Great itinerary put together with the advice of agents with local knowledge. It really is tailor- made to your interests. Local agent on call for queries during trip. So easy to travel from place to p... See more
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If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!! The best holiday we have ever taken.......... See more
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This guy s the second personally designed holiday that we booked through Hayes & Jarvis. Once again Bethany Coombs has taken our very hazy thoughts and designed and with some very minor tweaks confir... See more
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Carys joined us in a video call, initially for an hours discussion of our desire to visit Sri Lanka for the first time (at 70). She sought details of our preferred holiday style then put together... See more
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Company details
Written by the company
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
Written by the company
- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
Contact info
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, United Kingdom
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5.0
Excellent
3K reviews
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Fantastic experience all around
Having used Hayes and Jarvis’ fantastic services a few times, I am always confident that they will be on hand to give us the best trip booking experience possible. Our most recent trip was booked by Beth C, who was so incredibly friendly and helpful when making our booking. I would highly recommend booking through H&J for any future trips you are planning.
November 4, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear J,
Thank you for your wonderful review! We're incredibly pleased that you continue to rely on us for the highest quality and best possible holiday booking experience.
It is lovely to hear that your most recent booking, handled by Beth, was such a pleasure and that you found her to be incredibly friendly and helpful.
We truly appreciate you trusting us with your travel plans and for highly recommending H&J for future trips! We look forward to assisting you again soon.
Warm regards,
Francisco U
Guest Relations Specialist
Excellent customer service
From the initial enquiry online everyone I dealt with was excellent. Professional, polite and very quick to respond.
Carys was amazing, really lovely to speak to and after a half an hour call to understand what I was looking for she put together a fabulous itinerary. Changes weren't a problem and she sent through revisions in minutes
Highly recommend Hayes and Jarvis
October 30, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Janna,
Thank you for taking the time to share your excellent feedback! We are absolutely delighted to hear that everyone you dealt with, right from the start, was professional, polite, and quick to respond.
It's wonderful to hear that after just a brief call to understand your needs, Carys was able to put together a fantastic itinerary. We appreciate you sharing your experience and look forward to helping you plan your next trip.
Warm regards,
Francisco U
Guest Relations Specialist
A first class service.
This was the first time we had used the services of Hayes and Jarvis and the whole trip proved to be first class. The service provided by Thidara Udomritkul here in the UK and Cuilin Groenendyk in Johannesburg was sublime, they were both brilliant and lovely people to deal with over the phone and also on FaceTime.
September 30, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Philip
Thank you for your fantastic review!
We are absolutely thrilled to hear that your very first trip using our services proved to be first class from start to finish.
It's wonderful to know that the service provided by both your Travel Consultant and your Trip Coordinator was sublime. We are so proud that you found both of them to be brilliant and lovely people to deal with.
We appreciate you sharing your positive experience! We look forward to planning your next unforgettable journey.
Warm regards,
Francisco U
Guest Relations Specialist
The resorts ,accommodation
The resorts ,accommodation , trips and transfers planned to perfection. We had a fantastic 3 week experience in Australia and Singapore. Would highly recommend.
October 12, 2025
Unprompted review
GREAT COMMUNICATION AND PERSONAL SERVICE
October 27, 2025
First class service with attention to detail
Tailor made trip provided with great attention from Carys. All our questions were answered, nothing was made to be too difficult and the positivity shown by Carys made me feel I was already on holiday.
October 28, 2025
Listened to what we wanted
We decided to do a bucket list trip to Peru next year. We chose H&J because of the operators we looked at, Bethany was the one who most closely listened to what we wanted and matched her recommendations accordingly. We then had a long Zoom meeting with Bethany to finalise all the details. She was friendly, helpful and professional throughout. We now have a super holiday to look forward to, and I have nothing but positives to say about the booking experience.
October 24, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Mark,
Thank you very much for your wonderful review!
We are absolutely thrilled that you chose us for your bucket list trip to Peru next year. It is wonderful to know that Beth closely listened to your wishes and tailored her recommendations accordingly.
