Very nice team cleaned for my elderly mother. They cleaned to a good standard and were helpful and respectful of her home. Communication from the office was excellent.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jo and Fae did an amazing job on our initial clean, the house was left looking amazing with not a single speck of dust in sight! They were both really friendly and left our (slightly cluttered) kitche... See more
Company replied
Used Haus Maids for the first time after been recommended to use them for a deep clean pre putting the house on the market. I couldn’t fault them, they were professional and left the house looking ama... See more
Company replied
My partner recently used their services for an end of tenancy clean. They accommodated us at short notice, and the work was completed to a high standard. We do not hesitate to recommend their services... See more
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Company details
Written by the company
Haus Maids is a professional home cleaning company that offers a range of Domestic Cleaning Services.
Contact info
United Kingdom
- info@hausmaids.co.uk
- www.hausmaids.co.uk
3.6
Average
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
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Excellent service…
I have recently used Hausmaids for the first time and was delighted with the exceptional service that was provided by two very polite and friendly young women. I have a large house that has needed a deep clean since we moved in in March and they did a very thorough top to bottom clean with great attention to detail. The three showers were gleaming inside and out, stubborn limescale was removed, bins were emptied and even my compost caddy was spotless! I wish I could afford to have them every month!
January 17, 2025
Unprompted review
Reply from Haus Maids
Thank you so much for your wonderful review! We’re thrilled to hear that you were delighted with the exceptional service provided by our team. Our cleaners take great pride in their attention to detail, so it’s fantastic to know they left your home sparkling – especially those showers and even the compost caddy!
We truly appreciate your kind words and are so pleased we could help with a deep clean for your home.
Exceptional Service!
The Haus Maid Team in Cheltenham has been amazing to work with for more than 4 years! Always dependable and flexible when I needed to change something! I would definitely recommend this excellent team!!
November 25, 2024
Unprompted review
Reply from Haus Maids
Thank you so much for your kind words and continued support over the past 4 years! We’re thrilled to hear that you’ve found the Haus Maids Cheltenham team dependable and flexible – it’s always our goal to provide the best service possible. Your recommendation means the world to us, and we look forward to continuing to assist you in the future!
Can highly recommend
Can highly recommend Petersfield branch. Reliable and efficient as well as responsive
November 14, 2024
Unprompted review
Reply from Haus Maids
Thank you for your fantastic feedback! We’re so pleased to hear that you find our service reliable, efficient, and responsive. Your recommendation is greatly appreciated, and we’re delighted to have been able to help.
Brilliant service!
I recently hired Hausmaids Cheltenham, and I couldn’t be happier with the experience! From start to finish, it was completely stress-free. The admin team was incredibly friendly and easy to work with, taking the time to understand my specific needs and tailoring the service accordingly. They were quick to respond to any questions and made booking simple.
The cleaning team was wonderful—arriving on time, friendly, and thorough. They paid attention to every detail and made sure everything was just the way I wanted. It felt great knowing they were happy to adjust to my preferences.
Overall, the entire process was smooth, easy, and stress-free, and my home looked amazing. I highly recommend Hausmaids Cheltenham for anyone looking for a personalized, top-quality cleaning service!
November 1, 2024
Unprompted review
Reply from Haus Maids
Thank you for such a glowing review! We’re overjoyed to hear that your experience with Haus Maids Cheltenham was stress-free and tailored to your needs. It’s wonderful to know that both our office and cleaning teams made a positive impression and delivered the high-quality service we strive for. Your kind words and recommendation mean so much to us, and we look forward to continuing to provide you with an excellent service in the future!
This does not even deserve a 1 star.
This does not even deserve a 1 star.
I paid £192 for an initial clean and was told the two cleaners who were attending would not leave my property until the house was clean. I expected the clean to last around 3-4 hours. I returned back home 2 and a half hours later and the cleaners had left. Clearly the work was rushed.
The cleaners failed to clean the shutters downstairs, the windowsills downstairs and didn’t clean widow sills in my kitchen. In fact they didn’t even empty the bins!!!!
They left out so much more upstairs. This was the worst clean I’ve ever had. Most disappointed clean. The response I got back from the office was worse.
A very unhappy customer I don’t want any other cleans. Stay away!
November 13, 2024
Unprompted review
Reply from Haus Maids
Haus Maids response to review left by Nina Thapa of Farnham:
Thank you for your feedback. While we are sorry you were unhappy with the service, we feel it is important to provide some clarification.
At Haus Maids, we pride ourselves on delivering high standards and resolving any concerns our clients may have. In cases where a client is not entirely satisfied, we always offer to return and address any missed areas, something we’ve successfully done for thousands of clients over the past 13 years. Unfortunately, on this occasion, we were unable to offer this due to the conduct you displayed toward our office team and the derogatory language used to describe our team members who cleaned your home.
We take the well-being of our team very seriously and cannot place them in an environment where they feel uncomfortable or unsafe. Verbal harassment of any kind is something we will not tolerate.
