Harrow Green Reviews 90

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

When I get to Harrow green PO, I feel very welcomed, staff ready to serve you with enthusiasm,in a friendly smiling atmosphere. Always helping one another to get the customer satisfaction to their be... See more

Company replied

Rated 1 out of 5 stars

Rubbish service by this removal team who moved everything back to our house. The 2 clowns who were moving everything kept complaining about how heavy everything is. Dont work for a moving company if y... See more

Company replied

Rated 5 out of 5 stars

This is the third time we have used Harrow Green to help us relocate our office. Excellent service once again, thank you.

Company replied

Rated 5 out of 5 stars

Alex and his team at Harrow Green done a great job with our office move this past weekend. We were uncertain how it would go during these difficult times however the team onsite done a fantastic job m... See more

Company replied

Company details

  1. Moving and Storage Service
  2. Corporate Office

Written by the company

Moving Professionals. Market Leading Commercial Relocation, Specialist moves, recycling and reuse, storage services and residential moving.


Contact info

4.1

Great

TrustScore 4 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

5 star experience every time

We have used Harrow Green for multiple projects.

Always received a first class service from initial contact through to project delivery.

Professional service.

April 11, 2024
Unprompted review
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Reply from Harrow Green

Thank you for taking the time to leave us a 5* review, we really appreciate it. I'm pleased to hear you always have a first class service with us and we look forward to supporting any future moves you have.

Kind regards,
Sarah

Rated 5 out of 5 stars

What an amazing professional company

I have to say I had an amazing experience when I hired Harrow green to move my 300 staff from an office in the centre of London to a bigger space in Canary Wharf…. My first contact was with a lovely gent called Toby he was very approachable very professional and a credit to the company. The staff on the day of the move were great and efficient and made the whole move stress free. I would definitely recommend this company they were fab from start to finish.

April 5, 2024
Unprompted review
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Reply from Harrow Green

Dear Steve,

Thank you for sharing your kind words about Toby and the team, we really appreciate it. I'm pleased to hear you had a smooth move and I hope your team is now settled in your new office.

Kind regards,
Sarah

Rated 5 out of 5 stars

Really good professional outfit

Really good professional outfit and at a competitive price. Extra due care and attention was carried out throughout the process. Highly recommend.

March 23, 2024
Unprompted review
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Reply from Harrow Green

Dear Ben,

Thank you for taking the time to leave the team a 5* review, we really appreciate it. I'm pleased you had a smooth move and you received extra due care and attention. Our teams are always striving to deliver an excellent service for our customers.

Kind regards,
Sarah

Rated 1 out of 5 stars

I lost ten years of my life working for…

I lost ten years of my life working for this company only to hurt myself on the job when I was in a agency which they knew about them they took me on full time just so they could have the power in there hands to sack me
But I can say this about them too every person who is looking to use this company please do yourself a favor and look somewhere else they are over priced
They will send unexperienced personnel and claim they have the experience
If you have paid for a vehicle like a 12 ton lorry you will not receive it ( only if you are lucky you may get it )

I could go on but you get where I am coming from

THINK BEFORE YOU AGREED TO ANYTHING HERE

February 24, 2023
Unprompted review
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Reply from Harrow Green

Dear Cameron,

Thank you for taking the time to leave a review. I'm sorry to hear you didn't have a good experience at Restore Harrow Green, but I would encourage you to get in contact if you would like to talk this through. My email is sarah.roots@restore.harrow-green.com please contact me, and I would be happy to look into this for you.

Kind regards,
Sarah

Rated 5 out of 5 stars

Top class

Top class. Helped move our offices recently and the crew were helpful and even went out their way to help with something that they didn't need to do.

November 21, 2023
Unprompted review
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Reply from Harrow Green

Dear Shahid,

Thank you for taking the time to leave us a 5* review, we really appreciate it. I'm pleased to hear the team were helpful and went out of their way to support your move, I will pass on your kind comments.

Kind regards,
Sarah

Rated 5 out of 5 stars

Brilliant residential move, great team.

I know Restore Harrow Green work more with businesses, but they do residential moves too. I recently moved out of my property with HG’s support. The team were fantastic and extremely professional. My property contents were moved with care and transported safely to their next destination safely and with care. I couldn’t recommend them enough for any type of move. Great team.

