Excellent travel advice,all travel consultants are very knowledgeable and if yhe one you are dealing with doesnt know the answer, their colleague will. Always greeted with a genuine smile,nothing a... See more
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See what reviewers are saying
Abbi made booking a last min holiday a breeze . Gave her a list of requirements and next thing I knew we had a holiday. She’s happy to answer any of my 500 questions . Would highly recommend
wow just an amazing experience. I seen abbi's bio online saying she was a single mum and loved what she had written. So I sent her a message re a holiday to Disneyland Paris for me and my daughter. Sh... See more
Abbi from Hayes is now our go to independent travel consultant. She always listens to our requirements and comes up with great options and readjusts to our budget. Our one stop shop for all our travel... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Abbi Lewis, BD6, Bradford, United Kingdom
- 01274925488
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Amazing service
Abbi was brilliant. Really quick to reply to messages and informative as she was completing the booking. Would 100% recommend to anyone - she made everything really easy & simple
Abbi was great nothing was too much…
Abbi was great nothing was too much trouble in helping us booking holiday. Will definitely use Abbi's services again. Thanks
Flight
Loved The attention I got from the lovely Lucy !!! But know she doesn't spell her name like that! So kind, and helped sort me our with a flight to Australia.
May use AI-assist with repliesRead more

Reply from Hays Travel - Abbi Lewis
Abbi was really helpful and got us the…
Abbi was really helpful and got us the best deal for our family holiday xx

Reply from Hays Travel - Abbi Lewis
All the staff are very helpful
All the staff are very helpful. I always try and see Sue. She has sorted many holidays for me. Way back when she was at East Street too. Alway use Hays Travel. And will continue to do so in future.
Lyndsey at Middleton …
The lady that served us ( Lyndsey I think her name was) was very professional and patience with us when we were chopping and changing our mind on what we actually required. She had a great deal of knowledge and helped us work out which was best for us. I would highly recommend
Holiday
Joanne was a brilliant help from doxford park shop she is a credit to the company.
Fantastic customer service.
Gemma was extremely helpful
Gemma was extremely helpful, nothing was a bother for her. She was efficient, friendly and cheerful at all times despite us changing things several times, very accommodating.
I think the lady was called Leanne
I think the lady was called Leanne. Very helpful and informative. Matched an online price we had found. Gave us confidence I'm booking since we haven't been abroad since covid.
Offered ongoing services. Would definitely book again with her.
Abbie was very helpful
Abbie was very helpful. Got us a better price than going direct with jet 2 and was negotiable.

Reply from Hays Travel - Abbi Lewis
Maria was very helpful and experienced…
Maria was very helpful and experienced she showed us loads of options and got the one that was best for us. I am very impressed with her. She took time with us and was very friendly
Abbi has been a great help
Abbi has been a fantastic help!
Helped find the perfect holiday and helped us with the pricing. Took all the stress away!
Thanks Abbie!

Reply from Hays Travel - Abbi Lewis
summer holidays
The rep who sourced the holiday was brilliant as all the staff who have assisted in picking most of our holidays
Many thanks
June, arthur
Excellant service
Excellent service,nikki came in on her day off to ensure off to ensure she got the pre registered bookings were done,she went out of her way to do this
Quick to find my holiday
Quick to find my holiday. Helpful and friendly. Always go to Chapeltown office. Never had a bad experience with any staff.
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