Havebike - Collect & Return Reviews 

Very good service.
Very helpful in sorting some pedal issues due to a disability

Service was A*** driver courteous heads up to Thanos! Thanking you.

Sadly the team were unable to work on my bike due to it not being a UK manufactured bike, so I had to go elsewhere.

Customer service was friendly and straight forward, they called me to share the bad news and have issued a full refund, the bike was returned the next day.

Gutted you guys couldn't work on my bike.

Customers please do read through terms before you book, to save everyone involved delays and time.

Totally would use again, just with a different bike!

Thank you

Excellent quality service, easy booking, pick up/return and ease of selecting repairs with genuine parts. Nice job 👍

Excellent service - good comms by email and text, and the bike feels like new.

All fine. Pleased with repair and communication. One error on the invoice needed following up, but like for like had been fitted (unlike that stated). Dropped back a day late but clear reason for that when the extra nuts for the tag along bike required specific axel bolts.

Fast and efficient service. Would definitely use again.

Great service, very smooth.

The first time I used Havebike was a positive experience. The second time was very disappointing. In summary, they did not service my bike by the agreed date, but still charged me the pick up/drop off charge even though no service was undertaken.

Superb! They come on time do the work. Engage on any extras. Finish the bike. Return it on time. All with courtesy and outstanding efficiency. I cannot recommend them too highly!

Absolutely dreadful. I need my bike to get to work so arranged for it to be returned to me on a Sunday. Bike doesn't arrive when it should and impossible to contact anyone on the phone, via webchat or email. On top of that, everything is extremely expensive (£7.50 for a gear cable and then £12 to fit it; same again for a brake cable). Ends up costing a fortune, bike not being returned to me on time and impossible to contact anyone to discuss. Avoid.

Update: in fairness to havebike, they sorted this out quickly afterwards and have shown good customer service since.

Overall I'm very happy with their work and customer realations is brilliant. They care about their reputation. I had some work on my bike and when it came back the gears weren't working properly. I complained and they took it back and fixed it. While I'm not happy about having to send it back, I'm happy with their attitude. Mistakes happen, and they put their hands up for this one and retified it. I'll continue using them

I paid for a deluxe service for 3 which included a clean (apparently). 1 was returned with dirt on the tyres and sticky black residue on the frame. The other bike has little white blotches on the frame. It almost looks like it’s been in the rain. I wouldn’t use the service again. I could do it better myself.

I have to change this review as I gave it before I had ridden my bike home after it was delivered back to me.

One task they did was change a tube on my rear wheel after a puncture, along with the service. Task 1 after removing the tyre is y to find the thing in the tyre that cause the puncture. They didn’t do this and within a mile of my ride home an other puncture. On top of this the wheel had been so over tightened I couldn’t get it off to put a new tube in myself. Unbelievably slack, who doesn’t check the tyre? Finally I had to wait until after rush hour and get home so I could get the wheel off, and within 1 minute had located the small sharp object in the tyre.

Everyone involved was great. Got the bike back late however.

Extras are too expensive, replacement rear tyre was offered at £60 and could have got both online for £72. And fitting was extra!

Fantastic service and delivery. James was a wonderful courier and was very pleasant. Thank you

When it comes to booking in a bike service in London, my experience has always been a long wait and then sketchy service. I experienced the exact opposite with Havebike who were quick, super efficient and friendly. My bike is like new again and I can't thank the team at Havebike enough for sorting out my Brompton - which admittedly I had ridden into the ground and not looked after. What a great service and I'll be passing on your details and singing your praises.

Used the collect & return service after using HaveBike previously at my place of work and was disappointed with the service. I only got the list of additional costs to review on the morning that I was due to receive the bike back, and the costs were probably about 50% more than I have paid elsewhere. I received my bike back 2 days later than scheduled but had no problems with the work that was done. I won't be using this service again.

It is convenient and cost effective, on paper, but there’s a certain amount of upselling on issues raised with the bike - these then become very expensive (even changing a gear cable comes with additional labour on top of the cable product cost - and this was a “delux service”). I think basic part replacement should not incur additional labour cost - that’s what the outright service cost already addresses. Another example - they took my tyre off to service the wheels. They called to say that actually I needed a new tyre (which I was ok with) but then charged me extra to fit that new tyre (when surely they would have had to fit the old one anyway as part of the service). I really like the customer service and overall convenience, but I expect people will gradually go back to using their local bike shops that don’t actually run this pricing model. Bit of a shame.

Nice team of people and quality service given.
Very happy with my latest service