Hastings International Reviews 

327
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

The Hastings team is very professional and organized. They solve problems efficiently, and each team member responds and takes action quickly. They deliver instructions clearly and in brief but friend... See more

Rated 5 out of 5 stars

Rented an apartment through Hastings. Alexa did a marvelous job. She was professional, helpful, friendly and approachable at all times. She kept us updated with the progress throughout by messaging an... See more

Rated 5 out of 5 stars

Hastings has been our trusted agent since the first tenant moved into the newly erected building of 126 Westminster Road. We have left the management of our Flat entirely at their hands without probl... See more

Rated 4 out of 5 stars

Overall good experience as tenant of one bed-room. maintenance issues were resolved in timely manner. The only thing we didn’t like, that they didn’t tell us when we were viewing the apartment tha... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Hastings International are a team of property experts specialising in the sale & lettings of properties & new homes in London's South Bank & City areas.


Contact info

3.3

Average

TrustScore 3.5 out of 5

327 reviews

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3.3

All reviews

(327)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

professional and organized team

The Hastings team is very professional and organized. They solve problems efficiently, and each team member responds and takes action quickly. They deliver instructions clearly and in brief but friendly terms. They also back up other team members' responsibilities when someone is on vacation to keep the rental process orderly. Thanks, Able, Stevie, Jason, and Andrew! The team deserves five stars.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly lettings service

Abel, Andrew, Stevie and the team at Hastings International Rotherhithe offer us a fantastic, professional and friendly lettings service which we have been using since 2016 for the re-let of our two flats in Rotherhithe, our Tenants are also really happy with the service they receive from the Hastings team during and leading up to moving in. Highly recommended… Thanks guys keep up the great work 😊

July 30, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience with this estate agent

Terrible experience with this estate agent.
Great at getting you locked in for as much as they can, but trying to get out with your deposit is hard. Flat was cleaned perfectly however the agent got their independent mate round to sign it off and decided hundreds of pounds from the deposit was missing and dirty. This was just not the case and they have insufficient actual evidence.

Deposit got locked into the deposit protection scheme as the agent would not engage in the process...special shout out to Louise on this sly play. Dodgy business practices on full display.
Avoid like the plague even in this desperate housing market.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Super efficient agency!

It was our first time with Hastings agency, but it’s not going to be our last for sure. Efficient and professional agents, always on the loop and ready to help, answer questions and support, even after signing the contract. Definitely recommended!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

I recently renewed my tenancy

I recently renewed my tenancy with Hastings and the process has been smooth and straighforward. Kay Kendall has been professional, she provided promptly all the useful information and has always been quick to respond. I was satisfied with the service, thanks!

June 18, 2024
Unprompted review
Rated 4 out of 5 stars

Review

Immediate attention to problems, good response time.
Kay and Louise are great, different and more helpful compared to those when i had moved in 2 years back!

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

I have had Hastings to rent and manage…

I have had Hastings to rent and manage my flats for over 10 years. Their services are very good and professional. Kay Kendall has done very well in negotiating rents for tenancy agreements. Jason Gunns and Victor Ozobia have done very good job in managing the properties. Thank you Hastings.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Long distance relationships!

I’ve rented my London flat for more that 19 years with Hastings. Recently Kay has been looking after all aspects of leasing. Any problems come with optional solutions.

Trusted supported.

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Hastings are one of the worst estate…

Hastings are one of the worst estate agents I've experienced in London. They came up with spurious charges to trap as much of my deposit as possible (for example, charging us for removing cutlery that they had previously allowed us to. When I responded to the charges with a detailed explanation, they simply did not respond to me for several weeks at which point they indirectly informed us that they wanted to use the DPS dispute resolution scheme.

In their dispute resolution, they continued to submit all the claims even when we had submitted clear evidence that they were spurious purely to seek a negotiating advantage.

I am going to name their property manager, Louise Norris, for doing her absolute best to trap vulnerable tenants into fake charges and long-drawn out dispute resolution processes.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

Kay, Abel and Louise have been wonderful. The best experience I’ve had renting in London.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Timely and responsive administration

Timely and responsive administration. Really excellent advice on tenancy renewal. And plesant tone in corresponence. All important as we live in Australia with significant time difference.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

The team have always been very…

The team have always been very supportive & prompt, though I am staying in Singapore.

Kay Kendall recently negotiated very fair tenancy agreements for us, taking into account of both the landlords and tenants.

Great job, everyone. Keep it up!

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Always great working with Hastings

Always great working with Hastings, particularly the Rotherhithe office. I have been with them for almost 2 years now.
Abel. Andrew, Stevie and Louise have made it an extremely smooth and efficient process to handle moving in/out and any issues regarding the property. Very grateful for all of their help, cannot fault it at all. Highly recommend.

March 19, 2024
Unprompted review

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