Hayes & Jarvis Reviews 2,607

If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!!
The best holiday we have ever taken.......pure emotion, top quality service, sights to make you cry, moments of wonder, superb people, nothing too much trouble. The whole trip was geared to provide us with the best experience possible, and boy, did it deliver!!!

great knowledge and helped us with the different options to create the best holiday for us

Hayes and Jarvis arranged our multi destination trip to Sri Lanka and I have to say that they did a fantastic job! Every aspect of the holiday was perfect. Thank you H&J!

A great Holiday, all destinations carefully thought about to give a feel of the Canadian Maritimes. Having a Travel Co-ordinator on the same time zone is a great idea in times of difficulties. we had a minor hiccup which was sorted out straight away. Staff in UK are very helptoo

Booked a Svalbard Arctic cruise for May 2026. We had numerous queries about the trip, which company to use, which vessel to choose, best time to go etc. Thidara, the travel consultant was amazing. She answered all our questions straight away, was very knowledgeable about Svalbard, and the different vessels , suggesting Quark Expeditions as a good company to use. Made the booking over the telephone and all confirmation details and trip itinerary arrived by email within an hour. It is very reassuring to speak to someone with such comprehensive first hand knowledge of the trip in question. The booking experience was absolutely first class. Thank you

Great service from the planning stage to the very last minute of the holiday .
3rd time using for a Far East tour that was tailored exactly to our needs - with additional suggestions that enhanced a great trip !
A local contact is used that checks in at all stages and can be contacted quickly with any queries . Would highly recommend!

Chris Smith provided clear and prompt information including several options for us to choose from.
It was seamless and quick and we look forward to our holiday in the Maldives

Excellent information provided about a safari & beach holiday

If you're looking for a bespoke trip organised with the minimum of fuss, backed by a reliable support network of trip advisors, Hayes and Jarvis are the people to trust. Their service takes the stress out of travel planning and ensures every detail is covered. You will feel completely supported from start to finish.

Great customer service. Tayla was attentive and knowledgeable and helped refine the perfect holiday for me and my family.

Hays & Jarvis put together a trip of a lifetime for us across Bali and Singapore, and everything was seamless from start to finish.

In Bali, we stayed at the Maya Ubud, where the peaceful setting among jungle and rice terraces gave us the perfect chance to relax and connect with the beauty of the island. The Oberoi was pure beachfront luxury — incredible service, stunning surroundings, and a resort experience we’ll never forget.

From there, we finished in Singapore at the Fullerton, right on Marina Bay. The location couldn’t have been better, the rooms were excellent, and we loved being able to walk out and explore the city so easily.

Every detail of the trip was handled perfectly by Hays & Jarvis, making the whole experience stress-free and unforgettable. Apart from one small hiccup with our airport transfer on the way home, everything exceeded our expectations. We wouldn’t hesitate to recommend Hays & Jarvis to anyone looking for a holiday that’s truly special

Thidara was a fantastic help in bringing our trip to life.
We wanted to book a trip to celebrate my 60th birthday but were a bit confused as where to start. We went into another travel agents (trailfinders) we had used before but they did not seem to understand what we wanted.
Thidara patiently guided us through every step and gave us options along the way explaining everything as we went.
What seemed like a chore became a pleasure. Nothing was too much trouble. Thank you

Jane was a massive help in arranging our honeymoon

Jane was excellent at guiding us through the planning process and her enthusiasm for SA certainly helped us choose our vacation. We threw a curve ball by changing the dates and she was very helpful. We cannot wait for our our trip

Our tour manager, Mark, was excellent in understanding everything we were asking for in this our special trip.
He gave us in depth advice as to all areas we wanted to visit and accommodated various members of our party travelling from different parts of the world. This has given us the holiday that we all wanted.

Excellent work by Mark to create a custom holiday for our special event. He catered for travellers from 3 different starting airports to arrive the same day, and the needs of a family group including small children and septegenarians.

What can I say? First of all Hayes and Jarvis had an extremely proffesional looking website. My partner and I are looking to take our two foster children on the holiday of a lifetime to South Africa where we can experiece some of the culture and see the Big Five in thier natural habbitaton a safari type holiday. It had to be something amazing that was also going to have to fit in with the rules which Sociasl Services apply to hlidays with children in care.

Our rep Tayla was brilliant. Not only did she do her homework on the guidelines and legal requirements for the kids but was able to put together a package for us which has completely blown us away and has us counting down the days till we go.

Tayla helped us to add in other activities to our adgenda and even liased with another company to help us set up a balloon trip for the holiday, something Hayes and Jarvis don't normally do, and is even helping us in the UK to arrange rerliable airport storage of our car whilst we're away, something we've been stung with in the past.

Tayla has gone out of her way to help us arrange a fantastic trip and we're incredibly grateful for her continued help and assistance. Thank you.

Fabulous service received from the team. Initial enquiry was responded to immediately. We were then connected with an Africa specialist on their team who has been wonderful. Her suggestions and tailoring of our trip has been remarkable. Would not hesitate to recommend!

Agile and responsive …..
Would call out Chris our contact who was knowledgeable and clearly experienced ….
Really good process and tailored itinerary

I enquired about a potential holiday with my requirements in what I hoped to do/see and potential budget range. I got a fantastic reply really quickly and they built a holiday around my email giving two different options for budget and taste. Brilliant service, they really listened to what we want and took the time to read the email we sent them and build a holiday around that. A different company i tried called me back but has not even bothered to read the email about what I wanted so Hayes and Jarvis were fantastic compared to other companies in the same realm