Havaianas Reviews 415

Absolutely useless, took 2 months, didn’t ever receive my flip flops and just ridiculously bad customer service !

Don’t buy direct ! Probably the worst customer service ever 😂

I use to work for havaianas and they feed you with lies in the interview saying that they are a supportive company, but in my experience working there they weren't at all. Try contacting anyone from head office they would pick up until a couple of days later or even at all. The team i worked with were disrespectful, give them orders and they would go and do something completely different, every member made accusations about me that wasn't true even though there was no evidence they sacked me.

In the long run, i highly recommended you don't work for this company

I've been wearing havianas since about 2000. Loved them, is m they used to be the best. My last six pairs don't make it a year and I order two pairs at a time to make up for poor quality. Not sure if other long time wearers have the same problem or if I just got a run of lemons.
Either way I'm done for good.

Poor service. Delivered to the wrong address use the worst courier service. Unable to get answer! Would not buy from again.

Absolutely love Havaianas.
Bought my First pair back in 2016 from a Havaiana stand in the airport before flying out to Greece and they were the best thing I've ever had on my feet and 6 years later they are still going strong.
I loved them so much that over the years I've purchased numerous pairs and never had any problems with them.
I have purchased flip-flops from other shops and after a few wears the sole has worn down or the toe bar has become detached and they have been really uncomfortable to wear.
Havaianas might be more expensive than other brands but definitely worth it.

Many thanks Andre’s HAVAIANAS team.
1st class service

Lovely delicate slippers. Bought them at one of their shops near London. No issues, good quality and comfortable so far. Most reviews seem to just be people moaning about sizes and delivery. If that's an issue just buy your shoes in store or find out company return policy before buying. Also find out where they ship it from, before winging about delays.
As always people will only review when they have something to moan about.

Really bad quality flipflops! Broke after a couple of months. Bad customer service from Havaianas. I will never buy them again!

I ordered three pairs of flip flops from Havaianas's website. I know they use Brazilian sizing so I used their sizing tool to ensure I selected exactly the right size. I’m a UK 6 and their sizing tool advised me to buy a size 39-40. Seeing as a European size 39 is a UK 6, I figured that made sense. It doesn’t!!! Be warned!!!

Havaianas sent me three pairs of flips flops with Brazilian size 39-40 – that’s a whole size bigger! The Brazilian equivalent to a UK size 6 is a 37. Clearly, their website sizing tool is advising customers on European sizing, while their online shop and warehouse is working on Brazilian sizing. How rubbish is that? That must have such a problem with people buying the wrong sizes.

When I contacted customer services to tell them about their error, they said they hadn’t sent the wrong size - they said the size I selected was Brazilian. When I said to them that their sizing tool must be wrong then, they still wouldn’t accept any responsibility for the error. They certainly didn’t feel they should pay for the return postage - all they offered was free postage if I ordered again, which I said if they don’t give me prepaid postage I’m not going to be ordering from them ever again.

Terrible website and awful service. They've completely lost a customer here and I’m going to be reporting them to Trading Standards too.

I have tried to place an order several times, it gave me an error on the final steps. I haven't received any email and much to my surprise when I checked my PayPal it was there, repeatedly. So now I have the same product ordered 3x. I didn't do the final authorization! Then even the customer service email gives an error, zero customer service in my country. And if I want to return it I need to pay 4.99(3x), for an error from the website!!! This website is a total trap. Avoid it at all costs. Buy havaianas in other websites, the product itself is great I have been a client for years and years, never in brand website itself.
Awful experience.

Perfect experience!!!!
I placed my order on a Tuesday, and my sandals were delivered to my apartment in New York on the following Friday afternoon in perfect condition, and in time for me trip to the west coast!!!

I havent received the order i placed in november. It was a black friday deal and since then i cant get in touch with them. I send multiple mails and phoned them...but nothing.

Awful Awful Awful- avoid at all cost. Shoes came really ugly and there is no returns note. Not only they make it super difficult to find out how to return goods, but also want to deduct money. And you can only talk with stupid substandard chatbot which is not user friendly at all. Such a scam. I will never ever buy havaianas again. Awful customer service, overpriced ugly shoe, rubbish company! And I ordered from the official website. Appaling experience.

I’ve been waiting since the 17th December for my item.

If I knew that my order was coming from the Netherlands then I wouldn’t have purchased these being as these were bought for someone’s Christmas present.
Have been in contact with customer service and all their reply is “Thank you for choosing Havaianas!
We have seen that your order is delayed and we will give you an update in the next few days”

Today it’s 19 days since my order, I know we’ve had Christmas and New Year in between but it would be nice if they kept you up to date.

Would never purchase anything from them again.

Sent the wrong sizes and charged me to return the order. customer services is operated by one person who refused to answer my questions or let me submit a new order whilst honouring the original price paid. Very poor service all round.

Very poor quality. The flip flops break after less than one year without reason (2 pairs broken after 8 months wearing them only in the morning and inside the house, very carefully). The vendors in the shop of Plaça Catalunya (Barcelona) are very rude (laughing in your face under their mask and then being mad at you when you ask them why they laugh, removing their masks inside the shop). I wouldn't recommend this brand to anyone, a robbery ! Worse customer service and quality ever !!

Sorry to buck the trend but we’ve just received exactly what we ordered and delivered in really good time, even with it being a Black Friday deal. We were worried after reading all the bad reviews but, I must say, absolutely first class service…would definitely recommend 👍👍👍

Would give 0 if I could. Poor service, totally inflexible, couldn't care less about customer issues. NEVER AGAIN!

If I could give 0 stars I would. I ordered a size 6-7 and they are ridiculously small I would say size 4-5 at best. i now have to pay for a return. NEVER ORDER FROM THEM THEY ARE SCAMMERS

The company won’t provide customers with a return label. I’ve been attempting to get a label for over 10 days. Their return process is ambiguous and unnecessarily tedious. Had a very negative experience with an order a few years ago and they still haven’t improved. Will never order online again. To much hassle.