Great itinerary put together with the advice of agents with local knowledge. It really is tailor- made to your interests. Local agent on call for queries during trip. So easy to travel from place to p... See more
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Review summary
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If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!! The best holiday we have ever taken.......... See more
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This guy s the second personally designed holiday that we booked through Hayes & Jarvis. Once again Bethany Coombs has taken our very hazy thoughts and designed and with some very minor tweaks confir... See more
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Carys joined us in a video call, initially for an hours discussion of our desire to visit Sri Lanka for the first time (at 70). She sought details of our preferred holiday style then put together... See more
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Company details
Written by the company
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
Written by the company
- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
Contact info
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, United Kingdom
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5.0
Excellent
3K reviews
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Would give a higher rating if I could
From start to finish we could not have been more supported. They have so much knowledge and during the trip helped with any questions. The best trip ever.
August 9, 2025
Unprompted review
Our trip organiser was Tayla Kriel who…
Our trip organiser was Tayla Kriel who was extremely pleasant and knowledgeable.
We knew roughly what we wanted out of our safari as we have been on various safaris in the past.
Taylor having been to Kenya recommended various options and put together three different options all very close to the budget we wanted to stay within,all three were excellent.
We chose the one we wanted and payed the deposit on line which was simple enough.Tayla replied the next day and the fact that she can be contacted directly if we have any questions is reassuring.
I spoke to a number of companies but unlike Hayes & Jarvis they kept offering options way above what we wanted to spend,Tayla listened to our brief and came through with an excellent trip.
September 3, 2025
Reply from Hayes & Jarvis
Dear John,
Thank you so much for your wonderful feedback! I am thrilled to hear that you had such a positive experience.
It's fantastic to know that I was able to use my knowledge of Kenya and to understand your previous safari experiences to create the next Safari Adventure! I cant wait to hear all about it!
Warm regards,
Tayla K
Travel Consultant
Efficient and prompt service from…
Efficient and prompt service from friendly agents
September 1, 2025
Jas was so helpful and knowledgeable…
Jas was so helpful and knowledgeable about the places and hotels where we are going to visit
August 27, 2025
Perfectly Planned, Perfectly Enjoyed
From start to finish, our experience with Hayes & Jarvis was absolutely seamless. The pre-planning stages with Jane, from building the itinerary to selecting hotels, were handled with such care and precision that everything felt effortless. Leading up to the holiday and throughout, Megan ensured all coordination was smooth, leaving us completely stress-free.
Thanks to their support, we were able to sit back, relax, and truly enjoy our honeymoon. The app provided (Trip-Agent) was incredibly helpful, giving us a clear daily plan while also sharing real-time details like our boarding gate and luggage belt. Additional information such as our vouchers, dinner bookings and guides/recommendations were also helpful. In general, having everything we needed right at our fingertips made navigating the trip simple and stress-free.
Overall, we couldn’t recommend Hayes & Jarvis enough. A huge thank you to Jane and Megan for making our honeymoon such a brilliant, once-in-a-lifetime experience.
August 13, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Jess,
Thank you for your fantastic review! We're absolutely thrilled to hear that your experience with us was seamless from beginning to end.
It's wonderful to know that Jane handled the pre-planning with such care and precision, and that Megan ensured all coordination was smooth throughout your honeymoon. We are so pleased that our support allowed you to simply sit back, relax, and enjoy your special trip.
A huge thank you for your recommendation! We will be sure to pass on your kind words to Jane and Megan, who will be delighted to know they helped make your honeymoon a brilliant, once-in-a-lifetime experience.
Warm regards,
Francisco U
Guest Relations Specialist
The country specialist listened…
The country specialist listened carefully to our requirements and designed a trip which fulfilled our needs and offered us various options geared to our budget. The programme was set out quickly and in detail.
August 26, 2025
Reply from Hayes & Jarvis
Dear Jo,
Many thanks for your kind review. Its been a pleasure helping you this trip and I hope you have an amazing time.