As a gesture of goodwill, we offered and processed a 50% refund, which you initially accepted. When you later requested a 75% refund, we declined, as we believed our initial resolution was fair and reasonable.
We have built our reputation over more than a decade by maintaining high standards of service and treating both clients and employees with respect. While we regret this outcome, we remain committed to these principles.
Very Disappointing and Rushed
Had a deep clean before beginning a regular cleaning service, which was pretty good, company seemed efficient and first set of cleaners did a good job (only reason I’m not giving a one star).
First bi-weekly clean of large 4 bed house was agreed it would be a roughly 3/4 hours for two people, costing £160. Cleaners took just 1.5 hours (I was home yet the company tried to argue the clean took longer) - what an extortionate hourly rate. Left the house dirty and attempted to offer just a 10% discount. Did not stick to their satisfaction guarantee of re-cleaning as cleaners ‘on holiday’. If the job is not done, there should not be a charge. Mistakes happen with cleaning and in such cases you either re-clean or you don’t charge.
This company clearly have decent cleaners, who are pressurised into rushing the job to make as much money as possible by cleaning as many houses as they can. Not a problem if the job is rapid, if you do the job…when you don’t finish and never come back, you cannot expect to take money from customers and pretend you offer a 100% satisfaction guarantee. You don’t.
October 27, 2024
Unprompted review
Reply from Haus Maids
Thank you for sharing your experience, and we’re sorry to hear that this clean fell short of your expectations. At Haus Maids, we aim to provide reliable, high-quality service, and it’s disappointing when we don’t meet our usual standards. As a company we clean over 25,000 homes a year, and the vast majority of clients are highly satisfied, with many trusting us for over a decade.
While our fully employed team strives to deliver their best, we recognise that, on this occasion, we missed the mark and didn’t fulfil our satisfaction guarantee to your expectations. We apologise for any for the inconvenience caused.
We value your feedback and will use it to further improve our processes. Thank you again for giving us the chance to improve
A weight lifted
I have always struggled with house work. A year ago my mother passed away rather unexpectedly and since then I have been dealing with the fall out of that. To say I feel a weight lifted from my shoulders because of the wonderful work the ladies did would be an understatement. They worked so hard and diligently for many hours, just quietly getting on with the job at hand without judgement.
Thank you
October 7, 2024
Unprompted review
Reply from Haus Maids
Thank you so much for sharing your experience with us. We're truly sorry for your loss, and we're honoured that we could help lift some of the weight during such a difficult time. Our team takes great pride in providing a compassionate and diligent service, and it means the world to us that you felt supported. We'll be sure to share your kind words with the team members who worked in your home—they'll be so pleased to know their efforts made a difference.
Excellent job!
The two ladies were right on time and got to work very promptly. They were offered tea or coffee but politely refused and got on with a very thorough job of cleaning and dusting every room in the house from top to bottom.
We were particularly impressed by the stair handrails which we didn't realise were quite so grubby!
Also we have a dog and the house definitely smells fresher.
September 17, 2024
Unprompted review
Reply from Haus Maids
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that our team arrived promptly and made a great impression by getting straight to work. It’s fantastic to know you were pleased with the thoroughness of their cleaning, especially the stair handrails—it’s always satisfying to discover those hidden areas sparkling again!
We’re also thrilled that you noticed a fresher scent, even with your furry friend around. Our goal is to always leave your home looking and feeling its best, and it’s great to hear we achieved that for you.
We truly appreciate your kind words
Rushed work
Very disappointed. They started off well, but slowly drifted from picking things up to dust properly to just dusting around things in a few weeks. They are expensive but the focus seems to be speed rather than doing a thorough job.
April 28, 2024
Unprompted review
Reply from Haus Maids
Thank you for your feedback. We're sorry to hear about your experience. Ensuring a thorough job is our priority, and we apologise if we fell short. Your feedback helps us improve, and we'll address this internally.
Please thank my team who cleaned our…
Please thank my team who cleaned our house yesterday. They did a superb job and made it look so nice and clean for our potential buyers 😁
April 22, 2024
Unprompted review
Reply from Haus Maids
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that our team exceeded your expectations and left your house looking superb for potential buyers. Your kind words will be shared with our team, who will be delighted to hear about their efforts being appreciated.
We understand the importance of presenting a clean and inviting space, especially for potential buyers, and we're glad we could help make that happen for you.
They don't answer the phone, nor return calls
Called two of the local offices multiples times, no answer. left messages, no response.
If you are running a business isn't it important to occasionally answer the phone to prospective customers ?
Now looking for alternative cleaners, guess we dodged a bullet looking at the reviews.
April 22, 2024
Unprompted review
Reply from Haus Maids
Dear AP, thanks for taking the time to leave us a review, we are disappointed to read you had some issues contacting our offices and for this we apologise for the inconvenience caused.
Waste of money
Very disappointed that there has been no further contact from Haus Maids after I supplied the information requested and my updated review below.
