Thank you Hays for finding me my desired holiday yet again, the diligence involved in finding me this holiday I would rate as five star treatment on the part of Hays. I will always use Hays as I know... See more
Location
Switch locationHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
I had a fantastic experience booking my holiday through Hays Travel. The lady who helped me was super friendly, professional and attentive throughout the whole process. She took the time to understa... See more
Company replied
I was made very comfortable throughout the process off booking my holiday for me & my wife. I like too give a special shout out to the lady who dealt with our booking. I was recommended to use Haye... See more
Company replied
Joanne was fantastic and very professional in sorting a very stressful time for myself. She talked me through everything I was wanting and more. Definitely 5 stars will definitely be using Hays trave... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0800 412 5368
4.8
Excellent
3K reviews
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Built a good relationship with Lou and…
Built a good relationship with Lou and she was easy to speak to and she gave me a good experience of booking with you guys, it is very annoying though not being able to get in touch over the phone though at times and the time you guys have to wait for operators and such to confirm a holiday is not acceptable and this is no fault of Louises but it nearly cost me one of my holidays I was trying to book but thankfully it all turned out ok.
July 5, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Excellent service
Excellent service ! Looked into everything to get me the best deal possible
July 12, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Superb agent Nadine x
July 9, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Hilary always goes above and beyond and…
Hilary West always goes above and beyond and has time to find the holiday I’m looking for thankyou
July 10, 2026
First time using Hays over the phone…
First time using Hays over the phone and they were excellent. Let’s hope everything else goes smoothly xx. Thank you xxx
July 10, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
The agent Angela was very helpful .she…
The agent Angela was very helpful .she was clear in her relaying of information and bookings .
I felt she gave me a great experience.
July 8, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Great service- thank you so much for…
Great service- thank you so much for your guidance Joanne/Joanna
July 6, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Quick response times and answered my…
Quick response times and answered my queries and even gave recommendations of things to do on the trip
July 5, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Hays Travel just terrific!!
My experience with Hays was terrific. The consultant that dealt with my enquiry through to booking was wonderful. She was Mica Wasil. Mica was professional, efficient and obviously experienced in her profession. Between myself and my 3 fellow travellers we had numerous queries and add on requests for the tour/trip we eventually booked. Mica replied so promptly and with full information to update and inform. I would give Mica 10 stars if I could!
June 24, 2026
Sally was very good!
July 5, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Another easy friendly booking
I emailed through to Angie the exact holiday we required then she called me to confirm all the details over the phone. As usual, very easy to do business with and saves so much time when I already know the holiday I want.
Thanks again Angie
July 1, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Charlotte and Daniel answered all our…
Charlotte and Daniel answered all our questions very quickly through email. Very impressed.
June 24, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Helpful advice
July 1, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Hays Travel
Always book through hays Travel.Staff are very efficient and look for the best deals.
June 23, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Excellent service
Yasmin made my experience easy. Understood what I was looking for, very helpful and friendly service
June 29, 2026
staff are fantastic wether you are…
staff are fantastic wether you are booking or just picking up monies to travel. Big thanks to Joanne for help when we called in to the branch
June 29, 2026
Very pleasant people keen to help
June 27, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Jersey
The advisor was very helpful.
She was patient,informative,spoke slowly and clear.
June 28, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
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