Havaianas Store Reviews 

DO NOT BUY FROM HAVAIANAS STORE!!!!!
I ordered flip flops on 17/06 and paid for 3-5 day delivery.
Order N°: GB06172019-00035877 Shipping type: Standard Delivery UK Order date: 17 June 2019
Delivery date: Regular Delivery Time between 3-5 working days

On 25/06 they had not arrived so I called them, they can’t find my name, order number or anything about me so I offered to send my email copy of order confirmation. They gave me a bogus email address To send details to. So I called again. Order now found but there is a problem with the item ordered, I asked for the order to be cancelled and my payment refunded.

09/07 14 days later still no refund and I have called every day and get told the same rubbish! Absolutely shocking customer service. I have just received an email telling me that the finance dept have refunded but we will see, I don’t hold out much hope.

Update 08/12 still no refund or goods delivered.

Well another update after yet a further 17 days.
It has now been 8 weeks (56 days) since wrong size goods were sent back to these people.
Firstly they said they would send money back to my CC (NEVER HAPPENED)
Now they say "send us your IBAN/BIC codes and we will send to your bank account.
Having checked with my bank that to do so IS secure that is what I have done.
3 days later they say "it may take another 14 days"
Yeah right.........holding my breath on that one?
NOPE.
Why would I after so many broken promises?
I am leaving it with the fraud department of my CC company.

Update since last review.
After numerous emails and phone calls I was told they did not have a record of me sending back 2 pairs.
Eventually they contacted me to say "hey...we got them after all"
Your refund will show in your account within 2-12 working days.
13 working days on and nothing.
I have now contacted my CC company to get a refund as these people are fraudsters.
Send wrong sizes.
Site wont allow you to print return address label
Cost £10 to return
Cant find a return
Money still not refunded after 13 working days
DO NOT BUY FROM THESE COWBOYS.

BEWARE!!! DO NOT BUY FROM THIS WEBSITE!!!!! I ordered 3 pairs. One pair is correct. The 2nd pair was faulty. They told me I could keep this and send me a refund although I have no idea when I will get this refund. The 3rd pair was sent in the wrong size. I clearly ordered size 35 and I received size 33. Website clearly shows size 35 is a UK 3. So this is what I ordered. They are claiminh I ordered a European size 35!!! No where does it say I am ordering European size. I am from UK and have looked at the size chart according to my UK size. They continously lie that they have sent the correct size and refuse to send me a refund even though I have sent pictures of what they sent. I have made a claim through my credit card company. They will not be getting away with this. They are out to steal your money and they don't care. Please only buy with a credit card if you do order from this website so that your purchase is protected.

Horrible customer service. Bought 2 pairs. They sent me the wrong size. I had to pay for the return postage and they refused to refund me, when it was their own mistake. They basically broke EU law. Run away from this store.

I love the product but I ordered the wrong size. (Their sizing is confusing to say the least!) The returns process is awful. The website is hard to navigate and the "print returns label" just wouldn't work. So I called customer services to be told that I had to pay to return them to an address in Italy. This will probably cost more than what the shoes are worth and the address doesn't even have Havaianas in it, seems like a generic address, so Im nervous that they will not even receive them. Shocking returns process and for this reason I will never order from this site again.

Terrible quality. I purchased one of the rubber type bags for my holiday. I used it for one week and then only inside my beach bag to keep things organised. On arriving home I found the handle had broken. I sent photos and was told this was wear and tear. £20 for a weeks use? Not fit for purpose. And not able to leave a review on the product nor reply to their email. Save your money people.

Absolutely shocking customer experience. Placed my order two weeks ago and paid for 3-5 day delivery. It's now two weeks later and I still haven't received my order and the customer service department is not able to tell me anything about where my order is or if I will be able to get a refund.

How can any company get away with taking your money and giving you nothing in return.

Do not use this company unless you really want to lose your money!!!

Awful. Product broke within 3 months. Customer service is useless. I've demanded my money back. It's been 3 weeks. I'll never buy from this brand again.

Delivery arrived just fine. But they do not fit. My fault, however the returns progress is terrible. Pay for postage to return, but the return address is in Italy!! £16 to return £20 pair of flip flops!

Ordered flip flops over 2 weeks ago. They never left the warehouse. 3 calls and 3 emails later and I’m still waiting for my refund. Customer service line is awful and there is no customer service at Havianas.

Ordered over 2 months ago and received one the pairs wrong. I communicated with the store and after providing photos they agreed to return the wrong item. 2 months after, seeing that it was delivered to their warehouse, and after reaching out to them still no refund or reply. They are simply just stealing people's money and they have the worst customer service. I haven't seen such a service from any other store by far it makes me wonder how it is so popular. The products are not even worth it as it badly made. Be cautious when buying.

