Bought a phone through Wowcher. Delivery attempted failed because I was in work and it hasn’t had option to leave it in a safe place or leave it in neighbours. Received email from Royal Mail that phon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is an updated review after my dealings with Hate My Phone. I believe the company itself has good intentions and was distraught at my initial 1 star review. (See below... See more
I had an issue. It really wasn’t an issue created by hatemyphone it was misleading information by Wowcher. I reached out and spoke to the amazing Freya! Although I was very frustrated, Freya remained... See more
I originally ordered a tablet without realising it had a cracked screen. The money was quickly refunded without question. I then purchased another tablet, it was very fast, free delivery. The packag... See more
Company details
Information provided by various external sources
At Hate My Phone, we offer a secure and fast way to trade in your old phones in an environmentally friendly way. Enquire now to find out more info.
Contact info
272 Kings Road, B11 2AB, Birmingham, United Kingdom
- 0121 439 3590
- finance@hatemyphone.co.uk
- www.hatemyphone.co.uk
3.9
Great
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered phone from eBay received next…
Ordered phone from eBay received next day delivery. Even free delivery. 100% recommended
March 1, 2023
Unprompted review
Par- excellence customer service example.
I was in search of a decent, but reliable handset for business use which could handle the influx of e- mails, social media streams and data management. Whilst making few enquiries, I came across these pros. They asked me questions around my business usage and suggested a device that would make my life easier as a business user. I went with what they advised and have never come across any issue/s with the phone. Top work by these guys. In my view, if you're looking for an exceptional customer service, this is it; look no further. All the best of luck and success!
December 15, 2022
Unprompted review
DO NOT BUY from this company as they…
DO NOT BUY from this company as they sold me a iphone 4 its missing the sim card tray and they are totally ignoring my emails. so looks like im stuck with a iphone thats as much use as a chocolate fire guard. I hope they are happy that they have let a child down that was looking forward to getting a phone. just steer clear of this company.
March 10, 2023
Unprompted review
This item was a phone
This item was a phone. When it arrived it was locked to a network we do not use so we paid to get the phone unlocked. Now the phone can be used to make and receive phone calls and text messages but that is it.
This phone is a windows phone but we cannot get the internet to work on the phone or mobile data.
I have tried twice to contact the company by email as I cannot find a telephone number for them, but as of yet they have not responded.
I wish I had never bought the phone and would advise others to stay away from buying anything from this company.
November 29, 2022
Unprompted review
Hate my Phone iPad2
As many others (I shudda looked here first) bought an ipad 2 via GoGroopie from these bandits, supposedly working but it wouldn't charge or boot up so not fit for purpose - sent it back at my cost for a refund & I get no meaningful help or communication (website offline) from either company. HMP are based in Birmingham so that's the Trading standards office I will be contacting, I don't know if GoGroopie are complicit or just disinterested - I see there are others having similar problems, contact me at - alex dot B at techie dot com - if you wish.
November 18, 2022
Unprompted review
Outstanding service from start to…
Outstanding service from start to finish. As an IT Professional I now recommend this company to everyone I work with. I had all of my Apple devices wiped and decommissioned, with a certificate to cover it all off.
Highly recommended.
April 14, 2021
Unprompted review
It's great what they do and what they…
It's great what they do and what they got things to buy when you need something I would like to thank special_offers1 for there help
April 30, 2020
Unprompted review
Easy to use and sold over 10 phones to…
Easy to use and sold over 10 phones to them
March 15, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.