Hayfield Reviews 

It may be early on in the process of buying our new build at Hayfield lodge but its quite apparent that both Sam & Kirstie are going to be great to work with, very knowledgeable and helpful and making the whole process as easy as possible definitely an asset to Hayfield Homes.
nick & sharon

We recently bought our first home with Hayfield, and we have been really impressed with the staff and how they have made the whole process so stress-free and easy.

At the beginning of our search, Claire and Suzanna were really friendly, attentive and helpful. Luke, our customer care manager, has been extremely efficient and professional. Whenever we have had an issue/query, Luke has replied quickly and organised for it be resolved as soon as possible.

Highly recommend buying with Hayfield.

I recently purchased a home from Hayfield, and my experience with them has been nothing short of exceptional.

From the very beginning, Samantha and Kirsty made the process of buying my first home seamless and stress-free. Their support and professionalism were evident from start to finish, right through to the handover.

Since moving in, Luke, my Customer Care Coordinator, has been incredibly responsive and attentive. He has addressed every issue I’ve raised promptly and thoroughly, no matter how small the request. His commitment to ensuring everything is perfect has made the entire experience even better.

We moved in just a week ago and while, as with all house purchases there were a couple of issues along the way, these were handled without fuss or bother by the guys at Hayfield (Bromham).

I employed a professional snagger to QA the build and was pleased when the report found only minor or cosmetic issues, most of which are now fixed, with the remainder in hand

The after sales team have been especially helpful and have always gone above and beyond to makes things happen

I’d happily buy another Hayfield, though going to make the most of the current one first!

We visited the showhouse in Bromham and were very impressed with the design, quality and attention to detail of Hayfield Homes. The sales team of Francisco and then Katy and Hazel were very attentive, helpful and supportive throughout our house purchase.
The after sales care has exceeded our expectations. Luke our Customer Care Manager has addressed and managed all snags. All the trades has attended and completed works to a very high standard.
We would have no hesitation recommending Hayfield Homes.

I have to say that my experience of buying a Hayfield Home has been far from satisfactory ever since we moved in 2021. When we moved in the heating and hot water did not work and there have been a succession of snagging issues. Now we are moving to a different area I have found out that the Land Registry have removed our registration and my solicitors have been trying for over three months to get Hayfield to amend two small documents to correct the issue. They tell me they have done it but my solicitors keep saying that they haven't done anything and it is affecting my sale.

Very impressed with the whole experience of purchasing a Hayfield home. The team within the sales office were very responsive and provided excellent service on our many visits to the site. Snagging issues have been dealt with promptly & Luke the customer car co-ordinator has been very hands on since the day we moved into our new home. Highly recommended.

From the moment we first set foot inside a Hayfield home, we knew we had to have one! Beautiful homes, with great details throughout, built to a high standard. Customer service throughout has been fantastic, with Katy and Hazel guiding us through the sales process, and Luke taking care of after-sales care. We've been in for almost 3 weeks now and have loved every second.

We moved into our Hayfield house in Hallow in December 2023. Hannah gave us a warm welcome. Since then, Hannah has been consistently helpful and responsive to our requests and queries. She is a good communicator with a warm and friendly manner whilst being always professional. She has given us clear explanations about how everything works in the house. We are very pleased with our new home and Hannah’s support. Judith and Andy.

Great company, excellent customer service!

We recently moved in to a bungalow on the Hayfield Bromham site. Katy was very helpful on the sales related issues including support with the processing of some of the legal documentation.

During the build Luke kept us well informed with regular progress reports and site visits. And since moving in he has been very helpful with the resolution of the snagging issues.

We moved to Hayfield development in September 2022. We had one or two snagging issues, which is to be expected. But these were dealt with promptly and efficiently. I would like to thank Gail and Luke for all there help since we moved in.

Angela and Nicky were very helpful and took thier time in showing us the model, explaining in details how many houses are been built on site. We were than taken on to the site and shown the beautiful Burton house, which we loved and reserved it. They made us feel very much at ease and have great people and customer service skills, thank you for all your help both so far. We are looking forward to moving to our new house after completion. Keep up the good work Angela and Nicky. Warm regards from Justin and Lodovina Fernandes

2 weeks ago myself and my girlfriend bought a house from Hayfield. From the first informative phone call to the reservation meeting, Sam & Kirstie have been absolutely incredible.
As first time buyers it was a bit daunting purchasing a house but they made it almost effortless and were attentive throughout the experience. We cannot wait to move into our exquisite home in a few months time.

From the moment my Mother & I first visited Hayfield at Little Kimble we’ve had such a warm welcome from Claire & Annabelle. They have been so patient during our various visits to the site and so helpful once I finally found a buyer, taking me through the various purchase documents, answering my many questions and being very supportive when unfortunately my sale fell through. Overall their clear and friendly communication has been excellent, reflecting the quality and care of Hayfield and a very positive experience compared with others I have had. Thank you!

My partner and I brought our first home back in December 2023 in Hayfield Walk. Our overall experience has been excellent from initial enquiry through to aftercare. All staff we have had the pleasure of meeting have been very knowledgable and helpful, in particular Luke, Gary, Laura. Any queries, response times and actions have always been so quick. Following the developers feedback form we were required to complete, Luke followed up with us immediately on our answers which showed to us the genuine care they have.
There is snagging as you would expect in any new build (a lot less than you'd see with other developer's I'd imagine), but I cannot fault the aftercare received and continue to recommend to anyone who asks.

Hayfield's quality is fully reflected by their Sales Development Managers, Sam and Kirstie.

Professional, efficient and supportive throughout the process to date. Amazing how they made things easier and more pleasurable, so much so that we feel a real connection with them and the Company

I can honestly say our experience with Hayfield Homes has been a very good experience from choosing the property to moving in.
Hayfield's houses are beautiful, well designed and spacious. They put a lot of effort into making their properties a home and not just a house. Once we moved in we did have some minor snags, but these where dealt with swiftly and to a great standard. Cannot fault the customer care team. We would particularly like to thank Amie, Marc, Laura and Sam, they are a credit to Hayfield Homes. Well done all of you, keep up the good work, we are very happy with our purchase/home. M

Samantha and Kirstie at Hayfield lodge have made our initial enquiry to reserving our home a wonderful experience. A professional and clear process with great communication throughout - WhatsApp chat post reservation is nice touch. Impressed so far. We are really looking forward to moving into our lovely home later in the year.

Angela made us feel so very welcome on our visit to the site yesterday, she was completely professional, & treated us with courtesy & kindness. Thank you Angela for all of your help & guidance, & making us feel comfortable & not like we were wasting your time.