November 20, 2023
Unprompted review
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Reply from Harrow Green

Dear Louisa, thank you for taking the time to leave our team such a lovely review. I will ensure they see your kind words. Wishing you every happiness in your new home.

Kind regards,
Sarah

Rated 1 out of 5 stars

horrible company terrible service do…

horrible company terrible service do not recommened

December 4, 2023
Unprompted review
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Reply from Harrow Green

Dear Ella, thank you for taking the time to leave us a review. I am really sorry to hear you did not have a good experience. We constantly thrive to rectify where things go wrong and I would really appreciate you contacting me on sarah.roots@restore-harrowgreen.com so that I can look into this for you.

Kind regards,
Sarah

Rated 5 out of 5 stars

Yet again another amazing service…

Yet again another amazing service received from Harrow Green. Paul was so helpful and responsive from the initial communications and very helpful with last minute changes to plans. The movers on the day went above and beyond with the level of service. Would happily recommend Harrow Green and we will certainly be using them again.

November 29, 2023
Unprompted review
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Reply from Harrow Green

Dear Faye, thank you so much for leaving the team a 5* review, it is much appreciated. I will pass on your kind comments.

Kind regards,
Sarah

Rated 5 out of 5 stars

Natalie was fantastic - we could not have asked for more!

Natalie was fantastic, from the initial communication to the last. Always keeping us informed, responding to questions very promptly and effectively - we could not have asked for a better service. I have no hesitation in recommending Harrow Green based on her excellent service.

October 2, 2023
Unprompted review
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Reply from Harrow Green

Dear JP,

Thank you for taking the time to leave us a 5* review, we really appreciate it. I will pass on your kind words to Natalie, she will be delighted.

Kind regards,
Sarah

Rated 1 out of 5 stars

Avoid

Avoid - aggressively inconsiderate of other road users

September 29, 2023
Unprompted review
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Reply from Harrow Green

Dear Paul,

Thank you for taking the time to leave us a review, and I'm sorry you didn't have a good encounter with our team. If you would like me to look into this further, please email me at sarah.roots@restore-harrowgreen.com

Kind regards,
Sarah

Rated 2 out of 5 stars

Unpleasant experience of moving

I had an excellent moving experience with Restore Harrow Green about 2 years ago. However, my recent move from the USA to France did not go as smoothly, causing a lot of frustration and inconvenience in my personal life and business due to the poor and unprofessional service provided by the RHG partner at the departure location.

The issues began with the departure location, where furniture was overly dismantled, leading to increased labor hours. There was a lack of proper categorization for items placed in boxes, with many boxes containing more paper fillings than actual items. This not only increased the volume but also the overall charges, and they also spent an extra 3 weeks to count the new inventory, which caused a significant shipping delay. They didn't pack the items properly and professionally, and used paper boxes from a different move. They also used a defective shipping container. Upon arrival, the local RHG partner who helped me discovered extensive damage to my household furniture, paperwork, books, and electronics due to water exposure and proper packing at the departure location.

The destination RHG partner is excellent. They're punctual and effective. They acted in the interest of customers and quickly figured out the best way to deliver all the items to my new apartment and unpacked items in less time than expected. They even reported all damaged items to me and helped me take pictures of defective containers and notes.

I have been in contact with RHG regarding these issues. Initially, I felt that my concerns were not addressed promptly. However, I can now see their genuine commitment to providing the best possible service, and I appreciate their efforts. I will keep you updated here on whether my issues can be fully resolved.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect move

Lee, shaun and Winston worked perfectly together. Nothing i asked for was too much trouble . They were hard working and respectful, a credit to the company.

August 22, 2023
Unprompted review
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Reply from Harrow Green

Dear MS,

Thank you for taking the time to leave us a 5* review, we really appreciate it. I will pass on your kind words to Lee, Shaun and Winston, they will be delighted.

Kind regards,
Sarah

Rated 5 out of 5 stars

We moved from the Netherlands to the…

We moved from the Netherlands to the UK, which was a pleasant experience with Harrow Green. Good and clear communication, and the move itself was incredibly smooth.

July 13, 2023
Unprompted review
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Reply from Harrow Green

Dear Harro van Asselt,

Thank you for taking the time to leave us a 5* review, we really appreciate it. I'm pleased you had a pleasant move and that you had good, clear communication with the team.

