Excellent travel advice,all travel consultants are very knowledgeable and if yhe one you are dealing with doesnt know the answer, their colleague will. Always greeted with a genuine smile,nothing a... See more
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See what reviewers are saying
Abbi made booking a last min holiday a breeze . Gave her a list of requirements and next thing I knew we had a holiday. She’s happy to answer any of my 500 questions . Would highly recommend
wow just an amazing experience. I seen abbi's bio online saying she was a single mum and loved what she had written. So I sent her a message re a holiday to Disneyland Paris for me and my daughter. Sh... See more
Abbi from Hayes is now our go to independent travel consultant. She always listens to our requirements and comes up with great options and readjusts to our budget. Our one stop shop for all our travel... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Abbi Lewis, BD6, Bradford, United Kingdom
- 01274925488
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Very smooth booking
May use AI-assist with repliesRead more
Thanks to Abbi for rearranging our…
Thanks to Abbi for rearranging our holiday after being let down, excellent service gave us exactly what we wanted.

Reply from Hays Travel - Abbi Lewis

Reply from Hays Travel - Abbi Lewis
Abbi took the time to find the correct…
Abbi took the time to find the correct cruise for us. She was very patient.
Katy was lovely and helped me to price…
Katy was lovely and helped me to price up Disneyland Paris. Can't wait to take our daughter in July 🥰
Excellent, efficient, friendly service
After using other agencies, we always find ourselves returning to Hays due to their outstanding professionalism, friendliness and expert knowledge. This was demonstrated again during our visit yesterday where nothing was too much trouble for the agent who was very efficient and helpful. The stress of booking a holiday is lifted as well as giving peace of mind. We would recommend Hays to our friends without a doubt.
Easy contact via website email
Easy contact via website email.
Quick response from abbi. Plenty advice.very helpful
All booked up within a few emails.
Definitely book through this window again
All the girls in lisburn branch are…
All the girls in lisburn branch are very helpful. Asking other assistants there opinion for somewhere that wud suit disabled person. There all very friendly.
Abbi Lewis exceptional service
Abbi, was an absolute star in sorting out my first trip after my wife passed away, she worked tirelessly to ensure I was traveling with friends,
Very helpful and understanding
Abbi was very helpful with booking my…
Abbi was very helpful with booking my holiday, excellent service
The guy at Hemel hempstead branch did …
The guy at Hemel hempstead branch did everything he could to find us a cruise to suit us after saga said we could take our wheel chair but it would have to stay in the hold as we couldn't get a wheelchair adapted cabin
Happy with Hays
Quick efficient service, with clear information. We provided our specifications/request and it was met at a competitive price.
Easy to access and clear communication throughout.
Excellent customer service from Abbi
Excellent customer service from Abbi, she helped me find the perfect holiday. Nothing was too much trouble, she made my holiday finding experience easy and hassle free. Would highly recommended 😊
I wasn't in longvery quick booking is…
I wasn't in longvery quick booking is what I like and the lady very professional
Amazing staff very helpful
Amazing staff very helpful, found me exactly what I wanted in a moment, what a breath of fresh air, I definitely will now make them my new travel advisors, keep doing what your doing, thankyou
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