The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more
Company replied
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The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more
Company replied
Everytime I go plan to go on holiday I go there to check out the prices and figure out our options to go , and also if we have been there longer enough cups of teas 🤣🤣 The staff are very friendl... See more
Company replied
Yes you did put a big smile on our faces, booking was great and staff very helpful and pleasant thankyou 😊 service with a smile.
Company replied
Megan and her team provide a warm and friendly atmosphere and are very helpful and patient when booking your holiday for you. Always a good experience with plenty of good advice and they always go th... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
76 Allerton Road, Mossley Hill, L18 1LW, Liverpool, United Kingdom
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Reply from Hays Travel - Allerton
Staff where excellent, listened to what I wanted, spent time to look, patient
Will be definitely book again with hays
First time with them

Reply from Hays Travel - Allerton
We met Jenny at Hayes travel and was so impressed by her warmth, kindness, and attention to detail when looking after us as we searched for a cruise holiday, Jenny made us feel very important and made our experience one of pleasure. We are so grateful to her and the team and would highly recommend everyone to visit. Thankyou so much Jenny for all your help.

Reply from Hays Travel - Allerton
Friendly staff and a great help for booking holiday great help

Reply from Hays Travel - Allerton
It was very good excellent.

Reply from Hays Travel - Allerton
Excellent, clear information and very helpful advice and guidance from very friendly knowledgeable and professional staff.

Reply from Hays Travel - Allerton

Reply from Hays Travel - Allerton
Booked a cruise yesterday. Jenny sorted out and explained everything we wanted to know. have booked with Hayes many times before. highly recommend a visit if you are booked a holiday.

Reply from Hays Travel - Allerton
Easy to dealwirh

Reply from Hays Travel - Allerton
A friendly helpful agent. Very patient with us . No rush to make decisions. Clear about.options for our cruise. Was clear woth booking details

Reply from Hays Travel - Allerton
Megan was a fab as always
Such a breeze I know I don’t have to worry about a thing when booking anything.
Always had a good experience with Hays, would not go elsewhere.
Staff are honest about the qualities of the holidays om offer and strive to find the best experience for the customer.

Reply from Hays Travel - Allerton
We noticed a cruise advertised on Facebook by Hays Travel and decided to go to the branch in Allerton Rd Liverpool for further information. The lady we spoke to (Jenny) couldn't have been more helpful, she went through everything in detail, didn't put any pressure on us and found a better cabin than the one advertised.

Reply from Hays Travel - Allerton
We have booked with hays now for about 4 years for or holidays and everyone has been brilliantly and the staff take there time with you and go through everything would not go nowhere else to book a holiday

Reply from Hays Travel - Allerton
Really helpful,friendly and knowledgeable staff who make booking a holiday very easy.

Reply from Hays Travel - Allerton
Booked with hays travel .this was the first time that we used a travel agency.we always booked ourselves on computer at home .we decided to try a travel agency.it was a lot stressful.the travel agent was really helpful will use again 5🌟. Thank you hays travel

Reply from Hays Travel - Allerton
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