My review bears no beef with the efficiency of the store, more with the product being sold. Every pair of Havaianas I have bought since around 2010 have broken at the toe strap join within weeks. I'm getting a short week's holiday of wear, then anytime without warning & usually with a fair way to walk barefooted, SNAP- they break. Please listen to your customers & improve manafacture/design to overcome this, as it's a dead product as it stands.

Simply awful service - My order 1305182966747190701 - Just so they can't contest it.

Sent 4 messages saying you are not in and that their courier has attempted to deliver, but you were not in. Really??

Its a business address its manned from 6am - 10pm 7 days per week by more than 50 employees....You sure I was not in? Requested a refund, had no reply. I can see why the rest of these reviews are all horrific.

Distance selling law enables a 14 day cool off period for anything purchased over the phone or online. You are in breach of my legal rights and thus I have now reported you to trading standards and refunded the fee direct via my bank for fraud . -ENJOY :)

I just wanted to make a rewiew! I LOVE My Havaianas . Dont know hope Many pairs i finished. this is my last pair on my feets!!

myPurple slim size 35-36 want show photos för then they almost finished luve then still
want send photos of them

Ordered two pairs of Havaianas via their website. Big mistake. My order was delivered to someone else in my neighbourhood, even though I was at home all day, the driver allegedly said that there was no-one at my address! It took several calls to Customer Services, I was cut off a few times which is very frustrating, and two days later I managed to locate the delivery parcel at a nearby address. Why did the delivery go there??
There was only one pair of shoes in the parcel - I ordered and paid for two!! Every time I called Customer services I was told that I needed my original shoebox and parcel so that they could investigate where the error occurred (warehouse, delivery etc). But how could I do this if I never received the parcel in the first place? I gave up. I will never ever buy Havaianas again.

It’s the worse customer experience ever! I bought a pair of flip flop on the UK website and the size was too big. I wanted to return them but the return address is in Italy, so the postage costs twice the price of the item (~£40 with a guarantee). I’ve contacted the customer service but they told me I should read the conditions carefully...

ABSOLUTELY APPALLING. I ORDERED 3 PAIRS OF FLIP FLOPS AND SOMEONE ELSE'S ORDER ARRIVED (DELIVERED TO A COMPLETELY INCONVENIENT SHOP WAY AWAY FROM MY HOUSE, IN THE LONDON CONGESTION ZONE SO I COULDN'T EVEN DRIVE THERE). IN ORDER FOR THEM TO ORGANISE A RETURN, THEY SAID THEY FIRST NEEDED DETAILED PHOTOGRAPHS OF THE ONES THEY SENT WRONGLY AND THEN THEY EVENTUALLY AGREED TO SEND A COURIER TO COLLECT, WHO DIDN'T TURN UP. THEY WILL NOT SEND OUT THE RIGHT SHOES UNTIL THESE WRONG ONES ARE RETURNED AND THEY HAVE RETRIEVED THE RIGHT ONES FROM WHOEVER RECEIVED THEM INCORRECTLY IN FRANCE!!!! UNBELIEVABLY AWFUL CUSTOMER SERVICE, USELESS PEOPLE ON THE END OF THE PHONE, I HAVE NEVER HAD AN EXPERIENCE LIKE IT AND I BUY A LOT OF THINGS ONLINE. I AM APPALLED. I STILL HAVEN'T GOT MY FLIP FLOPS AND THEY WON'T GIVE ME A REFUND. DO NOT NOT NOT USE THIS COMPANY. BUY THROUGH ANOTHER COMPANY.

I have been trying to contact their Customer Service dept for a few weeks now - sending emails with photos of my complaint - and trying to ring them - the number used was based in Ireland!!!!! The person I spoke to was very hard to understand and spoke so slowly I wanted to give up - managed to get an alternative email address but not holding out much hope of a response - have not even received an acknowledgement of my complaint - would not recommend buying online to anyone - they need to get their act together.

Having bought a pair of havainas for a present at Christmas I then found out they were too small so went to return them only to discover that the so called Havainas UK was actually in Italy! So to return a pair of £20 flip flops would cost me the same to send them back by courier. I therefore posted them with proof of posting. Having heard nothing I chased the company and they keep denying that they have received them and want proof of actual delivery. I am sure this web site is a con and not legitimate as the payment paid is also full of typing mistakes. DO NOT USE THEM.

14-02-17 update - after various calls and emails I now have a replacement pair of Havainas!!