Hawthorn Health Reviews 

110
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Absolutely worthless company. DO NOT do business with them if you are a wholesaler or work with dropship. Hawthorn can not fulfill any delivery either in the UK or outside UK. They will charge you but... See more

Rated 1 out of 5 stars

The people next door have been away 2 weeks and apparently are unlikely to return so I have no idea how long that house will be empty. I have sent Hawthorn Health so many emails about this, they... See more

Rated 1 out of 5 stars

I ordered 6 x packets of Kallo Caramel rice cakes and actually received 6 x Belgian Chocolate rice cakes. I emailed to ask ref changing the item was informed that they would only consider an exchange... See more

Rated 1 out of 5 stars

Hawthorn Health themselves have been absolutely fine, responded to emails, etc, as you would expect. I ordered some multi-vitamins some time ago, and am still waiting for them. The courier company... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Established in the heart of the country side in 1989 Hawthorn Health was a thriving local icon for high quality nutritional supplements. We've since evolved into the UK’s number one online retail super store for health and nutritional foods as well as supplements, selling thousands of high quality branded products at realistic prices. We still hold onto our rural values and offer each customer a personal touch fused with prompt and efficient delivery of their orders.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

110 reviews

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1.3

All reviews

(110)

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Rated 1 out of 5 stars

Hawthorn medical centre, Hard-core receptionist.

This surgery has god like receptionists that make it almost impossible to get a face to face appointment , I asked to see a doctor about a extreme pain I'm having in my leg and the receptionist gave me a call back appointment from the duty doctor witch is pointless because my leg needs to be seen.

October 8, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague.

Avoid like the plague.
They send an order acknowledgment, take your payment but don’t deliver.
No communication despite the replies to reviews from the company that they can be contacted - they can’t and they won’t .
Bunch of crooks

January 22, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Apparently two orders mysteriously went missing in the post. I don't think they were ever dispatched. I did get a refund, but only after nagging.

December 22, 2021
Unprompted review
Rated 1 out of 5 stars

This company is unbelievable

This company is unbelievable. The customer service is ridiculous. They took forever to apparently deliver my order, then the courier delivered to another address. Even though, I sent proof the address it was delivered, was not my address, they are still reluctant to give me a refund. Will escalate this. Don't order from this company.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

great !

i ordered something from them from amazon , i was annoyed it took a month to get to me in the usa, but i was like whatever its fine. got my package and it was messed up . contacted them , and they replied faster than probably 95% of any other seller ive had issues with stuff on , and they were extremely polite and resolved the issue offering refund and to still replace my order . they sent my new order and i declined the refund . im extremely happy with how things went even though at first it was a bit slow.

June 28, 2021
Unprompted review
Rated 1 out of 5 stars

What started with some good service

What started with some good service - easy to order. And delivery was always solid for the first 3 orders. With oOrder number 4 however, I was informed by the delivery company that the package was damaged and that Hawthorn Health would organise re-delivery. That was 1 month ago. Emails, customer service forms, even voice messages have resulted in nothing. Very poor customer service. I won't buy from them again.

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They advertise 2KG tins of Quality Street on Amazon and when they arrive they are only 1KG tins - For $32.89!!! Truly disgusting company. I have copies of their listing on Amazon, so they cannot dispute it. DO NOT BUY FROM THIS COMPANY

November 19, 2020
Unprompted review
Rated 1 out of 5 stars

bait and switch

bait and switch, ordered some minstrels (cant get in US) they advertised 118 gram packages but sent 42 gram packages, gave false address and telephone number. DO NOT USE this rip off.

October 27, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely worthless company

Absolutely worthless company. DO NOT do business with them if you are a wholesaler or work with dropship. Hawthorn can not fulfill any delivery either in the UK or outside UK. They will charge you but the packages never arrive, and they never refund for missing orders. Probably the never even ship the packages in the first place. There invoices are a nightmare, as they always charge you wrongfully with orders that never were placed.

March 7, 2020
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company. They advertised on eBay showing three bars of a specialist soap i.e. Dead Sea Soap, for a price that included postage and packaging. When the parcel arrived, it contained only one bar of soap (not three as advertised) and the seller has refused to forward the other two bars, stating that it is the fault of eBay for incorrect advertising. I always thought that it was the seller's responsibility for placing the advertisement for their product! Also, the delivery person from Yodel could not be bothered to leave the parcel with neighbours who were at home at the time of delivery, nor could he be bothered to leave it underneath our side door (which most delivery firms have done in the past). This is not the first time I have encountered problems with Yodel. In the recent past, two items delivered by Yodel have been damaged on arrival.

February 10, 2020
Unprompted review
Rated 1 out of 5 stars

We ordered a 6 pack of bottled tabasco…

We ordered a 6 pack of bottled tabasco hot sauces. 5 of the 6 bottles arrived broken with the hot sauce leaking everywhere. The packaging was done so poorly, only wrapped in brown paper and not bubble wrap, that the bottles broke. Pretty shabby on Hawthorn's part. We are trying to get a refund from Amazon. We will see how that goes. My wife likes ordering online. I am not thrilled with all the aggravation of online ordering.

December 29, 2019
Unprompted review
Rated 1 out of 5 stars

NOT WHAT WAS ON THE PICTURE

NOT WHAT WAS ON THE PICTURE

ON THE PICTURE IT WAS SHOWING GIMMES

WHEN i GOT THE ITEM THEY SENT ME LIQUID

AND THEY DON`T WANT TO EXCHANGE OR REFUND

EVEN 0 RATING IS TOO MUCH

DO NOT BUY FROM THEM ANYTHING

YOU WILL NOT GET WHAT YOU ASKING FOR

READ OTHER REVIEWS

SO MANY CUSTOMERS HAVE PROBLEM WITH THEM

December 26, 2019
Unprompted review

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