Haus Maids Reviews 

87
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the cleaning staff arrive punctually, maintain a polite and friendly attitude, and leave domestic properties looking spotless after every visit. Customers often describe the booking process as straightforward and appreciate how accommodating the team can be with short-notice requests. Some reviewers were not happy with the expensive pricing structure, feeling that the overall costs were excessive compared to the actual time spent. A few individuals also shared frustrations regarding incomplete tasks, visible stains left behind, and a lack of proper support when addressing issues.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the teams are professional, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as professional, efficient, polite, and... See more

Price

Customers had ambiguous experiences with price, often noting high hourly rates ranging from £70 up to £97.... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praised the excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very nice team cleaned for my elderly mother. They cleaned to a good standard and were helpful and respectful of her home. Communication from the office was excellent.

Company replied

Rated 5 out of 5 stars

Jo and Fae did an amazing job on our initial clean, the house was left looking amazing with not a single speck of dust in sight! They were both really friendly and left our (slightly cluttered) kitche... See more

Company replied

Rated 5 out of 5 stars

Used Haus Maids for the first time after been recommended to use them for a deep clean pre putting the house on the market. I couldn’t fault them, they were professional and left the house looking ama... See more

Company replied

Rated 5 out of 5 stars

My partner recently used their services for an end of tenancy clean. They accommodated us at short notice, and the work was completed to a high standard. We do not hesitate to recommend their services... See more

Company replied


Company details

  1. House Cleaning Service

Written by the company

Haus Maids is a professional home cleaning company that offers a range of Domestic Cleaning Services.


Contact info

3.6

Average

TrustScore 3.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(87)

27 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent Service

Been using Haus Maids based in Fleet for about 6 months now. Cannot fault the service. Friendly ladies and attention to detail.

August 18, 2023
Unprompted review
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Reply from Haus Maids

We're delighted to hear that you've been enjoying our service for the past 6 months! Thank you for your kind words about our friendly team and their attention to detail. We greatly appreciate your support and look forward to continuing to provide you with excellent service. If you ever have any feedback or requests, please don't hesitate to let us know. Thanks again for choosing Haus Maids!

Rated 5 out of 5 stars

HAUS Maid fleet

HAUS Maid fleet did a weekly clean in Fleet for me and the ladies were excellent very efficient, polite and trustworthy. Unfortunately I moved to a different county which they didn’t cover but they did a house move clean for the new owners which was also excellent. Highly recommend

September 5, 2023
Unprompted review
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Reply from Haus Maids

Thank you so much for your wonderful review! We're thrilled to hear that our team provided excellent service during your weekly clean in Fleet, and we appreciate your kind words about their efficiency, politeness, and trustworthiness. We're sorry to see you go but are glad we could assist with the house move clean for the new owners. If you ever return to the area or need our services elsewhere, please don't hesitate to reach out. Your recommendation means a lot to us, and we wish you all the best in your new location!

Rated 5 out of 5 stars

Fleet Haus Maids 5*

Having recently moved, this was the first time we had used a cleaning company and we were really impressed with the initial contact and friendliness, flexibility to work when we needed them and provided photos after the clean. It had been a while since we could see inside the oven!
Wouldn't hesitate to recommend, thanks Toni & Team.

August 26, 2023
Unprompted review
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Reply from Haus Maids

Thank you very much for your kind words and for choosing our cleaning services! We're delighted to hear that you had a positive experience with our team. We always strive to be flexible and provide excellent service, and it's great to know that you appreciated the initial contact, friendliness, and the photos provided after the clean. We understand how important it is to have a sparkling clean home. Your recommendation means a lot to us, thanks again for your trust in Haus Maids

Rated 5 out of 5 stars

Really impressed with this cleaning…

Really impressed with this cleaning company. I have used many cleaners over the years and this has been the best experience so far.

August 30, 2023
Unprompted review
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Reply from Haus Maids

We truly appreciate your positive feedback and are thrilled to hear that you were impressed with our cleaning company! Being your best cleaning experience means a lot to us, and we're dedicated to maintaining that level of excellence. Thank you for choosing us, and we look forward to serving you in the future!

Rated 5 out of 5 stars

Great service and cleaning

We have used Haus Maids for a number of years and have found the service great! We have always found them professional, reliable and they do a great job, We always look forward to coming home when its our cleaning day. Thank you!!

July 31, 2023
Unprompted review
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Reply from Haus Maids


Thank you so much for your loyalty and the kind words you've shared about our service! We truly appreciate your continued trust in Haus Maids and are delighted to hear that you've consistently found us professional, reliable, and thorough in our work. It's our goal to make your home a clean and welcoming place, and we're thrilled to know you look forward to your cleaning days. Your appreciation means a lot to us, and we're here to ensure your home remains a comfortable and clean haven. Thank you once again for choosing us!

Rated 1 out of 5 stars

Poor Service and causing damage to my property.

£132 for a 3-bedroom house clean for 2 hours and the cleaner break my boy's bedroom blind and a family picture. I got these so-called professional service in to assist me as a widowered dad of 3 but I am very disappointed. The customer service team was poor in their response too as when I called to complain there was no Apology nor support just the director will call you next week? JUST NOT ACCPETABLE.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Miracle workers!

