Hays Travel - Allerton Reviews 

519
TrustScore 5 out of 5

4.9

76 Allerton Road, Mossley Hill, L18 1LW Liverpool, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more

Company replied

Rated 5 out of 5 stars

Everytime I go plan to go on holiday I go there to check out the prices and figure out our options to go , and also if we have been there longer enough cups of teas 🤣🤣 The staff are very friendl... See more

Company replied

Rated 5 out of 5 stars

Yes you did put a big smile on our faces, booking was great and staff very helpful and pleasant thankyou 😊 service with a smile.

Company replied

Rated 5 out of 5 stars

Megan and her team provide a warm and friendly atmosphere and are very helpful and patient when booking your holiday for you. Always a good experience with plenty of good advice and they always go th... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 76 Allerton Road, Mossley Hill, L18 1LW, Liverpool, United Kingdom

  • 0151 4380049

4.9

Excellent

TrustScore 5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(519)

126,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff where excellent

Staff where excellent, listened to what I wanted, spent time to look, patient
Will be definitely book again with hays
First time with them

May 10, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely feedback - Megan

Rated 5 out of 5 stars

We met Jenny at Hayes travel and was so…

We met Jenny at Hayes travel and was so impressed by her warmth, kindness, and attention to detail when looking after us as we searched for a cruise holiday, Jenny made us feel very important and made our experience one of pleasure. We are so grateful to her and the team and would highly recommend everyone to visit. Thankyou so much Jenny for all your help.

May 9, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

Rated 5 out of 5 stars

Great Service

Excellent, clear information and very helpful advice and guidance from very friendly knowledgeable and professional staff.

April 22, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

Rated 5 out of 5 stars

Booked a cruise yesterday

Booked a cruise yesterday. Jenny sorted out and explained everything we wanted to know. have booked with Hayes many times before. highly recommend a visit if you are booked a holiday.

April 19, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

Rated 5 out of 5 stars

Booking made without stress

A friendly helpful agent. Very patient with us . No rush to make decisions. Clear about.options for our cruise. Was clear woth booking details

March 22, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely review - Megan

Rated 5 out of 5 stars

We noticed a cruise advertised on…

We noticed a cruise advertised on Facebook by Hays Travel and decided to go to the branch in Allerton Rd Liverpool for further information. The lady we spoke to (Jenny) couldn't have been more helpful, she went through everything in detail, didn't put any pressure on us and found a better cabin than the one advertised.

March 16, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely review - MEGAN

Rated 5 out of 5 stars

5 star

We have booked with hays now for about 4 years for or holidays and everyone has been brilliantly and the staff take there time with you and go through everything would not go nowhere else to book a holiday

March 14, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely feedback - Megan

Rated 5 out of 5 stars

Great staff.

Really helpful,friendly and knowledgeable staff who make booking a holiday very easy.

March 8, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely feedback - Megan

Rated 5 out of 5 stars

Booked with hays travel .this was the…

Booked with hays travel .this was the first time that we used a travel agency.we always booked ourselves on computer at home .we decided to try a travel agency.it was a lot stressful.the travel agent was really helpful will use again 5🌟. Thank you hays travel

March 7, 2025
Hays Travel - Allerton logo

Reply from Hays Travel - Allerton

Thank you for your lovely feedback - Megan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look