The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everytime I go plan to go on holiday I go there to check out the prices and figure out our options to go , and also if we have been there longer enough cups of teas 🤣🤣 The staff are very friendl... See more
Company replied
Yes you did put a big smile on our faces, booking was great and staff very helpful and pleasant thankyou 😊 service with a smile.
Company replied
Megan and her team provide a warm and friendly atmosphere and are very helpful and patient when booking your holiday for you. Always a good experience with plenty of good advice and they always go th... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
76 Allerton Road, Mossley Hill, L18 1LW, Liverpool, United Kingdom
- 0151 4380049
4.9
Excellent
519 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality service
Hays provided a warm welcome with enthusiastic staff making booking a holiday a lot less stressful. Thank you to Megan, who was nothing short of fantastic from start to finish helping us to find a last minute holiday.
August 1, 2025
Reply from Hays Travel - Allerton
Thank you for your review - Megan
Very friendly and helpful
August 2, 2025
Reply from Hays Travel - Allerton
Thank you for your lovely feedback - Megan
Couldn’t have been any better
Couldn’t have been any better , staff so friendly and efficient.
July 25, 2025
Unprompted review
Reply from Hays Travel - Allerton
Thank you so much for your lovely feedback ! We love booking your holiday - Megan
Reply from Hays Travel - Allerton
Thank you for the lovely feedback - Megan
Amazing 🤩 I will never go anywhere else…
Amazing 🤩 I will never go anywhere else when needing to book a holiday , get travel advice or travel money
Lovely girls and always there to help
Thanks girls, You all do an amazing job 🤩
July 15, 2025
Reply from Hays Travel - Allerton
Aww thank you michelle for this amazing review!!! - Megan xxx
Reply from Hays Travel - Allerton
Thank you so much for your kind feedback - Megan
Friendly helpful agent.
Jenny, the agent we deal with, we have booked previous holidays with her, is invariably helpful and friendly .
July 18, 2025
Reply from Hays Travel - Allerton
Thank you so much for your kind feedback - Megan
Disney expert - Megan
This the 3rd Disney holiday Megan has organised for us. She very knowledgeable and helpful. She has been able to give is a lot of information about the Disney Fantasy and Disney Treasure cruise ships.
She has always got me good price
July 4, 2025
Reply from Hays Travel - Allerton
Thank you so much for your lovely review! I love booking your holidays! - Megan
Reply from Hays Travel - Allerton
Thank you so much for your kind feedback - Megan
Megan was amazing
Megan was amazing. Helping us book just what we wanted for our budget. Professional but at the same time very down to earth.
July 6, 2025
Reply from Hays Travel - Allerton
Thank you so much for your kind feedback - Megan
Staff very helpful
June 18, 2025
Reply from Hays Travel - Allerton
Thank you so much for your kind feedback - Megan
Megan and Annie were really helpful and…
Megan and Annie were really helpful and very pleasant to deal with excellent customer service
June 26, 2025
Reply from Hays Travel - Allerton
Thank you so much for your lovely review - Megan
Reply from Hays Travel - Allerton
Thank you so much for your lovely review! We love booking your holidays. Megan.
I was bit nervous
I was bit nervous, as in the past bookings were done by my husband. However Annie was lovely she explained how the system worked and was a great representative for Hays Travel. Excellent service.
June 17, 2025
Reply from Hays Travel - Allerton
Thank you for your lovely feedback - Megan
Reply from Hays Travel - Allerton
Thank you for your review - Megan
My experience was very positive
My experience was very positive. This was due to the personal attention given to me by Jenny,at your Allerton Road, Liverpool.
June 14, 2025
Reply from Hays Travel - Allerton
Thank you for your kind feedback - Megan
Reply from Hays Travel - Allerton
Thank you for your kind feedback - Megan
Excellent service by Joanne Allerton…
Excellent service by Joanne Allerton Road liverpool. Tried everything to get us the cruise that we wanted
May 25, 2025
It was your member of staff
It was your member of staff
She was very helpful
Her name was Sarah
May 16, 2025
Reply from Hays Travel - Allerton
Hi Amanda,
Thank you so much for your valued feedback i will be sure to pass your comments along to Sarah.
Best Wishes
Jeni
Store Manager
Megan Allerton Road
We always book with Hays Allerton Road Liverpool and always receive amazing knowledgeable service .Megan is so friendly and helpful guiding us to our next destination 🤣🤣
Wouldn't go anywhere else .
May 9, 2025
Reply from Hays Travel - Allerton
Hi Lauretta,
Thank you so much for your valued feedback i will be sure to pass your comments along to Megan.
Best Wishes
Jeni
Store Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.