Hate My Phone Reviews 

135
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products received, often noting that items like iPads and Kindles arrive in excellent condition, sometimes appearing brand new despite being refurbished. Many people also highlight the exceptional service, appreciating the helpfulness of the team and efficient after-sales support. Reviewers frequently mention fast and secure delivery, with products arriving well-packaged and promptly. However, some customers also noted issues with delivery, experiencing delays, lost items, or a lack of communication regarding their orders. A few other people also felt that the product received was not as expected, citing issues like items not working, being too old for functional use, or receiving incorrect or damaged goods. Additionally, some reviewers were not happy with the refund process, mentioning long waits or difficulties in getting their money back for faulty or unreceived items.

What people talk about most

Product

Customers had positive experiences with product, often praising the condition of refurbished items, with many... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers receiving products in excellent condition,... See more

Service

People report positive experiences with service, with many praising the after-sales support and follow-up... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting positive outcomes... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought a phone through Wowcher. Delivery attempted failed because I was in work and it hasn’t had option to leave it in a safe place or leave it in neighbours. Received email from Royal Mail that phon... See more

Rated 3 out of 5 stars

This is an updated review after my dealings with Hate My Phone. I believe the company itself has good intentions and was distraught at my initial 1 star review. (See below... See more

Rated 5 out of 5 stars

I had an issue. It really wasn’t an issue created by hatemyphone it was misleading information by Wowcher. I reached out and spoke to the amazing Freya! Although I was very frustrated, Freya remained... See more

Rated 5 out of 5 stars

I originally ordered a tablet without realising it had a cracked screen. The money was quickly refunded without question. I then purchased another tablet, it was very fast, free delivery. The packag... See more


Company details

  1. Recycling Center
  2. Cell Phone Recycling and Unlocking Service
  3. Mobile Phone Repair Shop
  4. Technical Service

Information provided by various external sources

At Hate My Phone, we offer a secure and fast way to trade in your old phones in an environmentally friendly way. Enquire now to find out more info.


Contact info

3.9

Great

TrustScore 4 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(135)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hate my Phone reached out to me because…

Hate my Phone reached out to me because I wrote them a scathing review in December 2022 . They have assured me they are now responsible for all aspects of sales, customer service and returns. I have checked with more recent reviews and find this to be the case. Therefore I am now happy to report they are a company worth using as they were always competitive on price and now the customer service is in place they would be fully compliant with The Consumer Rights Act.

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Hate my phone. Yes I do!!

I thought it would be good to try out Wowcher. Not realizing they put items for sale from other sellers on all items. I made two lucky dip mobile purchases for £14.99 each. I was stupid to think I would get anything good. Hate my phone did send mobiles in time. But when I opened 2 packages I was not surprised to find two of the same models. Which I've never heard of. Just tiny basic call and texts mobiles. One really scratched Looked on ebay. A ebay seller selling theirs for £8 used. I emailed hate my phone complaining. Guess what. No reply. Oh also after putting through order and paying for goods Wowcher tell you, you have to pay a further £4.99 postage on each item. £40 in total for rubbish. I will be honest. Just binned them. As refund will never happen. As I did choose to have lucky dip. Closed Wowcher account. As they have no contact details to complain? Please please. Don't buy lucky dips on Wowcher. It's a SCAM. Personally I would buy nothing. All dodgy prices. And risks of not getting what items you paid for as described. UPDATE!! Hate my phone kept trying to have my review removed!! So had to tell them my email and mobile number. For trustpilot to not remove. Soon after Hate my mobile tried to bribe me to give a positive review. First offer was good will gesture of £20(cost £40 for order). But I agreed. They said could put it in PayPal account. I told them do not have one. So they then offered me £10 bank transfer. Told them what a joke!! They are just so dodgy it's awful. Make sure if buying mobile through Wowcher. It's not supplied by hate my mobile!! Thanks!!

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Wowcher Amazon Kindle 7 Purchase

I redeemed a Wowcher for an Amazon Kindle Fire 7. I read the Trust Pilot reviews after I had redeemed the voucher and panicked that I would not receive the item or that the item would be poor quality. I reached out to Hate My Phone who reassured me the item had been dispatched and provided updated tracking details. I have received the Amazon Kindle Fire and it works perfectly. Great customer service and the item was as described. I don't normally leave reviews but this it to reassure anyone who (like me) might panic.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

Always great service provided by Kasim every time I've purchased! Definitely will buy from them again

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid - Ordered an IPad through Wowcher

Ordered an IPad through Wowcher. When the IPad eventually arrived it was in awful condition and could not be set up. Whenever I tried to set it up I was greeted by error messages insisting that it could not be set up and I needed to contact Apple Customer Services. I then found out that it was the property of a hospital and it was remotely locked to the NHS Trust. Tried to contact Wowcher with no help. Tried to contact Hate My Phone and no one ever answered the calls or responded to my contact attempts. Having looked online I was concerned that the iPad was not obtained and sold in good faith and may not be legitimate therefore have returned it immediately. Avoid this company at all costs and think twice about using Wowcher!

August 27, 2024
Unprompted review
Rated 4 out of 5 stars

Bought an IPad at a fair price

I ordered an IPad from Hatemyphone which I found online. The price seemed to be a fair price and decided to order it. When it arrived I was keen to get it up and running as soon as possible, this was easy and straightforward, and since then I haven’t had any issues with the device.

August 21, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a Galaxy A 15 in June

I purchased a Galaxy A 15 in June, and it is by far the WORST phone I've ever used. I absolutely hate everything about it. My daughter has the same phone, and she hates hers as well. When answering a call, there is a delay from when you tap answer, and the time when the caller can actually hear you. It's about a 5 second delay, so oftentimes, the caller hangs up thinking you can't hear them, or are not there. That's for starters, but I hate everything about this phone.

June 20, 2024
Unprompted review

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