Hatmeo Reviews 462

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful, prompt, and professional customer service, often highlighting their flexibility in resolving issues. Reviewers frequently praise the quality of the products, particularly the comfort and design of the bras, and the overall good quality of the shoes. The ordering process is generally smooth, with many customers finding the products to be well-made and comfortable. However, some people were dissatisfied with the product sizing, noting that items often run small, leading to the need for exchanges. A significant number of customers also expressed frustration with the return policy, especially concerning international returns to China, which can be costly and complicated, with some reporting difficulties in obtaining full refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise products like... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express significant dissatisfaction, citing... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Return policy

Users describe negative interactions with the return policy. Many customers report significant difficulties... See more

Order

Consumers find order experiences to be ambiguous. Some customers report receiving incorrect items, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the knitted flat shoes but they were too small. I would advise ordering a size bigger than usual. The shoes are lovely and I look forward to wearing them when my replacement arrives. Custo... See more

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

462 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This bra was a scam

This bra was a scam. Poor quality and over priced. The company refused to provide a return address and kept bullying me to keep the rubbish and offered a tiny refund. Avoid this company like the plague!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Bad product Hatmeo ultrasonic brush…

This ultrasonic brush has very soft vinyl bristles that don’t clean anything. I put a stain on my teeth to see where it would remove plaque or food particles and it didn’t do anything. I would not recommend this product is not worth the money and if you want to return it, you have to return it back to China and pay for that yourself DON’T BUY THIS PRODUCT. in my opinion, it is totally worthless and waste of your money.

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

Too difficult to return goods

Because of the UK reference on the website, I thought this was a UK company, but discovered too late that it's Hatmeo from China. When I tried to return the 2 pairs of shoes costing nearly £60 I had ordered in my correct size but which were about 2 sizes too big, they said the cost of shipping to return them was so expensive (because they insist on using expensive tracking postage) I should keep the shoes and accept a £3 refund. I have since had a lot of communication with them, but have not been able to make any headway. If I wrote a good review they would give me a £20 voucher but I can't do that because I do not think they are a good company and I will certainly never buy anything from them again.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

The delivery was on time

The delivery was on time. Correspondence was good. I have since contacted the supplier as unfortunately one of the masks was damaged in transit. They were very helpful and have arranged a replacement with no fuss.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Expression of my gratitude

I would like to express my great gratitude to your company for the speed with which you delivered the ordered goods to me. However, due to my fault, I did not take it by mistake, for which I apologize once again.
I would like to thank you all the more for the kind approach of your customer service, when you reacted as you did and offered to send me a new shipment, which, of course, I accept with pleasure and once again highly appreciate your flexibility.
With warm regards, Miroslav Lysina, Chlum u Třeboně 243, 378 04 Czech Republic.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service,
Servizio ottimo e veloce

we have received it very quicly, product perfect and hight quality.
Consegna velocissima, prodotto ottimo e servizio assistenza eccellente

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Shoes!

Great product, very happy with the shoes, very good quality 👌
Customer service is excellent too.
Would thoroughly recommend. 😊

July 21, 2025
Unprompted review
Rated 4 out of 5 stars

Good service but shoes very undersized

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but unfortunately still too small. Note the recommendation to order larger size.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with my shoes

Delighted with my shoes. Wanted a flat pair of shoes for summer wear at work. They are ideal, comfortable, attractive and lightweight. I would go up a size if you have slightly wider feet or your feet tend to swell in the hot weather. Excellent customer service. Highly recommend.

July 4, 2025
Unprompted review

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