Following the review below i was asked for additional information which I supplied but there has been no acknowledgement or further contact
Very disappointed with the service. I paid for a deep clean and ended up cleaning the house myself as they missed major areas such as hoovering under the beds and sofas. Dusting doorframe, top of doors and a lot of the skirting boards. There is more but I don't think I need to list everything.
April 9, 2024
Unprompted review
Reply from Haus Maids
Dear Neil, thanks for taking the trouble to rate our service and we were so sorry and disappointed to learn you were not happy with the standard of service you received.
We have been providing domestic cleaning service to our customers since 2012 and take pride in looking after our customers cleaning requirements, unfortunately on this occasion it looks like we haven’t met our own very high standards and we apologise to you for this.
Please could you email us at Head Office informing us of which office you used so we can provide the feedback to the local Director, our email is marketing@hausmaids.co.uk
God knows how this company get any…
God knows how this company get any business, must have called this company about 15 times, never answer the phone. I even stopped 2 Haus cleaners that were cleaning the neighbours house and gave my details to them for someone to call me, really suprised no one called me back. Shocking service, so quite thankful we've not been able to hire them if this is how they treat clients or even potential clients.
April 15, 2024
Unprompted review
Reply from Haus Maids
Hi Stephen, sorry that you have had issues trying to contact us, this is most unusual and is surprising to hear. We will speak to the local Director and ask them to make contact with you. Thank you for the valuable feedback.
Haus Maids Farnham are a delight
Haus Maids Farnham are a delight! They are professional and reliable. Communication is good, and the lovely ladies take everything in their stride and their visits make my day.
April 9, 2024
Unprompted review
Reply from Haus Maids
Thank you very much for your kind words! We're thrilled to hear that your experience with Haus Maids Farnham has been delightful and that our team has been able to make your day with each visit.
Providing professional and reliable service is at the core of what we do, and we're glad to hear that our communication and performance have met your expectations. We'll be sure to pass along your compliments to our lovely team members who will be delighted to know they've made a positive impact.
We truly appreciate your support and look forward to continuing to be your cleaner in Farnham.
Polite speedy and efficient cleaning
Polite speedy and efficient cleaning. I was very impressed with the team that visited me today.
April 9, 2024
Unprompted review
Reply from Haus Maids
Thank you for taking the time to share your feedback! We're delighted to hear that you were impressed with the service provided by our team during their visit.
At Haus Maids, we strive to deliver polite, speedy, and efficient cleaning services to all our valued customers, and we're thrilled that we could meet your expectations. Your satisfaction is our top priority, and your kind words serve as a great motivation for us to continue delivering exceptional service.
Haus Maids Petersfield - best around!
Finding a cleaning service that meets specific needs can be challenging, especially when pets are part of the family. I'm happy to confirm that I've found a company that not only provides excellent service but also shows consideration for our cats' well-being. Their attention to detail and commitment to exceeding expectations are commendable qualities that set them apart. This endorsement is a testament to their exceptional service, and it's clear they have earned my trust and satisfaction through their diligent work. It's always a relief to find a team that aligns with one's standards, particularly for those who hold high expectations for the cleanliness and comfort of their living space. I therefore highly recommend Haus Maids Petersfield as they are flexible, reliable and thorough, always ready to meet every need.
March 25, 2024
Unprompted review
Reply from Haus Maids
Thank you so much for this truly wonderful review, we are so pleased you are happy with the service and we are so grateful you have decided to share your feedback online. Thank you for being such a great customer.
Perfection
We are so happy to have found this wonderful team. Very high standards. Quick but very efficient. Unobtrusive and a pleasure to deal with. We recommend highly.
February 20, 2024
Unprompted review
Reply from Haus Maids
Thank you for your feedback, it really does mean the world to us and our team when we read these type of reviews. Thank you again for your time in writing this review.
Fantastic service from Haus Maids…
Fantastic service from Haus Maids Petersfield. Efficient and thorough clean by an absolutely delightful and hard working team. Very happy with their work and wouldn’t hesitate to recommend.
February 7, 2024
Unprompted review
Reply from Haus Maids
Thank you for taking the time to leave us such a fantastic review. We really appreciate your feedback.
Haus Maids have been great!
Haus Maids have been great so far. They were easy to get in touch with, well organised, reasonably priced and flexible. The cleaning team that came out were great: efficient, thorough and friendly. I am looking forward to my regular monthly cleans, I think they will really help me stay on top of things at work and at home.
November 1, 2023
Unprompted review
Reply from Haus Maids
Thank you immensely for your wonderful review! We're delighted to hear that you've had such a positive experience with Haus Maids.
Toni and her team were great
Toni and her team were great, did a really good job on our end of tenancy clean.
September 16, 2023
Unprompted review
Reply from Haus Maids
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that our team provided you with excellent service for your end of tenancy clean. At Haus Maids, we strive to deliver top-notch cleaning services, and it's incredibly rewarding to know that we met your expectations.
Your satisfaction is our priority, and we're delighted that you're happy with the results. If you ever need our services again in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again!
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