Bought a phone through Wowcher. Delivery attempted failed because I was in work and it hasn’t had option to leave it in a safe place or leave it in neighbours. Received email from Royal Mail that phon... See more
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Company details
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At Hate My Phone, we offer a secure and fast way to trade in your old phones in an environmentally friendly way. Enquire now to find out more info.
Contact info
272 Kings Road, B11 2AB, Birmingham, United Kingdom
- 0121 439 3590
- finance@hatemyphone.co.uk
- www.hatemyphone.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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Top products and service
Had many orders. All went smoothly. All members of their team are A1 like the service and products. Knowledgeable, helpful and responsive.
Hate my Phone reached out to me because…
Hate my Phone reached out to me because I wrote them a scathing review in December 2022 . They have assured me they are now responsible for all aspects of sales, customer service and returns. I have checked with more recent reviews and find this to be the case. Therefore I am now happy to report they are a company worth using as they were always competitive on price and now the customer service is in place they would be fully compliant with The Consumer Rights Act.
Hate my phone. Yes I do!!
I thought it would be good to try out Wowcher. Not realizing they put items for sale from other sellers on all items. I made two lucky dip mobile purchases for £14.99 each. I was stupid to think I would get anything good. Hate my phone did send mobiles in time. But when I opened 2 packages I was not surprised to find two of the same models. Which I've never heard of. Just tiny basic call and texts mobiles. One really scratched Looked on ebay. A ebay seller selling theirs for £8 used. I emailed hate my phone complaining. Guess what. No reply. Oh also after putting through order and paying for goods Wowcher tell you, you have to pay a further £4.99 postage on each item. £40 in total for rubbish. I will be honest. Just binned them. As refund will never happen. As I did choose to have lucky dip. Closed Wowcher account. As they have no contact details to complain? Please please. Don't buy lucky dips on Wowcher. It's a SCAM. Personally I would buy nothing. All dodgy prices. And risks of not getting what items you paid for as described. UPDATE!! Hate my phone kept trying to have my review removed!! So had to tell them my email and mobile number. For trustpilot to not remove. Soon after Hate my mobile tried to bribe me to give a positive review. First offer was good will gesture of £20(cost £40 for order). But I agreed. They said could put it in PayPal account. I told them do not have one. So they then offered me £10 bank transfer. Told them what a joke!! They are just so dodgy it's awful. Make sure if buying mobile through Wowcher. It's not supplied by hate my mobile!! Thanks!!
Found HMP very helpful and patient and…
Found HMP very helpful and patient and solved my problem no fuss
So very helpful
Staff were very helpful and friendly
Staff were very helpful and friendly. Great experience
I brought a new phone for my son and it…
I brought a new phone for my son and it came really quick and was great. Thankyou hate my phone
I bought 4 really cheap phones for some…
I bought 4 really cheap phones for some children and had an issue as I am not tech Savvy. I emailed for help and was responded to within minutes. Customer service at its best
Wowcher Amazon Kindle 7 Purchase
I redeemed a Wowcher for an Amazon Kindle Fire 7. I read the Trust Pilot reviews after I had redeemed the voucher and panicked that I would not receive the item or that the item would be poor quality. I reached out to Hate My Phone who reassured me the item had been dispatched and provided updated tracking details. I have received the Amazon Kindle Fire and it works perfectly. Great customer service and the item was as described. I don't normally leave reviews but this it to reassure anyone who (like me) might panic.
Ordered stock for my store on multiple…
Ordered stock for my store on multiple occasions and each time delivered fast, was very accommodating with terms and tracking provided.
Great stock and great company.
Great Service!
Always great service provided by Kasim every time I've purchased! Definitely will buy from them again
Avoid - Ordered an IPad through Wowcher
Ordered an IPad through Wowcher. When the IPad eventually arrived it was in awful condition and could not be set up. Whenever I tried to set it up I was greeted by error messages insisting that it could not be set up and I needed to contact Apple Customer Services. I then found out that it was the property of a hospital and it was remotely locked to the NHS Trust. Tried to contact Wowcher with no help. Tried to contact Hate My Phone and no one ever answered the calls or responded to my contact attempts. Having looked online I was concerned that the iPad was not obtained and sold in good faith and may not be legitimate therefore have returned it immediately. Avoid this company at all costs and think twice about using Wowcher!
Bought an IPad at a fair price
I ordered an IPad from Hatemyphone which I found online. The price seemed to be a fair price and decided to order it. When it arrived I was keen to get it up and running as soon as possible, this was easy and straightforward, and since then I haven’t had any issues with the device.
Ordered I pad air with wowcher not…
Ordered I pad air with wowcher not recieved it cannot get any reply from hate my phone money wasted
I purchased a Galaxy A 15 in June
I purchased a Galaxy A 15 in June, and it is by far the WORST phone I've ever used. I absolutely hate everything about it. My daughter has the same phone, and she hates hers as well. When answering a call, there is a delay from when you tap answer, and the time when the caller can actually hear you. It's about a 5 second delay, so oftentimes, the caller hangs up thinking you can't hear them, or are not there. That's for starters, but I hate everything about this phone.
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