Hays Travel - Airdrie Reviews 

603
TrustScore 5 out of 5

5.0

18 Bank Street, ML6 6AF Airdrie, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Friendly asked what we looking for a got us the best deal within our budget i would highly recommend hays travel airdrie all the staff make you feel welcome. U wouldn’t book through any other company... See more

Company replied

Rated 5 out of 5 stars

Caroline was absolutely fantastic, with really impressive knowledge of areas we were looking at...how far from nearest town, what the environs are like, etc. Done and dusted within 30mins. And she eve... See more

Company replied

Rated 5 out of 5 stars

This is a great company to book your holiday with. The staff in Airdrie are friendly and helpfull,they have patience and advice for any travel. I booked a cruise recently and booked city breaks in the... See more

Company replied

Rated 5 out of 5 stars

Having always booking through Hays Airdrie branch, 2 or 3 times per year, l have never been dissatisfied. Today l met a new member of staff, Summer, and she was so helpful, pleasant, patient and under... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 18 Bank Street, ML6 6AF, Airdrie, United Kingdom

  • 01236884388

5.0

Excellent

TrustScore 5 out of 5

603 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(603)

126,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful staff at Airdrie…

Extremely helpful staff at Airdrie branch

August 22, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Fiona,

Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such helpful service. We truly appreciate your kind words.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

Excellent service from Alan from start…

Excellent service from Alan from start to finish as usual. 100% recommend.

August 27, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Lynette,

Thank you so much for your wonderful feedback! We are delighted to hear that Alan provided such excellent service from start to finish. We truly appreciate your recommendation.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

Lovely staff

Lovely staff, prompt reply on initial enquiry. Stress free booking.

August 27, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Sandra Mooney,

Thank you for your wonderful feedback! We are so pleased to hear that our team provided prompt replies and made your booking stress-free. We truly appreciate you taking the time to share this.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

This is a great company to book your…

This is a great company to book your holiday with. The staff in Airdrie are friendly and helpfull,they have patience and advice for any travel. I booked a cruise recently and booked city breaks in the past,nothing is too much trouble

August 20, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Michelle,

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such amazing service and made booking a fabulous experience. It is always such a pleasure!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent service as usual l never…

Excellent service as usual l never leave without booking a holiday that suits 😃😃

August 26, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Margaret Mosson,

Thank you for your wonderful feedback! We are so pleased to hear that you consistently find a holiday that suits your needs. We appreciate your continued trust in us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

MRS FINDLAY,

Thank you so much for your wonderful review! We are delighted to hear that our staff were brilliant and very helpful during your visit.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Friendly asked what we looking for a…

Friendly asked what we looking for a got us the best deal within our budget i would highly recommend hays travel airdrie all the staff make you feel welcome. U wouldn’t book through any other company service is first clas

August 18, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

customer,

Thank you for your wonderful feedback! We are so pleased to hear that our team was able to find you the best deal within your budget and that you felt so welcome. We truly appreciate your loyalty.

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

Alan in the shop helping us was an…

Alan in the shop helping us was an excellent experience, he was very knowledgeable and professional helping us with our questions t fulfill our up and coming holiday.

August 18, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Andrew Moffat,

Thank you so much for your wonderful 5-star review! We are so pleased to hear that our team member was knowledgeable and professional in helping you plan your upcoming holiday. We appreciate your kind words!

Kind Regards
Hays Travel Airdrie

Rated 5 out of 5 stars

Sasha

Great service helped with finding a good holiday very friendly & knowledgeable have used for many years & will continue

August 22, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Pamela,

Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided friendly and knowledgeable service, helping you find a great holiday. We appreciate your continued loyalty!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Claire was fantastic

Claire was fantastic , group booking good price 👍

August 23, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Miss Goldie,

Thank you for your fantastic review! We are so pleased to hear that you had a great experience and found our group booking prices to be good.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Second to none

Caroline was absolutely fantastic, with really impressive knowledge of areas we were looking at...how far from nearest town, what the environs are like, etc. Done and dusted within 30mins. And she even booked in for us before we left. Outstanding.

August 22, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Andrew Edgar,

Thank you so much for your wonderful feedback! We are thrilled to hear that our colleague provided such impressive knowledge and efficient service, getting everything sorted for you so quickly. We hope you have a fantastic trip!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Claire from your Airdrie Branch was…

Claire from your Airdrie Branch was amazing from start to finish when we booked our short break for the formular 1 at Silverstone next year.

August 13, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Fiona,

Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience when booking your short break. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

As is usual the staff here are…

As is usual the staff here are fantastic, not pushing us away from what we want, but giving good advice and helpful comments. brilliant

August 4, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Robert Wallace,

Thank you for your wonderful 5-star review! We are so pleased to hear that our staff provided you with excellent advice and helpful comments.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always use them as they are always very…

Always use them as they are always very professional and helpful every time we are in booking a holiday

August 11, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Iain Maclellan,

Thank you for your wonderful feedback! We are so pleased to hear that our team is consistently professional and helpful every time you book a holiday with us. We truly appreciate your continued support.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fabulous service

Assistant understood my needs and delivered exactly what I was looking for.

August 6, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Cathy McB,

Thank you for your wonderful review! We are so pleased to hear that our assistant understood your needs and delivered exactly what you were looking for.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Alison was great talked us through…

Alison was great talked us through everything, very helpful 🙂

August 4, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Frazer Armstrong,

Thank you for taking the time to leave such positive feedback! We are so pleased to hear that our colleague was helpful and explained everything clearly.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We were attended to by a young member…

We were attended to by a young member of staff who was very helpful and informative

August 4, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Margaret Adrain,

Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Was looking for break for my partner's…

Was looking for break for my partner's birthday . And Summer the young girl in hays North Lanarkshire went out her way to look for one for me . Got an email for good deal to Portugal. Booked it looking forward to it partner doesn't no yet suprise. Summer is such lovely pleasant young girl. Service with a smile I have booked few holidays with hays and highly recommend them . Thank you Summer . 💐👱😁

July 31, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Tinkerbell.👱,

Thank you for taking the time to share such a wonderful review! We are so pleased to hear that our colleague went above and beyond to help you find the perfect surprise birthday trip. We truly appreciate your kind words and look forward to helping you with future holidays!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very good.

Very good. So much quicker than me trying to book it myself.
I will definately book again.

July 31, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Marilyn Cole,

Thank you for your wonderful feedback! We are so pleased to hear that our service made your booking experience quicker and easier. We look forward to assisting you again in the future.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

A credit to your company

Very helpful
And knowledgeable advice from Alan
Couldn’t have done anymore to help me
A credit to the company as are the rest of the team

And more importantly my lady wife was happy lol

July 25, 2026
Hays Travel - Airdrie logo

Reply from Hays Travel - Airdrie

Mr McGrow,

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful and knowledgeable advice, and that your experience was so positive. We truly appreciate your kind words.

Kind Regards
Hays Travel Airdrie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look