The team completed an end of tenancy clean, and a clean in our new home.
It was a very tough job and what looked like a very dirty, grubby, new house, was sparkling clean by the time we moved in.
Haus Maids were reliable, punctual, and professional.
We will definitely be using them again

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

We have used Haus Maids for the past 12…

We have used Haus Maids for the past 12 months while located in Farnham due to work, they have been absolutely brilliant, such great cleaners who always seemed happy to go the extra mile when requested. Thank you to all at Haus Maids. We will all miss you coming to help our family.

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable service

After being let down last minute with another cleaning company for my move out clean, the ladies arrived and were very efficient in getting the house cleaned in time for the handover of keys.
I will be recommending your services to family and friends.
Thank you!!!

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Very Impressed with overall service

I have been using Haus Maids since April, and we love the service. I had a deep clean first and booked in for a weekly clean since. They are very good cleaners and we are very pleased with the overall service provided.

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

One off property clean

I was lucky to win one off property clean in my sons school during Christmas raffle. Toni from Fleet office was extremely patient and helpful to book the appointment to complete the job. Ladies who came in were very friendly and left the house in amazing condition. I would highly recommend booking the slot with HAUS MAIDS.

February 27, 2022
Unprompted review
Rated 5 out of 5 stars

Haus Maids, Winchester

We used Haus Maids, Winchester for domestic cleaning. Very professional, reliable and provided a fantastic service. Their staff are always very polite, friendly and their cleans are to a high standard. I would recommend.

November 28, 2021
Unprompted review
Rated 1 out of 5 stars

We used Hausmsids in Bishops Stortford…

We used Hausmsids in Bishops Stortford twice. The first clean was £140 and average - we’d been promised a premier service and actually there was still some grime in showers etc. Plus a breakage, which was replaced. The second clean was shocking - supposed to be c.4 hours (4bed house) but the two cleaners were out after an hour and five minutes. The house was still dirty and the clean was poor. The aftercare was appalling - no one called us and we kept being sent invoices with a tiny discount. In the end we paid more than we felt was due simply to clear the account. Worst service - across any type of offer - I’ve ever had. Do not use them based on our experience; massively overpriced and terrible quality.

September 16, 2021
Unprompted review
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Reply from Haus Maids

Dear Victoria, thanks for taking the trouble to rate our service and we were so sorry and disappointed to learn you were not happy with the standard of service you received.

We have been providing domestic cleaning service to our customers since 2012 and take pride in looking after the needs of our clients, unfortunately on this occasion it looks like we haven’t met our own very high standards and we apologise to you for this.

Rated 5 out of 5 stars

Haus Maids have been a life saver…

Haus Maids have been a life saver for me. My husband and I both work full time and we just couldn't keep on top of the housework. Having Haus maids has meant that when are are all home together we can spend it as a family. The girls that come us are reliable and hard working and I can't fault them at all.

September 16, 2021
Unprompted review
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Reply from Haus Maids

Thank you for your review. We will pass your comments to our team members.

Rated 1 out of 5 stars

Avoid! Bishops Stortford branch

Imagine being in the south east and a cleaner doesn't even clean limescale from the sink. In a hard water area you would expect this to be routine. Our counter tops were left sticky and the toilets didn't even look like they'd been touched. I asked for their complaints procedure and they have ignored my email. Not a company I'd ever use again.

September 2, 2021
Unprompted review
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Reply from Haus Maids

Dear Kelly, thanks for taking the trouble to rate our service and we were so sorry and disappointed to learn you were not happy with the standard of service you received.

We have been providing domestic cleaning service to our customers since 2012 and take pride in looking after their cleaning requirements, unfortunately on this occasion it looks like we haven’t met our own very high standards and we apologise to you for this.

Please could you email us at Head Office informing us of which office you used so we can provide the feedback to the local Director, our email is info@hausmaids.co.uk

Rated 5 out of 5 stars

Thank you for 8 years of cleaning our home

Our family have used Haus Maids for over 8 years, during this time we have experienced a fantastic service, they have turned up every week and made our home a home, they clean to a high standard. The teams we have had visit our property over the years have been so friendly and hard working. We are sad that we will no longer be using this service as we are about to move to a new location with no Haus Maids :(. Thank you for your help over the years Haus Maids.

July 13, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid Haus Maids

Very poor. We arranged a Spring Clean but many of the contracted tasks were not done; much of what was done was incomplete and/or poorly executed.
If you decide to engage Haus Maids I strongly recommend that you go through the contracted tasks before the staff leave so they can be held to their contract. We foolishly trusted them to complete the work as contracted.
Best avoided.

June 16, 2021
Unprompted review
Haus Maids logo

Reply from Haus Maids


Dear Ian, thanks for taking the trouble to rate our service and we were so sorry and disappointed to learn you were not happy with the standard of service you received.

We have been providing domestic cleaning service to our customers since 2012 and take pride in looking after our customers cleaning requirements, unfortunately on this occasion it looks like we haven’t met our own very high standards and we apologise to you for this.

Please could you email us at Head Office informing us of which office you used so we can provide the feedback to the local Director, our email is info@hausmaids.co.uk

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