Kind regards,
Sarah

Rated 5 out of 5 stars

Team Harrow Green - Can't Beat It!

Harrow green team were really helpful in moving my business to its new premises. No task was too much.

June 16, 2023
Unprompted review
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Reply from Harrow Green

Dear Peri Peri Bros,

Thank you for taking the time to leave the team a 5* review, it is much appreciated. I'm pleased you had great service on your business move.

Kind regards,
Nahveed

Rated 5 out of 5 stars

Network Rail

We had the pleasure of working along with Andrew Docherty and Jay Cook.
At our Network Rail sites.
I want to express my satisfaction with the quality of your efforts. Both Gents have shown a positive contribution and enthusiasm during this they were amazing.excellent work.
Would highly recommend the team

July 5, 2023
Unprompted review
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Reply from Harrow Green

Dear Dave,

Thank you for taking the time to leave us a 5* review. I will make sure Andrew and Jay see your kind words, it will mean a lot to them.

Kind regards,
Sarah

Rated 5 out of 5 stars

What a fantastic service from a great…

What a fantastic service from a great bunch of lads, Matt, Dave and the team were brilliant, I thoroughly recommend and would use them again!

June 30, 2023
Unprompted review
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Reply from Harrow Green

Dear Chris,

Thank you for taking the time to leave us a 5* review, we really appreciate it. I'm delighted to hear about the great service you received from the team, I will make sure they see your review.

Kind regards,
Sarah

Rated 2 out of 5 stars

2 stars is very generous

Harrow Green Birmingham is a weird place to work, regular drug use on shifts including the drivers! The office team watch you through cameras installed in all the vehicles even if you’re unsuspecting. ALLEGEDLY there is rumours about audio recording. This just shows a clear lack of trust between the workers and management. Why would you hire people you can not trust or haven’t screened? Maybe it’s just to get the use out of working people pay them peanuts all whilst looking down at them like a bunch of peons. The individual who is in charge of booking workers in seems to get off on the thought of controlling how long people get to work and when they get booked in, it’s as if he sees himself as some sort of overlord. I’ve only worked a couple months in total and I’m barely scraping the surface. That being said I do enjoy the nature of the job, feeling like you’ve worked hard and meeting friendly clients. there are also some really great guys here it’s a real shame the place is run backwards.

May 31, 2023
Unprompted review
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Reply from Harrow Green

Dear Joe,

Thank you for taking the time to leave us a review. You have raised some serious concerns. If you would like to discuss these further please do email me sarah.roots@restore-harrowgreen.com and I will look into these further. Just to clarify your point on the cameras. We have 360 degree cameras installed across our whole fleet. These are a safety measure to ensure our drivers are defended against any unfair claims and to ensure our customers feel safe in the knowledge that any goods we transport have the highest security.

Kind regards,
Sarah

Rated 5 out of 5 stars

Friendly, efficient, professional

This was such a happy experience for me. I was fretting about moving books from London to Cambridge and Harrow Green just took the problem away, solved it, and now it's all done. No fuss, a very personal service (from Lynn) and an efficient and really cheerful and friendly moving team. Could not be more pleased. Wish all my logistical problems were this easy to solve!

February 9, 2023
Unprompted review
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Reply from Harrow Green

Dear Clare,

Thank you for taking the time to leave our team such a lovely review, we really appreciate it. I will ensure the team who looked after your move see your comments.

Kind regards,
Sarah

Rated 5 out of 5 stars

Great workers

Great workers, Great team always helpful and punctual. they have done a lot of work for us and some time they have done extra works and didn't even worry about the cost

January 30, 2023
Unprompted review
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Reply from Harrow Green

Dear Chris,

Thank you for taking the time to leave us a 5* review, we really appreciate it. I'm really pleased to hear how flexible the team are with your moves.

Kind regards,
Sarah

Rated 1 out of 5 stars

Said to contact them to resolve the…

Said to contact them to resolve the issue of me being let go for no reason and nothing has been done I have so many secrets i would like to share about harrow and the staff I will be doing it in parts

Harrow Green Files part 1 coming soon!

January 27, 2023
Unprompted review
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Reply from Harrow Green

Thank you for taking the time to leave us a review. Unfortunately as we explained, there are processes and procedures that need to be followed via the agency you work for. Please do let us know if your agency isn't giving you adequate support.

Kind regards,
Sarah

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