We are delighted that you have such a fantastic holiday to look forward to, and we truly appreciate you having nothing but positives to say about your experience!
Warm regards,
Francisco U
Guest Relations Specialist
Exceptional experience and service
We used Hayes and Jarvis to organise a special trip for our 30th wedding anniversary in Sept/Oct 2025. The attention to detail and personalised service was exceptional and made our Southern Tanzania 2-centre safari followed by a week on Pemba Island an unforgettable experience. Special thanks to Mark Larwood and Rahul Kapoor for their guidance and support throughout. Highly recommended.
October 10, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Nige,
Thank you for your wonderful review! We are absolutely thrilled to hear that your special 30th wedding anniversary trip was an unforgettable experience.
It's fantastic to know that the attention to detail and personalized service was exceptional. We will be sure to pass along your special thanks to Mark and Rahul for their expert guidance and support.
We truly appreciate your high recommendation!
Warm regards,
Francisco U
Guest Relations Specialist
Exceeded my expectations
From my first phone call with James and Shagufta I knew that I was speaking to people who were experienced and of a caring nature.
A clear vision for my holiday was discussed and james then sent me a comprehensive itinerary for me to review. The review did not take long as james had listened to all of my requests during our telephone call.
So it was done, I agreed to travel to Singapore Australia and New zealand on my own. Before I embarked on my holiday I spoke to my trip coordinator Shagufta. She was so calm and measured and made me feel relaxed about my holiday.
I felt safe and comfortable knowing that I could contact Shagufta to ask a question or confirm anything that I was unsure of.
Even though I was physically on my own, I knew that I was not on my own as Shagufta was just a call away.
Thank you both for not only giving me a fantastic holiday but also allowing me achieve a long term personal goal.
October 25, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Michael,
Thank you for sharing such a wonderful review! We are absolutely thrilled to hear about your successful journey.
We are so pleased that James listened carefully to your vision, allowing him to quickly create a comprehensive itinerary that fit all your requests. We are also proud of your Trip Coordinator, Shagufta. Knowing that her calm and measured approach made you feel relaxed and safe about traveling on your own is incredibly rewarding.
Thank you for choosing us for this significant adventure! We look forward to helping you plan your next journey
Warm regards,
Francisco U
Guest Relations Specialist
From the word go
From the word go, we have been listened to, understood and treated as if we were the only customers that mattered, our holiday was amazing and we would redo it in a heartbeat, I do not recommend companies or services lightly as I wouldn’t want to go wrong with a recommendation myself, we work hard for our money and want to get value for it, Hayes and Jarvis are brilliant!
October 9, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Gabby,
Thank you for your fantastic review! We are absolutely thrilled to hear that your holiday was amazing and that you would redo it in a heartbeat.
It’s wonderful to know that from the very start, you felt listened to, understood, and treated with the care you deserve. We deeply appreciate your strong endorsement and look forward to helping you plan your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Thidara was exceptional
Thidara was exceptional, she was super helpful and happy to make lots of changes and did so in a timely way. She made the process seamless and we would happily book through the company again after such an amazing experience with Thidara, thank you so much Thidara, you have been a superstar!
October 22, 2025
Reply from Hayes & Jarvis
Dear Mya,
Thank you for your brilliant review! We are absolutely thrilled to hear that Thidara was exceptional throughout the planning of your trip.
It's wonderful to know that she was super helpful, accommodating all your changes quickly and making the entire process seamless. We are delighted that you had such an amazing experience with her and that you would happily book through us again.
We will be sure to pass on your high praise!
Warm regards,
Francisco U
Guest Relations Specialist
The custom made itinerary looks great
Expert advice from James in planning our bespoke trip to Australia and New Zealand for 2026. Professional and friendly, he listened to what we wanted, offered good, detailed advice so we can get the most out of our time there.Looking forward to the trip next year.
October 3, 2025
Reply from Hayes & Jarvis
Dear Julie,
Thank you for your fantastic review! We are so pleased to hear that your travel consultant was able to provide valuable expert advice while planning your bespoke trip to Australia and New Zealand.
