Hays Travel - Allerton Reviews 

519
TrustScore 5 out of 5

4.9

76 Allerton Road, Mossley Hill, L18 1LW Liverpool, GB


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Rated 5 out of 5 stars

The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more

Company replied

Rated 5 out of 5 stars

Everytime I go plan to go on holiday I go there to check out the prices and figure out our options to go , and also if we have been there longer enough cups of teas 🤣🤣 The staff are very friendl... See more

Company replied

Rated 5 out of 5 stars

Yes you did put a big smile on our faces, booking was great and staff very helpful and pleasant thankyou 😊 service with a smile.

Company replied

Rated 5 out of 5 stars

Megan and her team provide a warm and friendly atmosphere and are very helpful and patient when booking your holiday for you. Always a good experience with plenty of good advice and they always go th... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 76 Allerton Road, Mossley Hill, L18 1LW, Liverpool, United Kingdom

  • 0151 4380049

4.9

Excellent

TrustScore 5 out of 5

519 reviews

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4.9

All reviews

(519)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Good We spoke to Jenny who has helped us…

We spoke to Jenny who has helped us with previous bookings. As well as being pleasant and friendly, she is also very knowledgeable and has personal experience of a lot of places. Whilst Jenny was talking to us, a young man sitting at another desk kindly made us a cup of tea.

January 5, 2025
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Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

Rated 1 out of 5 stars

Hays Travel lacking duty of care

Hays Travel booked us a four night holiday to Turin. The actual flight went to Malpensa Airport Terminal 2, which is near Milan. By the time we had landed in Milan, gone through passport control, picked up cases, got to Terminal 1 to get the train to Milan Central, all onward public transportation had ceased for the night necessitating spending the first night in a hotel in Milan. The possibility of this happening was never explained to us. Nor was the journey distance of 150 km ever mentioned. We are 4 pensioners, the youngest being 71 but apparently Hays Travel have no obligation to duty of care on city breaks

September 2, 2024
Unprompted review
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Reply from Hays Travel - Allerton

Hi,
I would like to apologise again for the upset and inconvenience you experienced during your city break to Turin. We did try to assist you before travel with different options to get to your hotel, as transfers were not included as part of the package deal, and I understand that the last train was missed due to a flight delay.
I understand that our Regional Manager has spoken with you regarding this, and the matter has been referred to ABTA.
If we can be of an further assistance, please do not hesitate to reach out to myself.
Kind Regards,
Megan - Retail Manager

Rated 4 out of 5 stars

Very helpful

Very helpful

December 10, 2024
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Reply from Hays Travel - Allerton

Thank you for your review :-)

Rated 5 out of 5 stars

We had a very good experience with no…

We had a very good experience with no pressure and booked a holiday through Anne she sorted car park,seats on plane,private taxi at airport to Hotel everything we wanted 😊

October 31, 2024
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Reply from Hays Travel - Allerton

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Excellent experience as always

As always Hays travel Allerton Road booked holidays and flights for me yesterday with ease and professionalism. First class service from Jenny and Meghan’s team

October 30, 2024
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Reply from Hays Travel - Allerton

Thank you for your lovely feedback - Megan x

Rated 5 out of 5 stars

RETURNING CUSTOMER

I book all my holidays at Hays Travel Allerton Road
Megan and her team go out of their way to provide me with all my requirements. Happy faces when you walk through the door ,just what you need to start your holiday journey.

October 27, 2024
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Reply from Hays Travel - Allerton

Thank you for your lovely feedback i love booking your holidays Marg - Megan xx

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