always 10/10 for Allestree team of course 🩷 Sophie booked and checked me in so efficiently 10/10 for the rest of the team too - Kelly Arran Emmie Lewis and Mel who always gets the best rates on... See more
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From the moment you walk in the door you know the staff want to help you find your best holiday. Kelly and Arun have recently helped us tremendously. As usual we came out feeling we had spent time wit... See more
Company replied
Great customer service from Lewis! They made the whole process of choosing and booking the holiday so easy from start to finish. Lewis was so patient, listened to our needs and answered all of our que... See more
Company replied
We booked our 4th cruise recently with hays travel at Allestree with Aaron. As always the service was first class and nothing is too many much trouble. We wouldn't consider booking with anyone else.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14 Park Farm Centre, DE22 2QN, Allestree, United Kingdom
- 01332897041
4.9
Excellent
744 reviews
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From the moment you walk in the door…
From the moment you walk in the door you know the staff want to help you find your best holiday. Kelly and Arun have recently helped us tremendously. As usual we came out feeling we had spent time with friends.
July 1, 2026
Reply from Hays Travel - Allestree
This is such a lovely comment, thank you so much. We are always happy to help and our customers do become friends . See you both soon Kelly x
Sophie was very helpful knowledgeable…
Sophie was very helpful knowledgeable and professional she was very patient as we had lots of questions
July 8, 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! It is always our pleasure booking your holidays :) Emmie x
Reply from Hays Travel - Allestree
Hi Scott Thank you for your kind feedback, I'm glad Arran was able to assist you, i will pass this onto him! Thanks Sophie :)
Reply from Hays Travel - Allestree
Thank you for your kind feedback Alan, I will pass this on to Kelly. Regards Lewis :)
Lewis did an excellent job
Lewis did an excellent job, found what I asked for,that's why I always book with Hayes travel 👍
July 2, 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback Lynda, I am glad I was able to assist you! Regards Lewis :)
Reply from Hays Travel - Allestree
Thank you for your lovely feedback, it was a pleasure to book your trip for you. Hope you have an amazing time! Thanks Sophie :)
Excellent service as always!
We booked our 4th cruise recently with hays travel at Allestree with Aaron. As always the service was first class and nothing is too many much trouble. We wouldn't consider booking with anyone else.
June 27, 2026
Reply from Hays Travel - Allestree
Hi Mick, thank you for your kind feedback. I will pass this on to Arran, Regards Lewis :)
Staff are excellent
Staff are excellent. I did cause confusion abt departure airport from USA but staff were very professional and the matter was swiftly dealt with.
February 5, 2026
Reply from Hays Travel - Allestree
Thank you so much fir your kind comments, So pleased we was able to get the return airport sorted for you. We hope you have a wonderful time . Regards Kelly
always 10/10 for Allestree team of…
always 10/10 for Allestree team of course 🩷 Sophie booked and checked me in so efficiently
10/10 for the rest of the team too - Kelly Arran Emmie Lewis and Mel who always gets the best rates on travel money 💸 can’t go wrong can get the whole holiday sorted in one - car parking, airport lounge, the best rates on currency, check in and friendly helpful service 🫶🏼
Allestree’s bestest 🤌🏼
June 27, 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback, it was a pleasure to book your holiday for you. Hope you have an amazing time! Thanks Sophie :)
Incredible help and support
We have been using Hays Travel Allestree for some years now, and will always go back there, there help and advice is always much appreciated ( particularly from Kelly)
June 24, 2026
Reply from Hays Travel - Allestree
Hi John, thank you for your kind feedback. I will pass this on to Kelly for you. Best wishes Lewis :)
Me and my daughter went to Allestree…
Me and my daughter went to Allestree branch today Lewis was outstanding really patient as we didn't really know where we wanted to go but he stuck with it great service thanks Lewis
June 23, 2026
Unprompted review
Reply from Hays Travel - Allestree
Thank you for your Kind Feedback Karen, I am glad I was able to assist you. Best wishes Lewis x
Holiday booking experience
Holiday booking experience
Sophie who found us out holiday was helpful friendly and soon found us
a holiday quickly and effectively.
June 13, 2026
Reply from Hays Travel - Allestree
Thank you for your Kind Feedback Daphne, I will pass this on to Sophie. Best wishes Lewis :)
Great helpful advice from start to…
Great helpful advice from start to finish.Made the booking experience so easy.
June 22, 2026
Reply from Hays Travel - Allestree
Thank you for your feedback! I will be sure to pass this onto Arran. We hope you are looking forward to your incredible trip. Emmie :)
100% recommend
Aaron was very patient with us yet again, we're not the easiest of people to book holidays for as we change our minds a lot but but he was, as always, very professional and gave us lots of options.
100% recommend Aaron and Hays Allestree
June 20, 2026
Reply from Hays Travel - Allestree
Hi Stuart.
Thank you so much for your kind words. It was a pleasure as always booking your Cruise and i look forward to hearing all about it when you get back.
Thanks
Arran
Hays Travel Staff are always very…
Hays Travel Staff are always very helpful, we always go to them to book our holidays and have done for years
June 18, 2026
Reply from Hays Travel - Allestree
Hi Marian.
Thank you for your lovely words. It was a pleasure as always to book your Cruise and i'm sure you will have a lovely time when you go on it.
Thanks.
Arran
Great customer service
Great customer service from Lewis! They made the whole process of choosing and booking the holiday so easy from start to finish. Lewis was so patient, listened to our needs and answered all of our questions and booked us a wonderful trip, all with such a warm, welcoming and friendly personality. We would definitely book with Lewis and Hays Travel again as they made the process so enjoyable and easy!
June 14, 2026
Reply from Hays Travel - Allestree
Hi Colette.
Thank you for your kind words. I will pass these onto Lewis when he is back instore.
Kind Regards
Arran
Reply from Hays Travel - Allestree
Thank you for your lovely review Mrs Rowen, I will pass this on to Kelly, Thanks Lewis :)
George was really helpful and friendly
George was really helpful and friendly, made the whole process easy.
June 13, 2026
Reply from Hays Travel - Allestree
Hi Hilary, Thank you so much for your kind feedback. I will pass this on to George . Regards Lewis :)
Friendly
Friendly, very helpful and patient staff. Took the time to understand what we were looking for and find the perfect trip.
June 6, 2026
Reply from Hays Travel - Allestree
Hi Jane. Thank you for your kind words. It was a pleasure to book your cruise and I'm sure you will have a amazing time. Thanks Sophie :)
Fantastic service from Sophie
Fantastic service from Sophie, Kelly and Team Hays, I felt that staff went above and beyond helping us to book and secure our holiday to Kos , the manger is even going to list some of the best restaurants (as she went earlier in the year) , also
Beaches …. When we go and collect our euros … well done team hays
June 4, 2026
Reply from Hays Travel - Allestree
Thank you for taking the time to fill out this 5* review. I really appreciate you kind comments and hope you have an amazing trip. Thanks, Sophie
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