Excellent travel advice,all travel consultants are very knowledgeable and if yhe one you are dealing with doesnt know the answer, their colleague will. Always greeted with a genuine smile,nothing a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Abbi made booking a last min holiday a breeze . Gave her a list of requirements and next thing I knew we had a holiday. She’s happy to answer any of my 500 questions . Would highly recommend
wow just an amazing experience. I seen abbi's bio online saying she was a single mum and loved what she had written. So I sent her a message re a holiday to Disneyland Paris for me and my daughter. Sh... See more
Abbi from Hayes is now our go to independent travel consultant. She always listens to our requirements and comes up with great options and readjusts to our budget. Our one stop shop for all our travel... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Abbi Lewis, BD6, Bradford, United Kingdom
- 01274925488
4.9
Excellent
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing trip booked via Abbi!
Abbi made it easy to choose and book a very special Christmas trip to Lapland for our family of four. She was very knowledgeable and the booking process with her was a breeze.
We had an amazing, “once in a lifetime” trip with all of the activities we wanted to do included in the price. Gorgeous accommodation too. Felt very lucky! Thank you, Abbi!
December 13, 2025
Nice friendly place and staff are very…
Nice friendly place and staff are very helpful.
February 10, 2026
They make an effort to help me have an…
They make an effort to help me have an stress free holiday and Im from afar in South Africa and had great communication.
With
Joan from Hays Travel at The Gyle in Scotland. I can't find her info on the list.
February 4, 2026
Efficient polite Harry
Efficient polite Harry. Was quick sorted exactly what I wanted
January 26, 2026
Booking holidays
Couldn't do enough for us very efficient lucy was lovely and booked us two holidays would go back again . Chapeltown Sheffield
February 1, 2026
Excellent service
January 31, 2026
Very helpful finding our perfect holiday
January 27, 2026
Extremely accommodating
Extremely accommodating, great communication, easy to work with- would highly recommend
January 12, 2026
Abbi is Amazing
Abbi is Amazing
Nothing is too much trouble for her, we have booked through Abbi before and will only be using her from now on.
We tell her where we want to go and she sorts the rest, even gives recommendations if your not sure of an exact destination.
January 23, 2026
Fantastic service
Professional, helped us find the best deal for our budget. Gave good advice on locations. Start to finish faultless
January 21, 2026
Always helpful tells me everything I…
Always helpful tells me everything I need to know about my holiday always has time to answer the questions I need answering
January 11, 2026
Fabx
Abbi was absolutely fantastic from start to finish. She helped us find the right holiday and in budget! We will definitely book with Abbi again
January 17, 2026
Excellent service
Efficiency, excellent service would highly recommend Abi superb service
January 15, 2026
Professional and knowledgeable
Charlotte who we booked through was very professional, answered all our questions and made a lot of recommendations to us. She had plenty of time for us and nothing seemed to much trouble. Would definitely recommend booking with her
January 10, 2026
Excellent expert advice
Excellent expert advice. Help was off the scale. Nothing was too much trouble. We'll done, especially as I was calling from Birmingham with a request to link with friends leaving from Edinburgh when we would be leaving from Newcastle for a slightly shorter trip.
December 7, 2025
messages and good deal…Fuerterventura
Quick reply to messages and good deal found on the holiday.Friendly polite service
November 17, 2025
Good at founding a place that ticks all…
Good at founding a place that ticks all the box's plus not a long flight too
November 16, 2025
Very good experience.
Got the best deal available and Lewis the Assistant was very helpful friendly and informative.
November 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.