It's brilliant to know that your experience with him was so positive. We are all incredibly excited for your adventure to begin next year!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent service and personalised experience
I have dealt twice with Bethany Coombs who takes time to get to know her clients, their interests and what is important to them. She the delivers a tailored experience options which can be further amended. The options provided are wide and cover a range of activities with time also to enjoy the location. Highly recommended.
October 19, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Kevin,
Thank you for your brilliant review! It’s wonderful to know that Beth took the time to truly understand your interests and priorities. We are delighted that she was able to deliver options that could be further adjusted, ensuring that your final itinerary was perfect.
We appreciate your high recommendation!
Warm regards,
Francisco U
Guest Relations Specialist
Great service from Chris who was very…
Great service from Chris who was very patient and accommodating. The booking on the website was not as straight forward as it could have been which is the only reason I didn’t give 5 stars.
October 17, 2025
Exemplary service from Hayes and Jarvis
The team at Hayes and Jarvis are exceptional. They offered expert advice at the planning stages, provided lots of options to meet our desires and they provided the perfect itinerary in full consultation with us!
When travelling, all planned activities went extremely smoothly and the team were on hand to offer advice and reassurance should that be required. We would have no hesitation. In recommending Hayes and Jarvis for your special trip!
September 30, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Hazel,
Thank you for your fantastic review! We are absolutely thrilled to hear that your experience with our team was exceptional.
It's brilliant to know that we provided expert counsel and a wide array of options during the planning stages, resulting in a perfect, bespoke itinerary created through close collaboration. We are delighted that all your scheduled activities went flawlessly and that our team was readily available to offer guidance and support throughout your trip.
We truly appreciate your strong recommendation for organizing a special holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes and Jarvis should be proud of…
Hayes and Jarvis should be proud of both James and Megan who between them arranged a fabulous holiday and in Megan's case was available during the whole holiday, helping with issues and ensuring we had a great time. I wouldn't look elsewhere now.
September 7, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Bob,
Thank you for your brilliant review! We are so proud to hear your high praise for both James and Megan.
It's wonderful to know that James arranged an amazing holiday and that Megan was available throughout your trip, ensuring you had a great time. We are delighted to have earned your trust and appreciate you saying you wouldn't look elsewhere now!
Warm regards,
Francisco U
Guest Relations Specialist
The itinerary looks fabulous
The itinerary looks fabulous. Lots of good advice from the suggestions I made and everything has been covered from what I requested. Really looking forward to our adventure to Canada. Carys has been amazing.
August 15, 2025
Reply from Hayes & Jarvis
Dear Jane,
Thank you for your brilliant review! We are so pleased to hear that your itinerary looks fabulous.
It's wonderful to know that Carys has been amazing, offering excellent advice and ensuring everything you requested was covered. We are delighted that we could create the perfect plan for you and are so excited for you to embark on your Canadian adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent travel planning!
Jane has made the planning for our trip fun and exciting. She has had excellent recommendations and really tailored our trip to our preferences.
October 2, 2025
Unprompted review
No hard sell, listened from start to finish!
No hard sell, listened to what I wanted and the budget I had and worked around that. Everything was perfect from start to finish, Jan and Meghan were fantastic throughtout the whole process! Would definitely book through Hayes and Jervis again without hesitation!! I can’t recommend them highly enough!
September 20, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Clo,
Thank you for your brilliant review! We are delighted to hear about your experience with us.
We're thrilled to know that we tailored your trip to your precise requirements, ensuring the entire process was free of any pressure. It is wonderful to know that the whole experience, from beginning to end, was flawless.
We will certainly pass on your high praise to Jan and Meghan for being fantastic throughout. We are grateful for your strong recommendation and look forward to organising your next trip!
Warm regards,
Francisco U
Guest Relations Specialist
Everybody listened and then provided…
Everybody listened and then provided the holiday I wanted
September 30, 2025
Unprompted review
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