Excellent travel advice,all travel consultants are very knowledgeable and if yhe one you are dealing with doesnt know the answer, their colleague will. Always greeted with a genuine smile,nothing a... See more
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Abbi made booking a last min holiday a breeze . Gave her a list of requirements and next thing I knew we had a holiday. She’s happy to answer any of my 500 questions . Would highly recommend
wow just an amazing experience. I seen abbi's bio online saying she was a single mum and loved what she had written. So I sent her a message re a holiday to Disneyland Paris for me and my daughter. Sh... See more
Abbi from Hayes is now our go to independent travel consultant. She always listens to our requirements and comes up with great options and readjusts to our budget. Our one stop shop for all our travel... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Abbi Lewis, BD6, Bradford, United Kingdom
- 01274925488
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Great help Abbi was amazing tried…
Great help Abbi was amazing tried different options to get me the best deal. Will definitely book with her again.
The staff was very helpful and polite…
The staff was very helpful and polite and gave me as much help about. My holiday and advice as due to have walking problems and told me about any issues would have as if it was hilly or flat
We have booked before with Hayes and…
We have booked before with Hayes and are happy with the service.
Another fantastic
Another fantastic, friendly and efficient service from Abbi. Always goes above and beyond to ensure all arrangements are spot on .
Happy Customer
Abbi is very efficient, always responds quickly to messages, even on a Sunday. She makes the whole process seamless and stress free
Abbi from Hayes is now our go to…
Abbi from Hayes is now our go to independent travel consultant. She always listens to our requirements and comes up with great options and readjusts to our budget. Our one stop shop for all our travel needs. A great asset with brilliant communication and answers all questions promptly. Thanks again.
Abbi is always so helpful and quick to…
Abbi is always so helpful and quick to respond to anything. Will continue to use for all holidays and have recommended to others
Fantastic service from Abbi
It was fantastic to be able to book the holiday with Abbi late at night. Abbi was friendly, professional and very prompt at making the booking and offered more help if we need it before our departure. I would most definately book with her again. I will definately recommend her to family and friends.
We booked our family holiday through…
We booked our family holiday through Abbi, she was very professional throughout, she was very helpful in finding a holiday at our price range, any questions we had she got back to me promptly, couldn’t recommend Abbi enough. Thank you xx
Due to Trumpty dumpty bombing Dubai
Due to Trumpty dumpty bombing Dubai, I couldn't get to Bangkok. So Hays staff found me another holiday at short notice. I got a full refund due to my cancelled flight. Well done Hays staff.
Abbi always comes up trumps when we go…
Abbi always comes up trumps when we go away, we have very specific needs with assisted travel and she always takes this on board and arranges a first calss service. Will only ever book my holidays with Abbi due to the level of customer service i recieve
Always found hays a good travel agent…
Always found hays a good travel agent been travelling with them since 2009 have never had any problems Always there to help &advise give you good service can't fault them
Lorna put together the holiday we…
Lorna put together the holiday we wanted, nothing was a hassle to her
Abbi went the extra mile
As always, Abbi went the extra mile to make sure that we got what we were looking for when booking our cruise. Nothing was too much trouble.
Abbi was fab
Abbi was fab. Found what I wanted and beat the price and gone above and beyond. Excellent work!
Darren and his team always makes you…
Darren and his team always makes you welcome and staff helpful at all times. Once again Gemma has booked my holiday with no worries and I trust her totally. I have used this whitleybay shop for over 15 years and wouldn't go anywhere else .
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