Hays Travel - 1 Direct Booking Centre Reviews 

Sarah Wellington was an amazing agent! She listened to what I wanted for this holiday and she went above and beyond to make it possible and affordable price too. I have saved her details and will most definitely contact her for future bookings.

Fantastic service as always 👏 👍

Very good customer service and very knowledgeable people of their holidays packages

I received a text from Hays Travel offering holidays. I was interested in one of them so travelled to my nearest Hays Travel office to book the holiday. Unfortunately I was told that a Hays Travel office cannot sell the holidays advertised in the text sent to me, not without increasing the price.
How frustrating and what a waste of time. Why could Hays not have said in their text that these holidays were not available at Hays Travel offices.
So I went home to book the holiday on line. Went through the whole booking process, my deposit was taken from my bank account, then the Hays Travel website broke the connection. Have just received an email from Hays asking why I didn't complete my booking. So they have my money and I have no booking.
Trying to get through to them on the phone is almost impossible. Takes ages. So I am no further forward. I'm furious with this very poor service.

Louise was wonderful
Understanding
Knowledgeable
Personal
Thankyou x

From the minute we walked in, we were spoken to. Very friendly atmosphere. Aircon was great too. We booked our 3rd holiday with you. Soon to be a 4th

Wow! What can I say, I have never used Hays previously.
Sarah was absolutely amazing from start to finish, she even checked us in.
I will definitely use again.
Thank you Sarah from near Lincoln xxx

Got what we wanted with the terrific help of the staff member Courtniegh

Lovely lady called Joanne dealt with my booking, and could not have been more helpful. I think it lovely to still have the personal touch.Top marks to Hays.

The agent (Angela D)that I spoke to was very polite and helpful .

All good at this moment

Very easy to book and all my questions answered. Paperwork came as the agent Sally explained. Having the no deposit and direct debit is a brilliant way to pay.

Sam was incredibly helpful at sorting a last minute trip. Super service. Would recommend as everything went as he intended.

Chris was so good at booking our holiday and very efficient with every detail needed.

Always book through hays travel as we have great service with themselves

Just a bit disappointed got the holiday booked but wanted to book a second they just hang up on you and when you call them back they get half way tho then hang up i would appreciate if someone can call me to book this.

Great experience. Nothing was too much trouble. Easy for me!
Thanks to Saffron who did everything for me

The staff member , Charley, that I spoke to on the phone was very pleasant , helpful and chatty

Have used Hays for many holidays to date and have always been quick to praise highly in reviews. Sadly, poor experience this trip to Malaga has left me regretting the fact I have another holiday booked through them later this year and seriously considering if I'd ever use them again.
Upon arrival at Malaga airport there was no transport to hotel that Hays had sold me as part of a package. This meant I wasted an hour late in the day trying to track down a non existant coach. The supplier that Hays told me would be providing transport had no record of my reference number and despite numerous, lengthy calls to his Boss, the rep at airport was unable to help. Ended up getting private taxi to our hotel as sourced and funded by myself at that late time after a long afternoon travelling. On route to hotel, I emailled Hays to advise of the issue. Hays responded promptly insisting i had transfers included. I advised again that the company they had promised me a transfer from had no knowledge of me/the transfer. I asked Hays if they could make enquiries and ensure my return transfer a few days later was in place.I told them I didn't want the hassle of sorting this out any longer. Instead, Hays supplied a telephone number for me to call myself to speak to "local rep". I again informed Hays that this had all been done via rep at airport and the transfer company had no record of me. Frustrated as I simply wanted to start enjoying the holiday I had paid Hays for I gave up asking for their help when they said "they [transfer company] will send you a text 72 hrs before departure to confirm transfer." Knowing there was no record of my transfer on the Malaga side, i wasnt confident this would ever be the case. A few days later I was again in position of organising a private taxi back to the airport, at my own cost. Of course, transfer company hadn't been in touch- as I'd told Hays would be the case.
Whilst I was away Hays had indicated in email that the cost of my taxis "would be sorted upon return". Strangely, I'm back now and not getting any response from Hays on same email??? Check your inbox please Hays...I'm a longstanding customer who feels like she's had extremely poor customer service not to mention unnecessary stress on a short break.

Update: still no recognition of my complaint from Hays. Only contact is from reply to this review. Would the FCA get a better response?