The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more
Company replied
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The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more
Company replied
Everytime I go plan to go on holiday I go there to check out the prices and figure out our options to go , and also if we have been there longer enough cups of teas 🤣🤣 The staff are very friendl... See more
Company replied
Yes you did put a big smile on our faces, booking was great and staff very helpful and pleasant thankyou 😊 service with a smile.
Company replied
Megan and her team provide a warm and friendly atmosphere and are very helpful and patient when booking your holiday for you. Always a good experience with plenty of good advice and they always go th... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
76 Allerton Road, Mossley Hill, L18 1LW, Liverpool, United Kingdom
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Reply from Hays Travel - Allerton
Megan Dolan, knowledgeable, honest, trustworthy and funny.
Brilliant service

Reply from Hays Travel - Allerton

Reply from Hays Travel - Allerton
All the girls were very helpful and welcoming.
especially the lady who booked our holiday.
we were offered drinks and allowed to use the toilet.
will go back again.

Reply from Hays Travel - Allerton
Booked with hays travel before always received good service very happy with everything

Reply from Hays Travel - Allerton
The operator jenny was really helpful she took her time showed us various options and got us the best deal very happy with the service will use them again 👍

Reply from Hays Travel - Allerton
Jenny was very helpful when I booked my coach trip to the Isle of Wight

Reply from Hays Travel - Allerton
Two young ladies, Megan and another lady whose name I can’t remember took her time to provide us with as much information and choice as possible. They followed up with phone calls and valuable advice

Reply from Hays Travel - Allerton
Staff members was very helpful she spent talking about the hotel she has booked for me

Reply from Hays Travel - Allerton
Really friendly, knowledgeable staff who went out of their way to sort our holiday out for us. Nothing was too much trouble

Reply from Hays Travel - Allerton

Reply from Hays Travel - Allerton
Megan Dolan was absolutely amazing in finding exactly what I wanted. Nothing was too much and got back to me almost instantly. She is so friendly and helpful in resolving any questions.

Reply from Hays Travel - Allerton
Always have the best experience with Hays when booking our holidays. Friendly staff and very helpful
Jenny was just amazing and so helpful. Thanks so much xxx

Reply from Hays Travel - Allerton
Lauren was very helpful in finding the correct holiday for me, as had very specific date/ hotel etc. She was very patient and friendly too. Just wanted to say thank you for all your help.
All ways a good experience dealing with Hays staff at Allerton branch 👍
Megan of allerton branch was very helpful, in booking our holiday in Portugal for this summer, she is kind and very considerate towards our needs for our vacation
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