Warm regards,
Chris C
Senior Travel Consultant
Smooth booking process, excellent customer Service
I first contacted Hayes and Jarvis 3 yrs ago to quote for a holiday we were planning - we didn’t go ahead with the booking due to finances at the time but I was really impressed by the service so when I began planning a big holiday for 2026 to celebrate our 50ths and daughter’s 18th plus the end of a levels and GCSEs I decided to contact H&J once again. Luckily I got directed to the same consultant as I’d dealt with in 2022! Bethany was brilliant at listening to our slightly vague requirements for the holiday and coming back with a great proposal which fitted within our budget. I liked the fact that we were offered a choice of hotels in all 4 of the stops we are planning on the trip, and she was happy to adjust the quote based on the hotels we ultimately selected. We are very indecisive customers and she was patient and happy to alter our itinerary as we deliberated our options and changed our minds about excursions through the process. I also liked the online meeting we had where Bethany presented our itinerary to us, and talked through the options at the outset as this made it easier for us to go away and discuss things as a family,
All in all the experience has been smooth and stress free - thank you to Bethany for her patience and assistance throughout the research and booking process - she was brilliant.
August 20, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Claire,
Thank you for your brilliant review! We are so pleased that you remembered our service from three years ago and that you chose to come back for such a special, multi-celebration holiday.
We are proud that Bethany listened to your needs and provided a fantastic proposal with a choice of hotels that fit your budget. We know that planning a big trip for a family can be a lot, so we are especially glad that our online meeting and Bethany's patience and assistance made the entire experience so smooth and stress-free.
We appreciate you recognising her hard work and look forward to hearing all about your amazing trip in 2026!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent service from James Brown on…
Excellent service from James Brown on our Asia trip. Thank you
August 13, 2025
Top class travel operator
Top class travel operator. They created a wonderful holiday for my family and were on hand whenever we needed them
during our holiday.
August 1, 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Andy,
Thank you for the fantastic review! We're thrilled to hear that you had a wonderful holiday and that our team was on hand whenever you needed them. It's great to know that we could create such a top-class experience for your family. We hope to help you plan another wonderful trip in the future!
Warm regards,
Francisco U
Guest Relations Specialist
Great service
James was brilliant and has put together a great itinerary for our trip to Australia in December
August 5, 2025
Great support and advice throughout the…
Great support and advice throughout the process
August 7, 2025
Excellent help and support in planning…
Excellent help and support in planning a trip to South Africa. Great local knowledge and insights.
August 10, 2025
Bespoke Advice
Spoke to the kind and patient expert who arranged our trip very efficiently. Good and prompt service.
July 29, 2025
Consultant taking into account our needs
Consultant taking into account our requirements after initial contact.
Proposal very detailed and superbly presented.
August 7, 2025
Chris was very helpful in helping me…
Chris was very helpful in helping me decide to go on the Vietnam & Cambodia itinerary and he gave me some good information about what to see and where to go so we made up a itinerary to suit myself and my wife . Thanks for your support and help Chris
August 2, 2025
Reply from Hayes & Jarvis
Dear David,
Thank you for your review! We're so pleased to hear that Chris was very helpful in guiding you through the Vietnam and Cambodia itinerary.
It's wonderful to know that his support and information were key in crafting a perfect itinerary that suited both you and your wife. We appreciate you recognising Chris's efforts and are delighted to have helped you plan your trip!
Warm regards,
Francisco U
Guest Relations Specialist
Very knowledgeable about our chosen…
Very knowledgeable about our chosen destination- India. Helped book what looks like a great trip. Definitely not roughing it though.
August 7, 2025
The help and advice from Thidara will…
The help and advice from Thidara will no doubt go a long way towards making this trip as memorable as previous ones she has helped us with.
August 6, 2025
Another great consultation and trip…
Another great consultation and trip proposal for Thidara! Now booked and very much looking forward to it.
Hayes & Jarvis always deliver with tailor made itineraries suited to our interests.
August 1, 2025
Reply from Hayes & Jarvis
Dear Vicky,
Thank you for your fantastic review! We're thrilled to hear that you had another great consultation with Thidara. It's wonderful to know that we continue to deliver with itineraries that suit your interests. We can't wait to hear all about your adventure!
Warm regards,
Francisco U
Guest Relations Specialist
India trip
Jas was great at listening to requirements and making helpful suggestions for planning our trip
June 30, 2025
Unprompted review
West Coast Canada tour
Efficient service from Carys. Very capable adviser who provided lots of suggestions and ideas for our trip. Once we had finalised the details, the booking process was quick and easy
July 25, 2025
Reply from Hayes & Jarvis
Dear Patricia,
Thank you for your review! We're so pleased to hear that you had an excellent experience with Carys. We appreciate you recognizing her efficient service. We can't wait to hear all about the holiday when you return!
Warm regards,
Francisco U
Guest Relations Specialist
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