experience only got better
My annual updates were easy to manage , the communication I had with the company was professional but friendly and the questions I had were answered and dealt with very efficiently and always with respect
For anyone thinking about using this company I cannot recommend enough
I found it a cery difficult call to make , but I am so glad I chose this company it has completely turned my life around
February 20, 2026
Unprompted review
Reply from Harper McDermott
HI Lesley,
Congratulations on completing your chosen debt solution!
Karlie was delighted to call you and deliver the good news that you can now enjoy a 𝗯𝗿𝗶𝗴𝗵𝘁𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
What a help today amazing team
February 11, 2026
Unprompted review
Reply from Harper McDermott
Hello,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Lauren from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
They pay your creditors 14 pence to…
They pay your creditors 14 pence to each £1 you pay them so who is getting paid really !
February 4, 2026
Unprompted review
Reply from Harper McDermott
Hi James,
Thank you for your review.
All creditors are advised of the expected amount they will be paid from a Protected Trust Deed at the start of every case. Creditors will accept or object to a proposal for a Protected Trust Deed, based on the amount they are expected to be paid.
Creditors will also consider other matters when reviewing a proposal for a Protected Trust Deed, such as the level of the Trustee’s fees and expenses, their customer’s affordability, and their customer’s borrowing and payment history.
In general, the minimum expected return for creditors from a Protected Trust Deed is 10p in the £ and, based on the Government’s most recent statistics, the average payment to creditors from all closed Protected Trust Deeds in 2024/25 was 16.3p in the £.
Therefore, a payment of 14p in the £ is lower than average but above the normal minimum requirement.
If you would like further information about the payments made to your creditors, please email customerservice@harpermcdermott.com and we will respond to your query.
Kind regards
Harper McDermott
Reply from Harper McDermott
Hi John,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
The people at harper McDermott are…
The people at harper McDermott are amazing they help you on the best way can't thank them enough very happy
January 15, 2026
Unprompted review
Reply from Harper McDermott
Hi John,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Shocking and unprofessional behaviour…
Shocking and unprofessional behaviour today on the telephone with this company. When asked for this person's name, a number of times, she refused, then HUNG UP THE PHONE? Absolutely appalling. We couldn't believe it! It beggars belief. You ask for a case number?! Yet when this is given it is not sufficient.
Furthermore a reply sent via email on 21/10/25 to Thomas Fox at Harper McDermot, to this date no response has been given.
Further to your reply your client does live in Scotland. This is a bankruptcy case that you got in touch with the landlord who does live in London. Would you please resend the form to fill out again and I can give you the name and reference number.
January 12, 2026
Unprompted review
Reply from Harper McDermott
Dear O Burkett,
Thank you for your review.
We apologise for the initial confusion and are happy that this matter was resolved last month.
Please email customerservice@harpermcdermott.com if you have any further queries, otherwise we will be back in touch with you in October 2026.
Kind regards,
Harper McDermott
Excellent customer service
I am 4 years into a 5 year process, unbelievable customer service from day one.
Could not be more grateful towards all the staff I have dealt with over the past 4 years.
December 22, 2025
Unprompted review
Reply from Harper McDermott
Hi Darren,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Andy from the reviews team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Life changing
The team at Harper McDermott have been nothing short of fantastic throughout my entire trust deed period. Which I finally paid off today! Their guidance and tips kept me on the right path throughout. Now I'm out the other side ready to rebuild my life again. Thank you for helping me when I thought I was beyond it.
December 1, 2025
Unprompted review
Reply from Harper McDermott
Hello,
Congratulations on completing your chosen debt solution!
Thanks for taking the time to share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review.
We don't have a note of your case details to hand. If you don't mind, can you please send us a quick email to enquiries@trustdeedscotland.net or message us on 07418342619 just so we can pass on your excellent feedback to the right people.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Always easy to speak to
November 26, 2025
Unprompted review
Reply from Harper McDermott
Hi Lesley,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Superb handling
Well, where to start.
My journey within the protected trust deed was not smooth sailing, all down to my side of the relationship, Harper McDermott not only stepped in upon my request, but actively handled situations in all I can say to be an exemplary way, my mental health plummeted through unknowns, they helped in a very empathetic manner. Ashleigh and Sean, I owe no money now, but to you both I owe gratitude.
They are a business looking after monies due to creditors, looking after the debtors so that this can be fulfilled is something they do, excellently. If you're thinking of applying for a trust deed with Harper McDermott, they will look after you.
October 10, 2025
Unprompted review
Reply from Harper McDermott
Hi Josh,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Sean from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Good people work at Harper McDermott.
We all hope never to need a Trust Deed but if you do, don't hesitate to engage with Harper McDermott. Thomas has worked with us this year to solve a very complex financial situation. He provided us with robust, compassionate and non judgemental support and we are so grateful for the difference this has made. Thank you to all at HMcD.
November 3, 2025
Unprompted review
Reply from Harper McDermott
Hi Heather,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®. We really appreciate the review!
We're pleased to hear that you've found Thomas the team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Really helpful and friendly staff
Really helpful and friendly staff. Have taken a lot of my financial stress out of things.
October 3, 2025
Reply from Harper McDermott
Hello,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®. We really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Harper McDermott’s service has been phenomenal …
Harper McDermott’s service has been fantastic from start till end. Highly recommend their services to anyone.
October 3, 2025
Unprompted review
Reply from Harper McDermott
Hi,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Best thing I ever done to sort my debt
Best thing I ever done to sort my debt out. Top notch service and easy to apply. If you are struggling give them a call. Thank you!!
August 13, 2025
Reply from Harper McDermott
Hi,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Amy from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Everyone I have spoken to has been very…
Everyone I have spoken to has been very patient with me n understanding what a great team you have .
September 19, 2025
Reply from Harper McDermott
Hi Isabel,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
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