Absolutely supberd service from start to finish, Constantly keep updated on case , Really helpful if you need to contact for any reason, Would definitely recommend to anyone struggling wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael was absolutely amazing. I felt quite embarrassed reaching out but he made me feel so at ease at every step. He was so kind, patient and so supportive. I finally feel like I can breathe again... See more
Company replied
We all hope never to need a Trust Deed but if you do, don't hesitate to engage with Harper McDermott. Thomas has worked with us this year to solve a very complex financial situation. He provided us w... See more
Company replied
Harper McDermott, and this Trust Deed has changed my life for the better. Debt felt like a black hole that no matter how hard I tried to pull myself out off, I just kept sinking deeper into. It felt h... See more
Company replied
Company details
Written by the company
We are one of Scotland’s largest insolvency firms with over £250m of debts under our management. Our team of around 70 people are led by highly experienced managers with customer service always at the core of our business. Since 2009, Trust Deed Scotland®, part of the Harper McDermott group, has grown to be an established household name for debt help. Our advice team have helped over 30,000 people in Scotland with their unaffordable debt. Whether you have a Trust Deed or a Debt Payment Plan under the Debt Arrangement Scheme, we are here to answer your questions and support you at all times. Harper McDermott will support you every step of your debt journey, guiding you through key milestones and helping you navigate any changes in your circumstances along the way.
Contact info
The Reel House, 7 West, Regent Street, Glasgow G2 1RW, G2 1RW, Glasgow, United Kingdom
- 01412783989
- enquiries@harpermcdermott.com
- www.harpermcdermott.com
4.7
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've recently just signed with Harper McDermott and couldn't be happier
I've recently just signed with Harper McDermott through the Trust deed scheme.
From start to finish they made the whole experience so easy.
Since signing I've had to make a couple of enquiries and each time the advisors I have dealt with have been able to deal with the issues straight away with no issues.
Couldn't ask for any better service
September 19, 2025
Unprompted review
Reply from Harper McDermott
Hi Andre,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Soreena from the debt advice team, and the customer service team at Harper McDermott to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
How can you say thy are grate
How can you say thy are grate ! When at a low time
Can’t say how much you helpt my life.
To any one in think your in trouble. Phone them. Trust them. Don’t berry head in the sand
September 16, 2025
Reply from Harper McDermott
Hi Aaron,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Great experience actually changed my…
Great experience actually changed my life for the better thank you
September 19, 2025
Reply from Harper McDermott
Hi Eilidh,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Martin from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Everything was so straight forward,in…
Everything was so straight forward,in works I could understand and very patient with customers
September 10, 2025
Reply from Harper McDermott
Hi Mags,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Martin from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
When I phoned about enquiries it was…
When I phoned about enquiries it was dealt with and resolved.
September 4, 2025
Reply from Harper McDermott
Hi Angela,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Martin from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Reply from Harper McDermott
Hi Rachel,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Great experience
Great experience. Couldn’t be more helpful and understanding,a pleasure.
September 10, 2025
Unprompted review
Reply from Harper McDermott
Hi Maggie,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Martin from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Easy to work with & contact good…
Easy to work with & contact good experience
September 10, 2025
Unprompted review
Reply from Harper McDermott
Hi David,
Congratulations on coming to the end of your debt solution! We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
From start and throughout been really…
From start and throughout been really easy to good.
September 4, 2025
Reply from Harper McDermott
Hi,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Harper McDermott
Harper McDermott, and this Trust Deed has changed my life for the better. Debt felt like a black hole that no matter how hard I tried to pull myself out off, I just kept sinking deeper into. It felt hopeless, my physical and mental health was suffering as a result. Doing this trust deed has given me back my life. Debt often comes with a side of guilt and shame but the support I received from staff was empathetic, respectful and dignified. They explained clearly and helped me navigate the options. I will forever be grateful for their help.
August 28, 2025
Unprompted review
Reply from Harper McDermott
Hi May,
Congratulations on coming to the end of your debt solution! We really appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
It’s inspiring to hear how much of a difference this has made for you, especially after such a difficult journey. We’re delighted that you felt supported with empathy, respect, and dignity throughout the process, and that you now feel free from the weight of debt.
Your kind words mean a lot to our team, and we’re so pleased to know we’ve been able to help you towards a brighter future.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Trust Deed Scotland have been very helpful and supportive.
Trust Deed Scotland have been very helpful and supportive in my journey towards being debt free. As someone who buried their head in the sand for years I was scared to access support, but Trust Deed Scotland made this easy and pain free.
August 28, 2025
Unprompted review
Reply from Harper McDermott
Hi Ry,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're delighted to hear that you've found Amy from the customer service team to be helpful and that you've found the process easy and supportive, especially after feeling unsure about seeking help.
Taking that first step can be daunting, but it’s great to know you now feel reassured and on the path towards a brighter future.
We’ll continue to be here for you every step of the way.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Great support throughout the whole…
Great support throughout the whole experience. Definitely recommend. Been amazing
August 14, 2025
Reply from Harper McDermott
Hi Stacey,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Sean from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Great help at a time when I was most in…
Great help at a time when I was most in need of some financial assistance.
Everyone I spoke with showed genuine care and concern.
August 14, 2025
Reply from Harper McDermott
Hi Stuart,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Andy from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Don’t think just do .
From the day that I entered to the day of discharge the whole company was extremely thorough with my case , any problems/issues were totally dealt with as a matter of urgency , the full team were a breath of fresh air. Thank you all very much 👏👏👏👏👏👏
August 18, 2025
Reply from Harper McDermott
Hi Graham,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Martin from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Friendly and professional
Friendly and professional
Very easy to work with, the team explain everything well and are always fast to respond to any questions, Very helpful.
August 20, 2025
Unprompted review
Reply from Harper McDermott
Hi Stuart,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Andy from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
I first contacted Harper McDermott…
When I first contacted Harper McDermott I was crippled with debt and had letters and phone calls constantly, just living in constant fear. Was an easy process setting it up. All I had to do was give my details and send some stuff over by email as in payslips etc. and they sorted the rest.
August 4, 2025
Reply from Harper McDermott
Hi Euan,
Congratulations on coming to the end of your debt solution! We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
We appreciate you taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland®.
Remember, you can always get in touch with us at any point.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
You can call them anytime and when you…
You can call them anytime and when you do they can't help you enough
I broke my knee and wasn't getting paid, they gave me a payment break without any problem, they have been amazing with us
August 6, 2025
Reply from Harper McDermott
Hi Jacqueline,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We hope that you get well soon. It sounds like you've had a difficult time lately, and we're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
They are there when you need them
They are there when you need them. No hassle just advice to keep you on the right track.
August 6, 2025
Reply from Harper McDermott
Hi Philip,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
Good customer service
July 30, 2025
Reply from Harper McDermott
Hi Andy,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Amy from the customer service team to be helpful and that you're happy with the service received thus far.
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
So willing to help!
I was panicking as I was getting nowhere with car finance due to being in a deed and it is vital for my work. Harper McLeod immediately put me at ease and were so understanding and supportive. They gave me contact details for various lender and within no time was sorted and breathing a huge sigh of relief. First class help and support.
July 30, 2025
Reply from Harper McDermott
Hi Lisa,
Thanks for taking the time to come back and share your experience with Harper McDermott & Trust Deed Scotland® - we really appreciate the review!
We're pleased to hear that you've found Michelle from the customer service team to be helpful and that you're happy with the service received thus far. Congrats on the new wheels!
Kind regards,
Harper McDermott & Trust Deed Scotland®
___________________
Every review that we receive is valued, because good or bad, your review will help us to improve the service we provide to our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.