Havaianas Store Reviews 

Ordered goods over two weeks ago, said 3 - 5 working days for delivery. Still no sign of them despite going on holiday in the next couple of days.

Avoid.

I placed an order for some new glitter flip flops and when they arrived a lot of the glitter from one of them was missing. When I checked returns info I realised I had to pay for returns! So I emailed photos to customer service to ask if I could return the faulty pair for refund/ exchange without having to pay the return fee. Their response (within 24 hours!) was to offer me the cost of my flip flops back in a gift voucher for their site with free shipping. And they did not want me to return the faulty pair. After reading the negative reviews on trustpilot I never expected the resolution I received. Thank you!

It is a total disaster! It is not possible to send this flipflops back! They do not reply! The quality of the flip-flops is awful. The sides of the flipflops are cut with the kitchen knife. 2 Euro - maximum - that is the price! I wrote 3 email, left whatsapp messages, twitter - NOTHING! No response!

Scammers!
Useless customer service! Useless website- it was impossible to file return!
Avoid at any cost!

I had ordered two pairs of flip flops from the online shop one pair are perfect the other pair are faulty I have sent numerous pictures and they said they can’t see the fault I said they are faulty the trouble is you can’t send a full picture it has to be a certain size I have sent loads of pictures showing the strap on the right flip flop is not level and goes inward so does not sit on the foot correctly all I want is to return these and get a refund do you think I can get a label no I can’t I have sent loads of messages and still no label I’m getting very angry with this as I want my money back and can’t get a label to return these faulty flip flops they said ok we will send you a label but still nothing trouble is you only have a certain time to send them back so this is probably why I won’t get my label so if I was you I wouldn’t bother with this company and go else where I’m going to speak to trading standards see what they say about these faulty items I was sent and my REF number is just in case you want to send me the returns label is GB10062022-01457727

As with other experiences, the sizing is confusing - I’ve never heard of Brazilian sizing and it’s not made clear on the website. You have to pay for delivery and return so it would cost over £10 to return flip flops which cost £15. Never buying their products again.

As many of the reviews state below, their quality is very Poor. I had 4 faulty pairs, I near snapped my ankle walking in them, as they were falling apart after less than 2 months, that's a shame for the price you pay for their Havaianas products, such a bad qualitiy. My last shoes was the wrong size on their European website... The ones I've recieved are too small. Furthermore I have spent £40 GBP and their customer service wants to offer me £35 for a voucher. Why £35? If I have spent £40 GBP, yes GBP as their customer service are confused with the Euro. I don't Want to buy ANYTHING from them anymore, after 4 pairs of faulty shoes, different models, clearly their products are very very poor on quality. Why should I get the voucher if I have been clear to them I DON'T WANT TO BUY THEIR PRODUCTS ANYMORE SO I WANT MY MONEY BACK, I WANT £40 THE AMOUNT I SPENT. Do Havaianas knows the Consumer Rights Act? Awful Awful Awful company give me my money back thieves

I would like to share this amazing experience I had yesterday at the Trafford centre branch of Havaianas with an amazing young girl called Remmi who went above and beyond what good customer service should look like. I won’t go into all the details of my query but the level of assistance and patience Remmi showed me was outstanding.This young lady genuinely cares about her customers and it showed in her attitude and interaction with me. Thank you Remmi x

Terrible customer service and had to hound them to get any response. They did eventually solve my issue but that’s after far too much time chasing to arrange a return of some flip flops which were totally the wrong size! Awful.

As many of the reviews state below, the shoes are the wrong size on their European website... The ones I've recieved are so big, I nearly snapped my ankle trying to walk around in them. Furthermore it's £4.90 postage & £4.90 return so essetnially I've spent about £10 and a lot of time to move a box around. What's worse is the flip flops I ordered took so long to arrive that I can't now buy them in my size.

Awful service. Wrong size pair of shoes sent to me in May. Returned in June. Mid August still chasing for refund! DISGUSTING SERVICE. No apology, Emails rarely answered and when they are they do not give the right info, I am still chasing for the postage which they promised to refund. Don't buy from this store you will regret it if you need any customer service! I will update this post if I ever get the postage cost back

Order in 6/6/20. More than one month later nothing. Send 2 emails for costumes Service and had no response. I think this is a fack site

Quick delivery!

Love my new flip flops :)
Thank you

JUST STAY AWAY FROM THEM.

First of all pay attention to their stupid size. 42-43 size on their website actually means 44-45 EU size. That is so stupid, why would you label your size like that instead of just putting the well known EU size? So if you usually wear 43 pick 41/42 since this in their system means 43/44 EU. That makes absolutely 0 sense to me.)

Second of all, I ordered a pair of flip flops and because of their stupid size, the pair came too big. I've sent the package back to them and it reached their deposit on 06.05.2020, based on the tracking number. Since I got no update from them I decided to send them a message to ask them about the refund. They've never replied back.

Today, 15.05.2020, still no reply and no refund.

STAY AWAY FROM THESE SCAMMERS.

I am very shocked and disappointed. There was a web page error on the weekend and two shoes were added to my basked when I only tried to buy one. At the order now page the amount was stated at £18 and after i had clicked that it then showed £42. I immediately emailed customer service as the call option wasn't available on the weekend. On Monday morning I have just called customer service to explain what has happened and that the order has not yet been dispatched so there is no contract of sale so please can you cancel it. I was told that I cannot cancel and will have to return them after they have arrived. Totally unfair as the order has not been dispatched and this was their error. I explained that with lockdown measures it will be difficult to return. Very upset. First and last time ordering from here.

Wish I could leave 0 stars. I am so shocked by the service. Sent me espadrilles which are way too small. I called Customer services. They confirmed they have the incorrect size chart on their website however told me that I have to pay to return them!! I said I want to Exchange as detailed on their website. They said they no longer offer Exchanges and so i would have to return them and place a new order! tried to return them by logging into their website, it wouldn't accept my order number to return them. Called Customer Service once again who confirmed that the returns on their website isn't working currently but just send them back and the refund will be processed. I sent them back (with a complaint letter!!) and they received them on 18/09/19. Despite chasing, I still have no refund. Don't buy from them, incorrect info on their website, you can't exchange, can't return, constantly have to chase them, waste of time. Bought some Toms instead, with no issues whatsoever.

Ordered 3 pairs of flip flops, only took 5 day’s to arrive. Spoke with customer service team for the UK regarding a delivery date, and they were very helpful. Items were in good condition. Very happy with my purchase.

Bad customer service. I ordered havaianas by the end of July, put in the right address. Package got stuck in Brussels because the address that was give to UPS was incomplete. Their solution was to phone UPS with the reference of the order. I told them to solve it because the mistake was theirs. They said they couldn’t because of privacy reasons? At UPS I couldn’t speak to a real person. Few days later I went on holidays for 2,5 weeks. When I returned on the 16th of August, I sent them an email saying that I supposed the package had been returned and that I wanted a refund. I have received no answer since then, no package, no refund. I’ve just sent them a reminder. Hope it gets solved. Shame, such a nice product...I am not inclined to place any orders again...
After the reminder ( and maybe this review?) they paid it back.

Absolutely appalling!!!

2 months later, nothing solved. One reply from company's customer service and no action. Close this company down, please, it makes people feel miserable and damages the whole industry.

Terrible customer service. Called several times and sent emails to claim my refund after returning a product. They steal peoples money and have nothing to say nor respond to emails.